In-Demand Specialist tours manager Jobs in Australia

Onboarding Specialist, ANZ
Rezdy —Sydney NSW
- Full-time
- Management
- Customer service
- Communication skills
Quick Apply
Lodge Asset & Maintenance Manager | Outback Spirit Tours
Journey Beyond —Darwin NT
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
- Health insurance
- Parental leave
Quick Apply
14d
Family Care Onboarding & Retention Specialist
Montessori Academy Pty Ltd —Summer Hill NSW
- Full-time
- Childcare
- Sales
- Customer service
Quick Apply
People & Culture Operations Manager
Australian Centre for the Moving Image —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Recruiting
- Café
- Communication skills
- Work from home
- Employee assistance program
7d
Maintenance Manager | Monarto Safari Resort & Safari Lodge
Journey Beyond —Monarto SA
- Full-time
- Maintenance
- Resort
- Employee assistance program
- Employee discount
Quick Apply
Travel Manager - FCBT - Remote, Australia
Flight Centre Business Travel (FCBT) —Canberra ACT
- $85,000 a year
- Full-time
- Remote
- Management
- Customer service
- Communication skills
- Health insurance
- Parental leave
Business Manager
Government schools —Grampians VIC
- Part-time
- Leadership
- Communication skills
13h
Reservations Consultant | Cruise Whitsundays
Journey Beyond —Airlie Beach QLD
- Weekend availability
- Bar
- Sales
- Customer service
- Commuter assistance
- Parental leave
Quick Apply
Teacher Aide
Government schools —Gippsland VIC
- Part-time
- Public speaking
- Communication skills
8d
Technical Project Manager Delivery Lead
Department of Parliamentary Services —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- Azure
- APIs
13d
Air Systems Analyst - ANZ
Global Supply —New South Wales
- Full-time
- Management
- Leadership
- Health insurance
- Parental leave
Business Improvement Manager (Travel Product) - South Bank, QLD
Global Supply —South Bank QLD
- Full-time
- Leadership
- Health insurance
- Parental leave
Operator Onboarding Specialist - Hybrid
G'day Group —Southport QLD
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
2d
FCM - Travel Consultant
FCM —Canberra ACT
- From $55,000 a year
- Full-time
- Hybrid work
- Communication skills
- Health insurance
- Parental leave
Head of Finance - Melbourne, VIC
Avmin —Melbourne VIC
- Full-time
- Finance
- Bachelor's degree
- Business
- Health insurance
- Parental leave
10d
Business Development Manager (BDM), NSW & ACT | Grand Pacific Tours
Journey Beyond —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Management
- Sales
- Parental leave
- Employee assistance program
Quick Apply
Travel Manager - FCBT - Sydney, NSW
Flight Centre Business Travel (FCBT) —Sydney NSW
- $85,000 - $100,000 a year
- Full-time
- Management
- Customer service
- Communication skills
- Health insurance
- Parental leave
Freelance (Talent Bank)
LEWIS —Sydney NSW
- Presentation skills
- AI
Business Improvement Project Administrator | Journey Beyond
Journey Beyond —Adelaide SA
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- SharePoint
- Parental leave
- Employee assistance program
Quick Apply
Centre Director
Green Leaves Early Learning Centres —Queensland
- Full-time
- First Aid Certification
- Leadership
- Employee discount
Quick Apply

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Onboarding Specialist, ANZ

Rezdy -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

Management
Customer service
Google Tag Manager
HubSpot
Google Analytics
Communication skills

Full Job Description

About Us

At Rezdy, we’re builders, doers, and difference-makers, driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.

We work in an industry built on adventure, energy, and human connection, and that same spirit fuels how we show up every day. Spanning North America, Europe, and Asia-Pacific, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.

Our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar, for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact, and we celebrate those who lead with curiosity, grit, and drive.

If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together.

About the Role

As an Onboarding Specialist, you’ll guide new customers through the setup process on the Rezdy platform, ensuring their accounts are fully configured and ready to go live. This includes assisting with key technical tasks like setting up customers’ accounts on Rezdy’s backend, integrating their website, and connecting them with resellers.

This role is ideal for someone who combines strong customer service skills with technical aptitude and a customer-first mindset. You’ll need a strong sense of ownership and work ethic, taking responsibility for progressing customers through onboarding and ensuring they successfully go live.

You’ll play a critical role in meeting key onboarding SLAs and KPIs, ensuring each onboarding journey is completed within the defined timeframe and to a high standard. Your success will be measured by how efficiently and effectively you can enable customers to get live and realise value from the platform.

High quality interactions, attention to detail, and a results-driven approach are key to helping customers succeed and helping us scale consistently.

What you will do

Manage a high volume of new customer onboardings with a focus on efficient go-live timelines.
Configure customer accounts accurately and completely, ensuring all necessary technical components are in place.
Assist with website integration and the setup of connections to relevant resellers and distribution channels.
Deliver structured onboarding calls, training sessions, and platform walkthroughs tailored to customer needs.
Meet defined SLAs and KPIs by completing onboarding tasks within time-to-live metrics and proactively follow up with customers to avoid onboarding delays.
Provide clear, customer-focused support, helping users navigate the platform with confidence.
Comfortable working in a high-volume environment with competing priorities, maintaining quality while meeting strict onboarding timelines
Identify and escalate any roadblocks impacting a customer’s onboarding progress.
Use HubSpot and other tools to manage onboarding stages, track activity, and maintain accurate customer records.
Collaborate with cross-functional teams (e.g., Support, Sales, and Customer Success) to ensure smooth customer transitions.
Continuously look for ways to streamline onboarding, contribute feedback, and help evolve best practices.

What we are looking for

2–3 years’ experience in onboarding, customer support, or implementation role in SaaS.
Proven ability to manage multiple onboarding projects at once with strong time-management skills and delivery to key business KPIs.
Technically savvy, organised, detail-oriented, and motivated by results, especially helping customers go live on time.
Strong communication skills (oral, written, presentation).
Update to Working knowledge of HTML, CSS, and JavaScript, with a solid understanding of Google Workspace, including tools such as Google Analytics and Google Tag Manager (GTM).
Customer-centric with a passion for exceptional service and the ability to influence others.
Comfortable working with data, including order imports, understanding reporting, and identifying data discrepancies.
Positive, enthusiastic, empathetic, and driven with a solutions-focused mindset.
Comfortable with CRMs and customer management tools (HubSpot experience a plus).
A team player who thrives in a fast-paced, high-growth environment.

When you join our team, you’re stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment.

Here’s what you can expect:

High trust, real impact: You’ll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways.
Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but to get them done right for our customers.
One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough.
Space to grow: You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver.
Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes.

You’ll be joining a global team committed to building something that truly matters—and enjoying the ride along the way.

We’d be excited to have you with us. Together, let’s shape the future of the tourism industry.

#LI-hybrid

Yob4UgInrg

Quick Apply

Refine Your Search

specialist tours manager jobs in australia

Onboarding Specialist, ANZ

Lodge Asset & Maintenance Manager | Outback Spirit Tours

Family Care Onboarding & Retention Specialist

People & Culture Operations Manager

Maintenance Manager | Monarto Safari Resort & Safari Lodge

Travel Manager - FCBT - Remote, Australia

Business Manager

Reservations Consultant | Cruise Whitsundays

Teacher Aide

Technical Project Manager Delivery Lead

Air Systems Analyst - ANZ

Business Improvement Manager (Travel Product) - South Bank, QLD

Operator Onboarding Specialist - Hybrid

FCM - Travel Consultant

Head of Finance - Melbourne, VIC

Business Development Manager (BDM), NSW & ACT | Grand Pacific Tours

Travel Manager - FCBT - Sydney, NSW

Freelance (Talent Bank)

Business Improvement Project Administrator | Journey Beyond

Centre Director

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