In-Demand Passenger service agent Jobs in Australia

Passenger Service Agent
Swissport International AG —Canberra ACT
- Part-time
- English
- Time management
- Paid training
- Opportunities for advancement
4d
Western Sydney Airport (Passenger Terminal) - Customer Service Supervisor
Star Aviation Services —Luddenham NSW
- Part-time
- Microsoft Office
- Time management
Quick Apply
12d
Passenger Services Delivery Agent
dnata —Ascot QLD
- Part-time
- Customer service
- Computer skills
- Communication skills
- Free parking
- Annual leave
Cargo Agent
Swissport International AG —Melbourne VIC
- Part-time
- Writing skills
- Forklift
- Warehouse experience
- Opportunities for advancement
Cargo Flight Operations Agent
Swissport International AG —Melbourne VIC
- Part-time
- Management
- Microsoft Office
- Administrative experience
- Opportunities for advancement
Ramp and Baggage Agent
dnata —Perth Airport WA
- Part-time
- Annual leave
- On-the-job training
Airline Freight Handling Agents
Swissport International AG —Launceston TAS
- Part-time
- Writing skills
- Forklift
- Communication skills
- Opportunities for advancement
Port Delivery Agent - Turnaround Operations
TUI Group —Sydney NSW
- From $63,700 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
10d
Assistant Station Head MEL
Malaysia Airlines —Melbourne VIC
- CAD
Ramp Agent
Swissport International AG —Perth WA
- Part-time
- Computer skills
- Communication skills
- Paid training
- Opportunities for advancement
Aspire Lounge Agent
Swissport International AG —Mascot NSW
- Part-time
- Hospitality
- Communication skills
- Time management
- Paid training
- Opportunities for advancement
11d
Masters
ProDive Cairns —Cairns QLD
- Master's degree
- First Aid Certification
- Communication skills
Customer Experience Representative (VIC)
BYD Australia —Mulgrave VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Frequent Flyer Points Advisors & Consultants
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Airfare Specialist
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Luxury Cruise Specialists
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Internship or Work Experience
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Travel Product Coordinator at First Class Travel
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Branch Manager
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Catering Manager - Snowy River Campus
Victorian Government —East Gippsland VIC
- Full-time
- Management
- Research
- University
12d

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Passenger Service Agent

Swissport International AG -
Canberra ACT

Apply Now

Job Details

Permanent | Part-time
4 days ago

Benefits

Paid training
Uniform provided
Opportunities for advancement
On-site parking

Qualifications

English
Driver Licence
Time management

Full Job Description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Passenger Service Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft. Our Passenger Service team is renowned for their helpfulness, extensive knowledge, and courteous demeanor, always treating each passenger with kindness, respect, and a warm smile.

Working as a cohesive unit, we emphasise collaboration while maintaining an unwavering commitment to safety and punctuality. In the dynamic, safety-oriented environment of the airport, our team consistently delivers reliable and efficient services on behalf of the many airlines that depend on Swissport for ground handling services.

Work hours are flexible to align with airline schedules, which include early mornings, late-night shifts, and weekends, ensuring we meet the needs of our passengers at all times.

Your activities

Assist passengers during check-in, boarding and disembarkation.
Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage.
Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes.
Resolve passenger complaints and issues efficiently and professionally.
Offer support and answer questions regarding flight schedules, fares, routes and policies.
Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance.
Assist with luggage drop offs through the check-in process.
Ensure compliance with security procedures and protocols, including screening passengers and luggage.
Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction.
Provide assistance and support during emergencies, including medical incidents and flight diversions.
Maintain accurate records and documentation for all transactions and customer interactions.
Utilise language skills to assist international passengers and communicate effectively with diverse customers

Your profile

Committed to delivering exceptional and safe service.
Strong interpersonal skills and a team player.
Demonstrates a strong work ethic and a desire for learning and advancement.
Maintains composure under pressure and presents themselves with confidence.
Upholds excellent presentation and grooming standards.
Exhibits organisational and effective time management skills.
Physically capable of handling passenger baggage and operating wheelchairs when required.
Fluent in English (additional languages welcomed).
Confidence in using software and technology – Intermediate skills required.
Australian Citizen/Resident with unlimited work rights.
Possession of a valid Australian driver's license and reliable transportation.
Must be 18 years of age or older.

What we offer

On-site employee parking available.
Uniforms provided.
Opportunities for career advancement.
Accrual of annual and personal leave.
Comprehensive & paid training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at Swissport Careers to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

Apply Now

Refine Your Search

passenger service agent jobs in australia

Passenger Service Agent

Western Sydney Airport (Passenger Terminal) - Customer Service Supervisor

Passenger Services Delivery Agent

Cargo Agent

Cargo Flight Operations Agent

Ramp and Baggage Agent

Airline Freight Handling Agents

Port Delivery Agent - Turnaround Operations

Assistant Station Head MEL

Ramp Agent

Aspire Lounge Agent

Masters

Customer Experience Representative (VIC)

Frequent Flyer Points Advisors & Consultants

Airfare Specialist

Luxury Cruise Specialists

Internship or Work Experience

Travel Product Coordinator at First Class Travel

Branch Manager

Catering Manager - Snowy River Campus

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