In-Demand complaints manager Jobs in australia

Manager, Complaints Resolution Branch, Clerk Grade 11/12
NSW Ombudsman —Sydney NSW
- Up to $195,679 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Working with children
12d
Complaints Governance & Initiatives Manager
Insurance Australia Group —Melbourne VIC
- Full-time
- Financial services
- Communication skills
- Health insurance
- Annual leave
7d
Fleet Manager
SOUTHWEST DISTRIBUTION PTY LTD —Warrnambool VIC
- $77,000 - $88,000 a year
- Full-time
- Management
- Analysis skills
- Bachelor's degree
Quick Apply
1d
Authorised Officer - South West Victoria Region
Department of Education —Victoria
- Full-time
- Office
- Organisational skills
2d
Assistant Manager Student Services
Melbourne Polytechnic —Victoria
- $108,270 a year
- Full-time
- No degree
- Organisational skills
- Communication skills
2d
Relationship Manager
Queensland Government —Brisbane QLD
- Temporary
1d
Complaints and Investigations Specialist
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick Apply
1d
Coordinator Regional Operation
Department of Education —Wheatbelt WA
- $139,860 - $149,485 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Parental leave
Complaints and Investigations Specialist
Australian Financial Complaints Authority —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- AI
1d
Customer Service Manager - Remote Communities
Queensland Government —Townsville QLD
- Remote
3h
Senior Car Wash Manager
Sparkletown Operations Pty Ltd —Wanneroo WA
- $85,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Paid training
Quick Apply
7d
Retail Post Office Manager
Australia Post —Northam WA
- From $102,089 a year
- Full-time
- Management
- Sales
- Recruiting
- On-the-job training
Commercial Cleaning Account Manager — Field & Client Services
Cleaneroo Commercial —Sydney NSW
- $88,000 - $104,000 a year
- Full-time
- Work from home
Quick Apply
2d
Regional Manager- Victoria East
Spotlight —Victoria
- Full-time
- Sales
- Merchandising
- Communication skills
- Travel reimbursement
- Profit sharing
Manager Digital Products - team 2
Department of Customer Service —Sydney NSW
- $149,739 - $173,174 a year
- Full-time
- Hybrid work
- Leadership
13d
Motel Manager
Vanderbilt Equity Pty Ltd —Tamborine Mountain QLD
- $75,000 - $80,000 a year
- Full-time
- Management
- Business Administration
- Budgeting
Quick Apply
Motel Manager (Couple)
WORKPLACE HELP & SUPPORT —Dubbo NSW
- $85,000.00 - $100,326.93 a year
- Weekend availability
- Customer service
- Organisational skills
- Computer skills
Quick Apply
Service Delivery Manager with EUC Background
Pyramid Global Technologies —New South Wales
- Full-time
- Management
- Communication skills
- Negotiation
Administration Manager - Rockingham Centre
Vicinity Centres —Western Australia
- Full-time
- Management
- Customer service
- Administrative experience
- Parental leave
Experienced Case Manager - Dispute Resolution
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
- Work from home

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complaints manager jobs near australia

Manager, Complaints Resolution Branch, Clerk Grade 11/12

NSW Ombudsman -
Sydney NSW

Apply Now

Job Details

Full-time
Up to $195,679 a year
12 days ago

Benefits

Transportation links

Qualifications

Management
Certificate IV
Supervising experience
Working with children
Recruiting
Communication skills
Office experience

Full Job Description

NSW Ombudsman

Reference number

req67

Occupation

Investigation

Work type

Full-Time

Location

Sydney City

Salary Information

Closing date

08 June 2026 at 10:00am

Pursuing fairness for the people of NSW

Vacancy: Manager, Complaints Resolution Branch, Clerk Grade 11/12
Location: Sydney CBD with hybrid and flexible working options.
Employment: Ongoing
Salary Range: Up to $195,679. Package includes salary ($149,739 - $173,17, employer's contribution to superannuation and annual leave loading

About the NSW Ombudsman
Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.

We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.

Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport – to name a few!

We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.

We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.

The advertised position is for the Manager of our Custodial and Community Corrections workstream. A recruitment pool may be created to fill future Manager vacancies across other workstreams which may include:

Housing, Health and Tertiary Education
Community Services, Guardianship and School Education
Public Administration
Local Government and Environment
Business Improvement

More information about the work of our streams can be found in our annual reports: NSW Ombudsman | Office Annual Reports

The Role

The Manager leads a work stream responsible for end-to-end complaint handling, namely initial complaint assessment, early resolution, the making of preliminary inquiries, referral of appropriate matters for investigation or local resolution by external agencies, and the conducting of conciliations and investigations in order to support the delivery of the Ombudsman’s functions

About you

The successful candidate can demonstrate:

an understanding of the statutory functions and work of the Ombudsman
extensive experience in managing teams handling complaints or similar
excellent written and verbal communication skills, including the ability to communicate well with our diverse stakeholders, and to prepare complex correspondence and reports
experience analysing complex matters
demonstrated ability to work independently and as part of a team
previous supervisory experience
ability to acquire valid working with children checks

Desirables

Formal qualifications (such as the Certificate IV Government (Investigations)) and experience in one or more of the sectors for which the work stream is responsible are highly desirable.
Australian motor vehicle licence and willingness to travel across NSW to participate in programs

What can we offer?

Competitive salary and future growth opportunities within NSW Ombudsman
Flexibility and the capacity to work in a hybrid way
Work life balance with a 35-hour work week
Opportunity to utilise and hone management and mentorship skills
Close to public transport - office is adjacent to Town Hall Train Station
Great team environment and culture

Notes:

Online applications must consist of (please combine in one document):
Covering letter (max 2 pages) highlighting your claims for the role and which role you are applying for.
CV outlining your skills, knowledge, and experience as relevant to this role.
The assessment process will be conducted by a standard panel assessment process.
A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
Short listed candidates will be subject to security and other vetting processes.
Only applications that are submitted through the NSW Ombudsman Career site will be accepted.
Late applications will not be accepted.
All temporary roles may have the opportunity for ongoing employment.

Employment at the NSW Ombudsman is subject to the satisfactory completion of security and related vetting including, in part, a criminal records check; signed understanding and acceptance of a range of policies; two statutory declarations relating to conflicts of interest, arrests, charges, convictions and a health declaration.

The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders, and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.

Additional Information is available at the following links.

Role description
NSW Ombudsman Website

Closing date: 10am, Monday, 8th June 2026

Inquiries can be directed to Recruitment team via [email protected]

We provide adjustments including alternative formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternative formats) or have an enquiry about the support provided, please contact Sheena on 02 9286 1075 or [email protected].

The NSW Ombudsman has achieved Disability Confident Recruiter status, awarded by the Australian Disability Network. We are committed to continuing this journey through inclusive recruitment practices to ensure candidates have a positive experience in every step of the recruitment process.

Apply Now

Refine Your Search

complaints manager jobs in australia

Manager, Complaints Resolution Branch, Clerk Grade 11/12

Complaints Governance & Initiatives Manager

Fleet Manager

Authorised Officer - South West Victoria Region

Assistant Manager Student Services

Relationship Manager

Complaints and Investigations Specialist

Coordinator Regional Operation

Complaints and Investigations Specialist

Customer Service Manager - Remote Communities

Senior Car Wash Manager

Retail Post Office Manager

Commercial Cleaning Account Manager — Field & Client Services

Regional Manager- Victoria East

Manager Digital Products - team 2

Motel Manager

Motel Manager (Couple)

Service Delivery Manager with EUC Background

Administration Manager - Rockingham Centre

Experienced Case Manager - Dispute Resolution

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