Receptionist & Customer Service Coordinator
Location: Liverpool, NSW
Employment Type: Full-Time or Permanent Part-Time
About Uplift Education
Uplift Education is one of Sydney's leading tutoring and mentoring organisations, supporting students from Years 7–12 across a range of academic disciplines. We are known for our high standards, strong community culture, and commitment to helping students achieve meaningful academic growth.
We believe that academic success is built upon discipline, consistency, respect and hard work. Our reception team plays a critical role in maintaining these standards while ensuring that every student and family receives exceptional service and support.
The Role
We are seeking an experienced Receptionist & Customer Service Coordinator to serve as the first point of contact for students, parents and prospective families.
The successful applicant will be responsible for managing enquiries, resolving concerns, maintaining operational systems and supporting the smooth day-to-day running of the centre.
The ideal candidate is warm, professional and highly organised. They are comfortable having difficult conversations when required, can enforce policies respectfully, and remain calm under pressure.
Key Responsibilities
- Welcome students, parents and visitors to the centre.
- Answer phone calls, emails and customer enquiries in a professional and timely manner.
- Manage enrolments, class transfers, attendance enquiries and general administration.
- Handle customer concerns and complaints with maturity, professionalism and confidence.
- Communicate centre policies clearly and consistently.
- Support the management team by resolving issues before escalation becomes necessary.
- Maintain accurate student records and administrative systems.
- Coordinate appointment scheduling, class bookings and administrative workflows.
- Assist with invoicing, payment follow-up and customer account enquiries.
- Support centre operations during busy after-school and weekend periods.
- Contribute positively to the culture and professionalism of the organisation.
Essential Requirements
- Minimum 3 years' experience in a reception, administration or customer service role.
- Outstanding verbal and written communication skills.
- Demonstrated ability to manage difficult customer conversations professionally.
- Strong organisational skills and attention to detail.
- High level of emotional maturity and resilience.
- Ability to multitask in a fast-paced environment.
- Proficiency with Microsoft Office and common administrative software platforms.
- Strong problem-solving skills and initiative.
Desired Qualities
We are looking for someone who:
- Builds trust and rapport quickly.
- Remains calm when others become emotional or frustrated.
- Can confidently say "no" when required while maintaining positive relationships.
- Understands the difference between being helpful and over-promising.
- Takes ownership of problems and follows them through to resolution.
- Values professionalism, accountability and high standards.
- Is comfortable working within clear policies and procedures.
What Success Looks Like
The successful candidate will become a trusted point of contact for families and staff. They will help create a welcoming and professional environment while ensuring that expectations, policies and standards are upheld consistently.
Most importantly, they will be able to handle challenges with confidence and composure, ensuring that issues are resolved efficiently while preserving positive relationships with students and families.
To Apply
Please submit your resume together with a brief cover letter outlining your relevant experience in reception, administration and customer service roles.
Applications from candidates with experience in education, tutoring centres, schools, healthcare, professional services or other customer-facing environments are strongly encouraged.
Pay: From $35.00 per hour
Work Location: In person
