About the role
An exciting opportunity has become available for two experienced Teleservices Administration Officers to join the Mater Health Service. These positions are casual positions working across a 24/7 roster in the Mater central switchboard and main reception. Shifts include a mixture of options including day shifts, afternoon shifts, overnight shifts, weekend shifts and public holidays.
The purpose of this position is to provide an efficient, effective and professional service for customers, patients and staff of the Mater Health Services through the Teleservices Centre and Reception in keeping with the Mater Philosophy.
Salary range: $39.79 - $44.25 per hour plus casual loading plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!
What you’ll be doing
In this position you will be responsible for the following:
- Managing a high volume of calls (200-400 calls per shift) and inquiries for Mater Health Services and resolve or redirect to the appropriate department / staff member / extension in a polite and professional manner
- Provide reception admin for Mater Hospital Brisbane main reception
- Action all emergency codes as required and in accordance with hospital procedures.
- Develop and maintain good knowledge of Mater Services, locations, personnel and information necessary to deal with inquiries customary to a forefront position
- Monitor alarm systems including fire, medical gasses and security as required
- Carry out administrative duties as required
- Develop and maintain a good knowledge of rosters and term allocations and be able to utilise them as necessary
- Participate in quality improvement activities including the development and maintenance of procedures relevant to the area and education and training activities
- Contribute to and maintain an efficient, productive and positive workplace and communicate and co-operate with fellow workers to promote team work within the department
- Attend/participate in regular, both singular and work team meetings to review current work practices and participate in appropriate developmental courses
About you
As the successful candidate, you will possess the following:
- Demonstrated recent experience in a similar position (hospital or health setting highly advantageous)
- To be available to work shift work including overnights, weekends and public holidays in accordance with the roster
- Proficient typing skills and ability to utilise multiple computer systems
- Personal attributes
- Demonstrated communication skills, particularly over the phone and via email
- A positive attitude and approach to work
- A commitment to excellent service and accuracy
- Mature, well presented, responsible and approachable
- Demonstrated reliability, integrity and confidentiality
- Demonstrated commitment to continued professional development
Why join us?
Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.
We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.
- Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
- Grow your career with access to industry-leading training and professional development through Mater Education
- Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
- Access a range of health and wellbeing services with a corporate discount on private health insurance
- Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
- Stay active with unlimited access to discounted gyms via the Fitness Passport program
- Convenient, discounted on-site parking
- Enjoy great food with reduced prices at our campus cafés and coffee spots
- Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team
Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER
Applications close Tuesday 14th July 2026 –please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW. Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).
Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.
Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.
