Lead Operational Excellence in Adult Education with TAFE Queensland, Gold Coast
As Operations Manager you will drive operational excellence in the delivery of the Adult Migrant English Program (AMEP) by leveraging innovative business solutions to manage timetabling and resource allocation, ensuring financial viability and compliance with educational qualification outcomes. Working in close collaboration with educators and support staff, you will align operational processes with curriculum requirements, training schedules and manage teaching staff, prepare curriculum, and support student outcomes. Additionally, you will oversee the achievement of contractual revenue targets and key performance indicators for the AMEP, applying data driven insights to monitor performance, implement remedial actions and drive continuous improvement against negotiated benchmarks.
The position is primarily based at our Southport Campus but may include travel to all TAFE Queensland Gold Coast campus locations and is a Fixed-Term, Full-Time opportunity to 25/06/2027 with possibility of extension.
About the Position - Key Responsibilities:
In the context of the role of Operations Manager, for the AMEP/SEE/ELICOS Team, you will:
Establish and maintain quality networks and relationships with key stakeholders within the relevant industry.
Drive employee development opportunities and assist with the induction and mentoring of new staff within the organisation.
Utilise innovative business solutions to manage educator timetabling activities for the faculty ensuring programs are financially viable, resourced effectively and adhere to educational qualification outcomes.
Consult and negotiate with internal service providers on behalf of the faculty to ensure required business outcomes are met.
Manage the achievement of key performance indicators relating to the faculty's contractual revenue sources.
Analyse performance data against faculty program key performance indicators, to identify required remedial action and ensure targets are met.
Lead key human resource management issues, including negotiation and development of teacher performance development plans, leave management, professional development and industry currency.
Support the Director of Faculty in the general management and operations of the faculty including contributing to the development, planning and monitoring of the budget and the development and writing of responses to tender and sales opportunities.
Manage educational processes on behalf of the faculty including award eligibility, packaging rules, graduation workbench and program registration.
Maintain an understanding of the commercial aspects of TAFE including financial and business performance and any impact from external factors.
Contribute to the success of transformation and cultural change of the Faculty through promoting and modelling the established values of Showing Initiative, Working Together, Focusing on our Customer and Taking Responsibility.
About You - Key Capabilities:
Contribute to the development of plans, strategies and key performance indicators.
Demonstrate capacity to analyse client needs, define goals and manage resources effectively to deliver high quality results within specified timeframes.
Develop, lead, motivate and support work teams providing a range of services in an environment of change with an emphasis on best practice.
Highly developed interpersonal and communication skills including proven negotiation and conflict resolution skills, as evidenced by significant achievement in development of work practices that foster productivity.
Display flexibility and responsiveness and demonstrate the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.
Highly Desirable
Undergraduate degree in Education
Post Graduate TESOL qualification
Relevant experience in the AMEP and an understanding of the Australian Core Skills Framework (ACSF)
TAE40122 Certificate IV in Training and Assessment or Equivalent
Apply Now & Join a passionate team of industry-connected professionals driving innovation and excellence in education.
Click the 'Apply' button to submit your application via the TAFE Queensland Recruitment Portal.
Closing date: 4.00pm Thursday 23 July 2026
Job Reference Number: TQ2026-681
Job Contact: Colleen Sheehan, Director of Faculty via
[email protected] work is licensed under a Creative Commons Attribution 3.0 Australia License.
