Event Cinemas is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.
About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
At Event Cinemas our number one focus is on providing exceptional experiences for our customers. If you are not the sort of person that will bend over backwards for a customer every single time, this is just not your gig. We’re looking for service superstars!
We are seeking expressions of interest to join our frontline cinema team!
Position Overview:
A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level; or holds the equivalent experience or expertise required to perform work within the scope of this level.
Provides exemplary customer service and executes tasks associated with supporting the operation of a cinema entertainment complex to the highest standard.
Is responsible for the quality of their own work, while subject to routine supervision either individually or in a team environment on a range of tasks.
Makes decisions and exercises discretion in relation to routine matters within their area of work, drawing on their skill, training, and knowledge for this level.
Subject to knowledge and skill at this level, this team member may operate flexibly as required between work areas.
May be undertaking training as a bio-box operator, subject to routine supervision.
Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities.
We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.
Our Goals
- Growing revenue above market
- Maximise assets
- Business transformation
Our Values
- Empowerment: We make it happen
- Possibilities: We evolve and innovate
- Community: We make the connection
Cinema Worker Level 2 Key Accountabilities
- General Cinema Duties
- Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
- Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience, within the scope of knowledge and skill at this level.
- Actively contribute to and participate in all cinema campaigns.
- Follow Workplace Health and Safety policies and procedures including emergency procedures.
- Attend and complete all mandatory training sessions as designated by EVT.
- Assist fellow employees as needed, fostering a cooperative and supportive work environment.
- Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
- Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.
- Monitor, action (where appropriate to skill and knowledge level) and/or report any issues with all cinema assets and property. This includes but is not limited to; auditorium seating, all cinema equipment, customer facing and back-of-house property and products, including bathroom facilities.
- Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
- Security knowledge and awareness.
- Queue management and crowd control.
- Lost property maintenance.
- Retail Customer Service
- Proficiency in register operation and ticketing systems.
- Product and service knowledge.
- Cash preparation and responsibility for own till.
- Conduct self-audits and ensure financial balance through attention to detail and accuracy.
- Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
- Maintain product stock levels and presentation, in accordance with planograms where applicable.
- Assist with stock control through accurate stock handling. Support preparation for stocktake as required.
- RSA qualifications as required.
- Cinema Attendant
- Maintain an elevated standard of customer service by prioritising and attending to their needs proactively.
- Presentation and minor maintenance of games machines.
- Queue management and crowd control including allocated seating management.
- Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issues as appropriate to skill and knowledge at this level.
- Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
- 4. Bio-Box Training
- Identify projection room equipment including audio equipment, TMS, LMS, BMS, workstation, projectors, film formats.
- Monitor and rectify issues with sound, focus/framing in auditoriums, supporting a high standard of content presentation.
- Content management including DCP-delivery and ingest via physical hard drives, IP delivery & satellite delivery.
- Monitor the delivery of alternative content including live satellite streaming and special event screenings.
- TMS daily scheduled session check.
- Audio Video content requirements for Conference and Events (AV equipment, laptops, audio format changes etc.).
- Knowledge in film programming.
- General maintenance within the cinema complex as appropriate to skill and knowledge at this level.
KPI’s
KPI - Operational Responsibility for Cinema
- NPS results.
- Achieve a sound level of competence in cash handling.
- Food and beverage prepared and served to a high standard and in a timely manner.
- Performs effective suggestive selling and upselling techniques.
- Accurate handling of stock.
- Completes service checklists.
- Effectively manages cinema turnaround times.
- General level of interest in the role.
- Willingness to help others.
- Support of fellow employees.
Skills and Experience
These are the desired skills and experience for this role:
- Competent in basic Maths and English
- Competent in cash handling
Behavioural Capabilities
The following are the mindsets and behaviours required for this role:
- Customer Focused: Dedicated to delivering excellence in customer sentiment. Continuously strives to improve customer sentiment.
- Contributing to the team: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
- Communication: Displays effective communication with all team members and customers.
- Decision Making: Ability to make effective decisions.
- Work Standards: All tasks are completed to the highest standards.
- Personal Presentation: Maintains personal presentation and grooming.
- Safety Awareness: a commitment to following policies and procedures. Active participation and engagement in company health and safety initiatives.
Benefits & Perks
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company
Please include in your application:
- Your availability to work shifts. Our cinemas trade 7 days a week including nights and weekends. Our team are required to work at these times as required.
- Any relevant skills or certifications including Food Safety, and Responsible Service of Alcohol.
Applications will be kept on file until such time as a vacancy occurs. Only applicants successful in obtaining an interview will be contacted.
Join Event Cinemas and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
