Team Leader
Applications & Letting Team – Sydney District | Homes NSW
- Salary: $129k–$142k + super + leave loading
- Location: Strawberry Hills (Sydney District)
- Temporary opportunity with potential to become ongoing
- Talent pool for future roles across Sydney districts
Your role
Step into a key leadership role where you’ll lead a newly established Applications & Letting Team.
You’ll drive performance, improve how properties are allocated, reduce vacancy time, and ensure housing applications are processed efficiently, ultimately supporting better outcomes for clients across Sydney.
What you’ll do
In this role, you will lead and support a high-performing client service team within a fast-paced environment. You will provide clear direction, coaching, and ongoing development to build capability and drive strong performance outcomes.
You will be responsible for overseeing the efficient delivery of letting, housing applications, and advice services, ensuring work is prioritised effectively and completed within required timeframes. Monitoring team performance and service delivery will be a key focus, allowing you to identify opportunities for improvement and maintain high standards.
You will build and maintain strong relationships with internal teams and external stakeholders to support coordinated service delivery and achieve positive outcomes for clients. You will also play a key role in implementing improvements and new ways of working, contributing to a more efficient and responsive service.
What we’re looking for
- Experience across lettings, housing applications (AHA), and change of circumstances (COC)
- Strong leadership skills in a high-volume service environment
- Ability to coach, motivate and drive performance
- Confident stakeholder engagement and decision-making skills
- Current NSW driver’s licence
Download the role description.
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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
Question 1
How do your skills, knowledge and experience demonstrate your ability to lead a team of staff who do varying roles? Please provide relevant examples that could be relevant to the role of Team Leader, Housing Services.
Question 2
As Team Leader you will drive performance whilst balancing customer service commitments. Please provide an example that highlights your ability to achieve business targets whilst ensuring customer service delivery standards are maintained.
Applications close 17 June 2026 at 11:59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Corina Daly, Manager Housing Services on 0438 619 534 or
[email protected]
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Syvonne Pereira on 0498 091 786 or via
[email protected]
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
