OUR VALUE PROPOSITION
At RSM, our purpose is to instill confidence in a world of change for both our clients and our people.
RSM Australia supports a people-centric and collaborative culture where we are committed to empowering and developing you. As a leading professional services firm, we connect you to an extensive network of global resources and invest in your future. We value the meaningful work that you do and encourage you to be a part of the change.
Our value proposition is our commitment to you; it highlights the experiences, benefits, and value that you can expect as part of RSM. This is underpinned by our three values – integrity in everything that we do, supporting clients everywhere, and developing and valuing everyone.
Who we are:
RSM Australia is a member of RSM, the world’s 6th largest network of audit, tax and consulting firms. We are an award-winning professional services firm with over 100 years experience supporting Australian businesses. We believe in putting people first and we are proud to have developed a work culture that fosters growth, collaboration and success.
About the role:
We're creating a brand-new role to manage the full client lifecycle — from a seamless welcome for new clients through to a smooth, professional exit when the time comes. This critical role involves ensuring every client transition is handled with care, professionalism, accuracy, and full compliance.
Manage the end-to-end client onboarding and offboarding process, ensuring a seamless experience for clients and internal stakeholders.
Coordinate communications between clients, partners, managers, internal teams, and external advisors.
Prepare and issue engagement and disengagement documentation in line with firm policies and procedures.
Complete client acceptance, AML/CTF, identity verification, conflict checks, ASIC checks, and other compliance requirements.
Identify, document, and escalate onboarding or offboarding risks where required.
Set up, maintain, transfer, and archive client records within practice management and document management systems.
Ensure client, billing, entity, compliance, and ASIC information is accurate and up to date.
Monitor outstanding documentation and follow up with clients to support timely completion of onboarding and offboarding activities.
Coordinate file transfers, record retention, privacy, and confidentiality requirements.
Liaise with finance teams regarding billing, outstanding invoices, and final account reconciliation.
Provide regular status updates and reporting to stakeholders and management.
Support the wider team with general administrative duties, including document management, database maintenance, and ad hoc Professional Support Group activities.
Provide reception and front-of-house support as required, including greeting clients and visitors, managing incoming calls and enquiries, coordinating meeting room bookings, handling mail and courier deliveries, and ensuring a professional and welcoming office environment.
About you:
EDUCATION REQUIREMENTS:
Essential
Desirable
- Certificate in Business Administration
DEMONSTRATED EXPERIENCE & ATTRIBUTES:
Essential
- Highly organised and collaborative, with the ability to manage competing priorities and work autonomously in a fast-paced environment
- Excellent communication and stakeholder management skills
- High attention to detail, accuracy, and confidentiality
- High level of ownership and accountability
- Experience in a corporate secretarial, corporate governance or compliance role (professional services/legal background experience highly regarded)
- Administrative or client service experience (public accounting/professional services preferred)
- Strong aptitude for learning new systems, processes, and technical requirements.
High Desirable
- Experience with Xero, MYOB, APS or XPM and CAS360
- Understanding of ATO online services and public practice workflows
- Understanding of the Corporations Act, ASIC and Trust requirements
Life at RSM:
RSM provides a great environment to build skills and confidence and we help our people achieve their best. We are trusted advisors to our clients, so it is critical for us to find the right people for the job on offer. Our network of offices across Australia and around the world allow us to offer a personal service to all our clients regardless of where they are!
Working for RSM entitles everyone to a wide range of leading health, wellness financial and lifestyle benefits.
How to apply:
Please click on the “apply” button and complete our online application form.
Agencies, thank you for thinking of us, but our recruitment is managed internally, and we will reach out to our preferred suppliers if we need assistance.
