In-Demand Expert support engineer, technical lead Jobs in Alberton Sa

Expert Support Engineer, Technical Lead
Ingram Micro —Greater Adelaide SA
- Full-time
- Hybrid work
- APIs
- AI
- Leadership
Lead Mechanical Engineer
ASC Pty Ltd —Osborne SA
- Full-time
- Engineering
- Assembly
- Communication skills
- Parental leave
Legislation, Regulation & Standards Lead
BAE Systems —Osborne SA
- Hybrid work
- Engineering
- Manufacturing
- Communication skills
2d
Engineering - Technical Discipline Lead - Multiple Roles
ASC Pty Ltd —Osborne SA
- Full-time
- Management
- Leadership
- Communication skills
- Parental leave
7d
Assurance Engineer
ASC Pty Ltd —Osborne SA
- Full-time
- Engineering
- No degree
- Construction experience
- Parental leave
9d
Lead Electrical Engineer
WSP —Greater Adelaide SA
- Electrical experience
- Leadership
- Communication skills
Lead Mechanical Engineer
CIMIC Group —Greater Adelaide SA
- Bachelor's degree
- Communication skills
Engineering Support Lead
BAE Systems —Edinburgh SA
- Contract
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
2d
Certification Lead Engineer
Northrop Grumman —Edinburgh SA
- Engineering
- Leadership
- Communication skills
Lead Secondary Engineer Adelaide
Jacobs —Greater Adelaide SA
- Hybrid work
- Bachelor's degree
- Communication skills
- Parental leave
Lead Electrical Engineer
CIMIC Group —Greater Adelaide SA
- Management
- Electrical experience
- Bachelor's degree
7d
Production Engineer
BAE Systems —Osborne SA
- Full-time
- CAD
- Engineering
- Communication skills
7d
Lead Human Factors Specialist
ASC Pty Ltd —Osborne SA
- Full-time
- Remote
- Management
- Engineering
- Construction experience
- Parental leave
9h
Engineering Graduate Program - SA 2027
ASC Pty Ltd —Osborne SA
- Full-time
- Engineering
- Bachelor's degree
- Construction experience
- Relocation assistance
- On-the-job training
9h
Business Intelligence Analyst - Manufacturing
BAE Systems —Edinburgh SA
- Full-time
- Microsoft Excel
9h
Business Intelligence Analyst – Manufacturing
BAE Systems —Edinburgh SA
- Microsoft Excel
- Manufacturing
10h
Implementation Manager
splose —Adelaide SA
- Full-time
- Hybrid work
Quick Apply
12h
Senior Business Intelligence Analyst (Adelaide)
Liebherr-Australia Pty. Ltd. —Adelaide SA
- Full-time
- Azure
- SQL
- Communication skills
- Health insurance
- Parental leave
12h
Leading Hand - Service
CEA —Wingfield SA
- Full-time
- Supervising experience
- Construction experience
- Leadership
- Employee assistance program
- Employee discount
15h
Mainframe Application Assessor (Architecture)
Nixil —Adelaide SA
- Contract
- Writing skills
- Presentation skills
16h

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Expert Support Engineer, Technical Lead

Ingram Micro -
Greater Adelaide SA

Apply Now

Job Details

Full-time

Qualifications

Technical support
Direct sales
APIs
AI
Leadership
Communication skills

Full Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

About Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.

Role Overview

We are seeking a highly experienced Lead Technical Support Engineer to operate as the senior technical leader within the support organization. This role builds upon the Senior Technical Support Engineer (L2) foundation, expanding into technical leadership, cross-functional influence, and operational ownership. The Lead Engineer serves as the voice of Support with Product and Engineering, driving issue resolution at scale while enabling team effectiveness through mentorship, workflow optimization, shift-left initiatives, and continuous innovation.

Key Responsibilities

Act as the technical escalation point for the most complex and business-critical issues.
Represent Support in Engineering and Product meetings, speaking on behalf of customer impact and supportability.
Lead technical discussions with Engineering and Product on defects, prioritization, and product improvements.
Drive end-to-end workflow management including ticket prioritization, backlog health, and SLA adherence.
Mentor and coach L1/L2 engineers, elevating technical capability and performance across the team.
Lead shift-left initiatives to improve self-service, documentation, and first-touch resolution.
Partner with Product and Engineering to eliminate recurring issues and improve platform stability.
Lead major incident technical coordination and post-incident improvements.
Continuous Learning & Innovation Expectations
Continuously upskill in emerging technical tools, platforms, and modern support technologies.
Actively develop expertise in AI tools and capabilities to enhance troubleshooting, automation, and decision-making.
Leverage AI as a transformative tool to improve customer experience, reduce MTTR, and drive support efficiency.
Drive adoption of AI-enabled workflows, including knowledge generation, ticket automation, and self-service enhancements.

Mentor team members on leveraging AI and modern tools to elevate overall team capability and scale impact.

Knowledge, Skills, and Experience

7+ years in technical support or related technical roles.
Strong expertise in cloud, APIs, integrations, and system architecture.
Proven leadership, mentorship, and cross-functional influence.
Experience driving operational improvements and workflow optimization.
Excellent communication skills translating technical issues into business impact.

What’s on Offer:

Your growth is our priority. Access LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organisation like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.

At Ingram Micro, we believe our people are our most important asset, which is why we endeavour to create a positive & rewarding environment for our teams. We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

Genuine Career Progression Opportunities

Hybrid Working Environment

Training & Development

Competitive Remuneration Package

Staff Purchase Policy and a generous Benefits Scheme

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for

employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Final offers of employment are subject to the completion of relevant pre ‑ employment background checks.

If you're ready to make a significant impact in driving growth, then this is your opportunity to influence business strategy, lead transformation, and build a high-performing organisation at scale. Join us and be part of a company that is shaping the future of the ICT industry!

Apply Now

Refine Your Search

expert support engineer, technical lead jobs in alberton sa

Expert Support Engineer, Technical Lead

Lead Mechanical Engineer

Legislation, Regulation & Standards Lead

Engineering - Technical Discipline Lead - Multiple Roles

Assurance Engineer

Lead Electrical Engineer

Lead Mechanical Engineer

Engineering Support Lead

Certification Lead Engineer

Lead Secondary Engineer Adelaide

Lead Electrical Engineer

Production Engineer

Lead Human Factors Specialist

Engineering Graduate Program - SA 2027

Business Intelligence Analyst - Manufacturing

Business Intelligence Analyst – Manufacturing

Implementation Manager

Senior Business Intelligence Analyst (Adelaide)

Leading Hand - Service

Mainframe Application Assessor (Architecture)

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