In-Demand It technician Jobs in Albany Wa

IT Technician
Concept Tech —Albany WA
- Full-time
- Azure
- Computer Science
- Customer service
Quick Apply
9d
Anaesthetic Technician
WA Country Health Service —Albany WA
- $80,812 - $105,699 a year
- Call employer
Sterilisation Technician
WA Country Health Service —Albany WA
- $1,462.01 a week
- Call employer
9d

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Anaesthetic Technician
WA Country Health Service —Albany WA
As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for…
$80,812 - $105,699 a year

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IT Technician

Concept Tech
Albany WA

Quick Apply

Job Details

Full-time
9 days ago

Qualifications

Azure
Computer Science
Customer service
Microsoft Office
Administrative experience
Driver Licence
IDS
Diploma
Leadership
Intune
Information Technology

Full Job Description

Position Overview

We are seeking a capable, customer focused IT Technician to support our clients across Microsoft 365, Google Workspace, and on premises environments. This role suits someone who thrives on technical variety, enjoys problem solving, and values both autonomy and teamwork. You will deliver hands on technical support, manage cloud services, contribute to projects, and ensure a consistently high standard of customer experience across all interactions.

Key Responsibilities

Technical Support & Operations

Resolve customer support tickets promptly using the Managed IT ticketing system.
Deliver Level 1–3 support depending on experience, including project work, onboarding, remote sessions, and on site callouts.
Troubleshoot hardware, software, and network issues across client environments.
Assist with and oversee remote access support sessions performed by technicians.
Provide escalation support for difficult technical problems and complex customer situations.
Working knowledge of essential 8 maturity model and ISM mapping.

Cloud & Infrastructure Management

Manage and maintain Microsoft 365, Entra, and Intune environments.
Administer and support Google Workspace applications and services.
Apply and maintain best practices across Microsoft 365 and Google Workspace environments.
Implement and monitor cybersecurity tools including firewalls, antivirus, and intrusion detection systems.
Perform updates, backups, patching, and general maintenance across client infrastructure.

Team Leadership & Coordination

Provide guidance and support to the internal team.
Collaborate with colleagues to solve problems.
Oversee internal communication between technical staff, management, and customers.

Administration & Communication

Utilise effective communication in all customer and client interactions.
Assist with user onboarding and offboarding, including account creation and permission management.
Maintain procedures, documentation, and knowledge base articles.
Provide clients with technical guidance, IT recommendations, and best practice advice.
Carry out day to day administrative tasks and operational duties, including basic accounting tasks such as handling cash, reconciling payments, and preparing bank deposits where required.
Liaise with customers to clearly understand and address their IT issues in order to provide effective support and communication throughout the resolution process.

Continuous Improvement

Stay informed on emerging technologies, security trends, and industry developments.
Identify issues, propose improvements, and contribute new ideas for service enhancement.

Essential Requirements

Current Australian Driver’s Licence.
Reliable vehicle suitable for work use.
Current vehicle insurance.

Skills & Experience

Strong knowledge of Windows and Microsoft Office environments.
Experience with Microsoft 365, Azure, Entra, and Intune.
Familiarity with Google Workspace administration.
Familiarity with the Essential 8 and ISM mapping.
Good communication, customer service, and problem solving skills.
Ability to work both independently and collaboratively.
Solid understanding of networking fundamentals.
A degree or diploma in IT, computer science, or a related discipline (preferred).
Minimum 2 years of experience in IT or a related field.

Key Behavioural Attributes

Adapts well to new situations and maintains focus on achieving positive outcomes.
Works independently and completes tasks efficiently.
Prioritises customer satisfaction and collaborates effectively with colleagues.
Communicates clearly with both customers and internal teams.
Handles challenging situations thoughtfully, using evidence based analysis.
Identifies issues early and contributes to process improvements.
Accepts feedback constructively and shows commitment to professional growth.
Applies relevant technologies effectively and uses available tools to enhance performance.

Work Location: In person

Quick Apply

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it technician jobs in albany wa

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