As an MCL Loss Adjuster, you will act as an impartial and highly specialised expert in the assessment of complex commercial property insurance claims. Working on high-value and technically challenging losses, you will leverage your expertise to assess and resolve claims by determining cause, liability, and quantum, while collaborating closely with Executive Adjusters on large and sensitive matters.
What are my accountabilities?
Manage and assess a portfolio of complex, high-value commercial claims from initial notification through to resolution, in line with Sedgwick’s policies and procedures.
Conduct detailed on-site investigations using advanced commercial processes, systems, and technologies.
Investigate complex losses to determine causation, extent of damage, and policy response, ensuring accuracy and efficiency.
Analyse policy coverage and provide clear determinations aligned to terms, conditions, and endorsements.
Prepare high-quality reports and recommendations for clients and stakeholders on findings, strategy, and outcomes.
Collaborate with Executive Adjusters on major and sensitive losses, contributing to strategic decision-making.
Build and maintain strong relationships with clients, brokers, and other key stakeholders, delivering a premium service experience.
Provide proactive, transparent communication on claim progress, risks, and resolution strategies.
Accurately assess and manage reserves, including complex repair and reinstatement cost evaluations.
About you:
Demonstrated experience in loss adjusting, with exposure to complex or high-value commercial claims.
Deep understanding of the end-to-end claims management process.
Strong stakeholder engagement experience, with the ability to influence and build credibility with senior clients.
Current driver’s licence, as field-based assessments are required.
Degree qualified
Excellent analytical, communication, and report-writing skills, with the ability to present complex information clearly.
Highly organised and self-motivated, with the ability to manage competing priorities in a fast-paced environment.
A strong commitment to delivering exceptional client service and outcomes.
Caring Culture
It’s at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Sedgwick is an equal opportunity employer, recognized by the Diversity Council of Australia. We're committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying.
If you are successful in joining our team, you will be required to complete reference checks, mandatory background checks, including a police check and work rights.
Why Sedgwick?
Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.
Every day, our colleagues are working to make the world better. They’re helping people recover after an injury or illness. They’re assisting with damage from a natural disaster. They’re even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting.
Whether you’re in loss adjusting, claims, customer service, nursing, engineering, IT or another specialty, there’s a place for you here to be a force for good.
Some of the Benefits of working with us are:
Hybrid working arrangement. #LI-Hybrid
Sedgwick Australia University – access to more than 15,000 courses on demand and opportunities to continue formal education
+0.5% on top of Superannuation Guarantee
Domestic and International Career Pathways
Sedgwick Colleague Resource Groups – international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace
