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Customer Care Team Leader

EBOS Group
North Ryde NSW

Apply Now

Job Details

Full-time

Benefits

Health insurance
Parental leave
Paid volunteer leave
Insurance services

Qualifications

Customer service
Leadership

Full Job Description

Business: LifeHealthcare

Location: North Ryde, NSW, AU, 2113

Employment Type: Maximum Term Full Time

Customer Care Team Leader

At LifeHealthcare, we’re on a mission to deliver life-changing medical solutions to patients across Australia and New Zealand. Our passion is health, and our purpose is making life better for patients, our partners, and our people.

We are part of EBOS MedTech, which operates in 9 countries through its portfolio of companies: LifeHealthcare (ANZ distribution), Australian Biotechnologies (allograft manufacturing), Cryomed (aesthetics), and Transmedic (SE Asia + Hong Kong distribution).

Across all these businesses, we are guided by a shared value: Connect. This reflects our commitment to building meaningful partnerships, sharing knowledge, and working together to create greater impact for the people and communities we serve.

This role presents a fantastic opportunity to be part of a high-performing team and make a meaningful difference every day.

Lead with purpose. Grow people. Make a real impact.

Lead, coach and inspire a high‑performing Customer Care team in a fast‑paced, customer‑centric environment where your leadership genuinely makes a difference. This is a role for someone who loves developing people, driving service excellence, and creating a positive team culture—while delivering results that matter.

Why you’ll love this role

Lead and develop a passionate, customer‑focused team
Drive service excellence and operational success
Grow your leadership career in a dynamic, purpose‑driven organisation

The opportunity

We’re looking for an experienced Customer Care Team Leader to join us in Macquarie Park. In this role, you’ll guide, challenge and inspire a Customer Care team as they support our customers and internal stakeholders.
You’ll play a key role in shaping a culture of excellence—creating an environment where people feel supported, accountable, and motivated to do their best work every day.
This is a hands‑on leadership role where you’ll balance people leadership with operational oversight, helping your team grow while continuously improving how we work.

What you’ll do

Champion a customer‑first culture, leading by example and ensuring exceptional, consistent service
Coach, mentor and develop Customer Care Consultants and Seniors, building capability, confidence and career pathways
Use data and insights to monitor performance, spot trends and take action to meet KPIs and SLAs
Drive continuous improvement, identifying smarter ways of working and embedding best‑practice processes
Foster strong collaboration across teams, supporting broader departmental and business success
Create a safe, positive and inclusive environment where wellbeing, engagement and growth are prioritised

What we’re looking for

Proven leadership experience in a customer service environment 3+ years as a Team Leader or Customer Care Consultant
Strong people leadership capability—coaching, motivating, developing and managing performance
A confident, data‑driven decision‑maker who can balance people outcomes with operational results
Someone who leads with empathy, accountability and energy—and genuinely enjoys helping others succeed

LifeHealthcare is guided by a set of values; Accountable, Agile, Authentic, and Customer Centric that define who we are and how we work.

We encourage and support our employees to live these values every day, and we offer a range of benefits to help you thrive, including:

Health insurance discounts
Career opportunities across the EBOS MedTech portfolio of companies
Generous parental leave
Employee referral programs
Option to purchase additional leave
Volunteer leave
Flexible work arrangements
Performance-based financial rewards for both individual and company success

If this sounds like something you want to be part of, and be part of EBOS MedTech and it’s portfolio of companies that are changing lives together, starting with you.

Apply Now

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