In-Demand Customer service team leader Jobs

Team Leader - Customer Service
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Cluster Leader – Travel Money Oz – Joondalup and surrounds, WA
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Contact Centre Team Leader - Operations (ATO contractors arm)
Operations (ATO contractors arm) —Sydney NSW
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Customer Service Representative
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Future Team Leader - Flight Centre Luxury - Brisbane, QLD
FC Collection —Brisbane QLD
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Customer Service Representative
Hive Direct Marketing Solutions Pty Ltd —Sydney NSW
- $70,000 - $120,000 a year
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Trade Team Member - Customer Service Officer
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Team Leader - Customer Service

NSW Police Force -
Kingscliff NSW

Apply Now

Job Details

Full-time
$99,938 - $110,271 a year
1 day ago

Benefits

Salary packaging

Full Job Description

NSW Police Force

Reference number

0000BB55

Occupation

Administration and Clerical

Work type

Full-Time

Location

Kingscliff

Salary Information

Base salary ranges from $99,938 to $ 110,271 plus employer's contribution to superannuation of 12% and annual leave loading.

Closing date

28 June 2026 at 11:59pm

Clerk Grade 5/6
Temporary Full-Time up to 1 June 2027
Kingscliff

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a Team Leader - Customer Service to be part of our Firearms Registry Police Prosecutions & Licensing Enforcement Command. The Team Leader coordinates and manages the activities of a team to ensure the delivery of high-quality customer service with an emphasis on correct and consistent decision making in applying legislation and policy. The role works with other teams to ensure the delivery of quality, responsive customer services and the promotion of continuous improvement.

By joining our team, you will be able to achieve the following:

Make a meaningful impact on community safety
Lead, influence and grow within NSW Police Force
Work in a unique and desirable coastal location

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

competitive salary;
flexible work options;
annual leave loading;
corporate wellbeing programs including seminars and the Fitness Passport;
free annual influenza vaccination;
salary packaging options via superannuation contributions or a novated vehicle lease;
convenient location for public transport and to shops etc; and

How to Apply

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

Please address each of the following Target Questions (500 word per question) in the text boxes provided in the online application or attach as a separate document.

Target Question 1:

Describe a time when you led a team to achieve performance outcomes in a high-volume or complex work environment. How did you motivate staff, manage performance, and ensure accountability?

Target Question 2:

Explain how you have implemented or improved quality assurance processes (e.g., validation, audits, or reviews). What was the outcome and how did it improve service delivery or compliance?

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

If you require any further information about this opportunity, please contact the hiring manager Ricardo Donath via 0408 434 733.

To be eligible to apply for this role, you must meet one of the following statuses:

an Australian Citizen;
a permanent resident of Australia; or
a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

We understand that the recruitment journey may present unique challenges. If you:

Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at [email protected]
Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at [email protected]
Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at [email protected]

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

Thank you for your interest in this role. We look forward to receiving your application.

Apply Now

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