In-Demand Member resolutions officer Jobs in Yanchep, Wa

Member Resolutions Officer
Royal Automobile Club of WA —Joondalup WA
- Full-time
- Communication skills
- Time management
11d

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Member Resolutions Officer
Royal Automobile Club of WA —Joondalup WA
Generous insurance discounts and free roadside assistance. As a Member Resolutions Officer, you’ll play a critical role in ensuring complaints and remediation…
11d

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Member Resolutions Officer

Royal Automobile Club of WA -
Joondalup WA

Apply Now

Job Details

Full-time
11 days ago

Benefits

Group activities
Insurance services

Qualifications

Communication skills
Time management

Full Job Description

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles, and leading change to create sustainable value for members by being the driving force for a better WA.

About the Role

At RAC, our members are at the heart of everything we do. As a Member Resolutions Officer, you’ll play a critical role in ensuring complaints and remediation matters are managed with fairness, care and integrity. Working across a broad range of complex member matters, you’ll investigate complaints, identify potential business errors, assess impacts and deliver quality outcomes aligned to regulatory requirements and RAC’s commitment to exceptional member experience. If you thrive in problem solving environments, enjoy balancing empathy with sound judgement and want to contribute to meaningful service improvements, this could be the role for you.

What you’ll be doing

Conduct remediation assessments, investigate and manage complex member complaints, delivering fair, timely and compliant outcomes aligned compliance and industry standards
Communicate decisions clearly and empathetically through conversations over the phone and written correspondence
Maintain accurate case management records and support members through internal dispute resolution processes
Identify potential errors arising through detailed investigation
Partner with stakeholders to identify trends, root causes and opportunities for continuous improvement
Champion a quality-first, member-focused approach that drives accountability, service excellence and operational improvement

What you’ll bring

You’ll be someone who combines analytical thinking with empathy, resilience and strong communication skills.

You’ll ideally bring:

Experience managing complaints handling, dispute resolution, remediation or member/customer case management
Knowledge of roadside, membership, insurance products and associated compliance frameworks
Understanding of ASIC RG271 Complaints Handling and/or RG277 Remediation principles
Strong verbal and written communication skills, with the ability to explain complex outcomes clearly and compassionately
Excellent attention to detail, organisation and time management skills
Sound judgement and the ability to balance member outcomes with business and regulatory requirements
Resilience managing challenging conversations and dissatisfied customers professionally
A collaborative, solutions-focused approach with strong stakeholder management capability

Why join RAC?

You’ll play a key role in ensuring we’re not just collecting data but learning from it, acting on it, and improving because of it. Join RAC and help us lift performance, strengthen capability and deliver better experiences for our members. A career at RAC is more than just a job. We’re committed to creating an environment that supports growth, wellbeing and inclusion. You’ll also enjoy:

Access to exclusive RAC member benefits
Flex@RAC – our flexible working program
A strong Diversity & Inclusion strategy
Generous insurance discounts and free roadside assistance
In-house health and wellness programs
Competitive salary + super, with the option to purchase additional leave
A vibrant Social Club with over 900 members

and submit your CV outlining what you can bring to the team.

Applications close: COB Friday 26th June 2026

RAC reserves the right to close this vacancy early.

#BetterJourneysRAC

Apply Now

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Member Resolutions Officer

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