Job Description:
Workers Compensation Delivery Lead
Why join DXC Technology?
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
What you will be doing
DXC is seeking a Workers’ Compensation Delivery Lead – Self Insurance to provide end to end delivery governance, Workers’ Compensation SME capability, and release discipline across the Assure platform. This role is essential to ensuring change is prioritised, validated, tested, and landed safely into operations during an active system stabilisation phase.
Working closely with the Assure Product Owner, Developers, Business Analysts, Service Desk, and Learning & Development partners, you will act as the single front door for business change and incidents, safeguarding operational outcomes, compliance obligations, and release quality.
This role blends delivery leadership, operational governance, SME expertise, and change readiness, and is critical to reducing production risk, improving stakeholder confidence, and ensuring the system is fit for purpose for Australian Workers’ Compensation.
What will keep you busy
Workers’ Compensation SME, Requirements & Solutioning
- Provide deep Workers’ Compensation SME input across claims workflows, compliance, and operational processes.
- Gather, document and validate detailed business requirements and end-to-end process impacts, own validation and completeness of requirements.
- Work closely with Developers and Business Analysts to solution changes, providing business rules, scenarios, exception handling and operational constraints.
- Validate proposed solutions against real world claims processing and compliance requirements.
- Ensure requirements are complete, non-duplicative, and aligned to downstream reporting, EDI and audit needs.
Act as the safeguard between business SMEs and delivery teams, protecting BAU operations from disruption.
-
Governance & Delivery Management
- Act as the single point of accountability for Workers’ Compensation business change across DevOps, projects, EDI, reporting and Service Desk.
- Work closely with the Product Owner to ensure backlog prioritisation reflects validated business requirements, compliance obligations, and operational impacts.
- Maintain visibility of all work inflight to prevent duplication, misalignment and unplanned disruption.
- Own end-to-end change governance including prioritisation, stakeholder engagement, communications, and impact management.
- Govern release planning and execution, including go/no-go decisions, prerelease briefings, cutover checklists, and post release hypercare.
- Produce and distribute release communications and manage stakeholder expectations across competing priorities.
- Track audit findings and urgent regulatory changes and integrate them into delivery plans.
Incident, Triage & Service Desk Oversight
- Triage and oversee Workers’ Compensation incidents and defects through ServiceNow and JIRA.
- Classify and manage incident severity (P1/P2/P3) and coordinate resolution with delivery teams.
- Improve end-to-end visibility from incident through to release and resolution.
- Ensure incidents and defects are raised with clear business context, impact and requirements.
Testing, UAT & Release Quality
- Own, coordinate and perform Business Validation Testing (BVT) and User Acceptance Testing (UAT)
- Execute and maintain test cases, validation scenarios and regression packs for high‑risk Workers’ Compensation workflows.
- Execute hands‑on validation of defect fixes and enhancements prior to release and provide formal business sign‑off.
- Perform and coordinate out‑of‑hours Production Verification Testing (PVT) and hypercare support as required to ensure release stability.
- Drive improved release quality and reduction in post deployment defects.
Training & Change Readiness (L&D Partnership)
- Partner with Learning & Development to identify training and change impacts arising from each release.
- Provide system and process input to training materials and validate accuracy.
- Coordinate timing of communications and training to ensure operational readiness before go live.
- Maintain process guides, system behaviour notes, field definitions and UAT documentation to support BAU.
The skills you will bring
- Strong knowledge of Australian Workers’ Compensation legislation, regulations and compliance obligations.
- Possible backgrounds - Delivery Lead, Change Manager, Senior Technical Advisor, Team Manager with project experience
- Flexible to consider people who are stronger in either workers comp or system delivery however excellent workers comp knowledge is essential.
- Demonstrated experience in claims systems delivery, or complex enterprise platforms.
- Proven ability to provide Workers’ Compensation Subject Matter Expert input across requirements, solution design, testing and release.
- Strong understanding of end-to-end claims workflows, operational impacts and audit requirements.
- Experience working with Product Owners, Developers, Business Analysts and operational stakeholders.
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice . #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University.
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.
- More time to do the things you love with flexible leave options, including purchased leave.
- Take time to give back with charitable and emergency services volunteer days.
- Well-being matters to us and our Employee Assistance Program is there to support you and your family.
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts.
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
