In-Demand Bank customer service Jobs in Western Australia

Fraud Detection Officer, Part-Time (24 hours)
Bankwest —Perth WA
- Part-time
- Remote
- Customer service
- Financial services
- Work from home
5d
Personal Banker - Home Lender Specialist
Beyond Bank Australia —Rockingham WA
- From $86,000 a year
- Full-time
- Sales
- Customer service
- Analysis skills
- Annual leave
- Employee discount
Quick Apply
Accounts Officer (Accounts Payable & Receivable)
Alkira Care WA Pty Ltd —Leeming WA
- $36.22 - $38.50 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
1d
Personal Banking Advisor
Westpac —Kalgoorlie WA
- Part-time
- Sales
- Communication skills
- Time management
Everyday Banking Customer Care Specialist - Full-Time, Perth
Commonwealth Bank —Perth WA
- Full-time
- Remote
- Work from home
6d
Banking Consultant, Katanning WA
ANZ Banking Group —Katanning WA
- Part-time
12d
Branch Advisor FAIS
FirstRand —Harrismith WA
- Full-time
- Sales
- Agile
- Business Administration
4d
Customer Banking Specialist - Esperance
Commonwealth Bank —Western Australia
- Full-time
12d
Customer Banking Specialist - Booragoon (30 hours/week)
Commonwealth Bank —Perth WA
- Part-time
13d
Customer Banking Specialist Relief - Moora (32.5 hr/wk - 38 hr/wk)
Commonwealth Bank —Western Australia
- Full-time
Front Office All Rounder
Accor Apartments & Realty —Naturaliste WA
- Part-time
- Hospitality
- Customer service
- Communication skills
Lending Specialist - Joondalup
Bank of Queensland —Joondalup WA
- Full-time
- Analysis skills
- Parental leave
- Employee assistance program
Customer Service Specialist
Great Southern Bank —Perth WA
Bartender
Accor Apartments & Realty —Naturaliste WA
- Weekend availability
- Hospitality
- Resort
Administration Manager - Rockingham Centre
Vicinity Centres —Western Australia
- Full-time
- Management
- Customer service
- Administrative experience
- Parental leave
Bookkeeper
JMH Group WA —Geraldton WA
- Full-time
- Finance
- Analysis skills
- Time management
Quick Apply
Customer Banking Specialist - Wagin
Commonwealth Bank —Wagin WA
- Full-time
8d
Account Executive - Public Sector
Axon —Perth WA
- Remote
- CRM software
- Salesforce
Quick Apply
13d
IT Technician
Concept Tech —Albany WA
- Full-time
- Azure
- Computer Science
- Customer service
Quick Apply
Accounts Payable & Settlements Specialist
RB Global —Midland WA
- Full-time
- Microsoft Excel
- Management
- Sales
- Profit sharing
Quick Apply

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Fraud Detection Officer, Part-Time (24 hours)

Bankwest -
Perth WA

Apply Now

Job Details

Part-time
5 days ago

Benefits

Work from home

Qualifications

Customer service
Call centre
Financial services

Full Job Description

Due to continued growth in our GFMS team, we are looking for an Analyst in our Fraud Detection team.

12 months secondment/contract, for 24 hours per week.

You must be based in Perth to be eligible for this position.

You must available to work on a 24/7 rotating roster.

The Fraud and Scams Response Centre (FSRC) vision is to inspire confidence and create peace of mind. We strive to provide safe banking through prevention, detection and response.

Fraud and Scams Response Centre consists of seven group level functions: Bankwest Financial Crime Services, Card Fraud, Digital Fraud, Branch Fraud, Originations & Scams, Fraud Capability Intel & Advisory, Analytics and Business Performance & Strategy.

Do work that matters

You will deliver excellence in customer service and also innovation in dealing with customer’s situations:

Handle inbound and outbound calls relating to potential Scam or Fraud activity

Creating peace of mind for our customers by providing exceptional service when handling inbound fraud/scam call enquiries

Working in a high paced environment with a passion to inspire confidence in our customers, specifically when being faced with a fraud or scam situation

Perform the detection analyst over scam/fraud related events and ensure sound decisions are made whilst following the standard operating procedure.

Identify digital fraud trends and report on these accordingly

Manage a high volume of customer calls and scam alerts

Prompt escalation of issues/risks out of delegation and/or as required

Maintain an up-to-date focus on financial crime, security related trends and emerging issues, and share knowledge obtained.

We’re interested in hearing from people who have

Strong problem-solving and decision-making capability

High level of personal integrity & commitment to confidentiality & privacy principles

Availability to be rostered across a 24 hour/7 day roster

Financial Services Industry experience preferred with a focus on Online and Mobile correlated roles

Demonstrated experience in the delivery of excellence in customer service including personal, written and verbal skills

Ability to resolve basic customer complaints.

What will help you succeed?

Your strong customer service skills will enable you to build and maintain a positive relationship with customers by resolving and identifying potential fraud/scam activity and ensuring customers are banking as effectively as possible. You will also be able to demonstrate:

An ability to work in a high volume call centre environment

The ability to think outside the box and ensure the best solutions is provided to your customers to meet their financial needs

Able to perform well in an ambiguous environment

the ability to interact with a wide range of customers and colleagues

a desire to want to deliver excellent customer service

Ability to work in a fast paced & highly regulated environment

At Bankwest we’re proud to support flexible working. Once you have completed office-based training and we've set you up for success in the role to be able to work from home it may move to a hybrid role with a mix of WFH & office hub days. Working from home arrangements will be at your managers discretion.

If this sounds like you apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 02/07/2026

Apply Now

Refine Your Search

bank customer service jobs in western australia

Fraud Detection Officer, Part-Time (24 hours)

Personal Banker - Home Lender Specialist

Accounts Officer (Accounts Payable & Receivable)

Personal Banking Advisor

Everyday Banking Customer Care Specialist - Full-Time, Perth

Banking Consultant, Katanning WA

Branch Advisor FAIS

Customer Banking Specialist - Esperance

Customer Banking Specialist - Booragoon (30 hours/week)

Customer Banking Specialist Relief - Moora (32.5 hr/wk - 38 hr/wk)

Front Office All Rounder

Lending Specialist - Joondalup

Customer Service Specialist

Bartender

Administration Manager - Rockingham Centre

Bookkeeper

Customer Banking Specialist - Wagin

Account Executive - Public Sector

IT Technician

Accounts Payable & Settlements Specialist

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