In-Demand Enquiries officer Jobs in Victoria

Enquiries Officer
Victorian Equal Opportunity and Human Rights Commission —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
14d
Admin Officer - Wholesale
Tempe Tyres & Wheel Centre —Derrimut VIC
- $25 - $26 an hour
- Urgently hiring
- Customer service
- Administrative experience
- POS
- On-the-job training
- Employee discount
Quick Apply
9d
Enquiries Officer
Department of Justice and Community Safety —Melbourne City Centre VIC
- Full-time
14d
Administration Officer
VetPartners —Lethbridge VIC
- Full-time
Quick Apply
Customer Contact Officer
Serco Plc —Ballarat VIC
- Part-time
- Customer service
- Computer skills
- On-the-job training
- Employee assistance program
Intake, Funding & Administration Assistant
Kind & Care Supports —Cranbourne VIC
- $25 - $35 an hour
- Administrative experience
- In-person
Quick Apply
Enquiries Officer
Department of Government Services —Ballarat VIC
- $62,104 - $79,753 a year
- Part-time
1d
Administration/Technical Officer
City of Greater Geelong —Geelong VIC
- $73,796.00 - $76,010.65 a year
- Full-time
- Administrative experience
- Computer skills
Administration Officer
Commercial Motor Vehicles Pty Ltd. —Bannerton VIC
- Part-time
- Microsoft Office
- Administrative experience
- Manufacturing
Administration Officer
Department of Education —Melbourne City Centre VIC
- Full-time
- Communication skills
1h
Internal Sales/Customer Service
The Pastry Lounge —Bayswater North VIC
- $32 - $35 an hour
- Monday to Friday
- Customer service
- Analysis skills
- Data entry
Quick Apply
Rostering Officer
Department of Justice and Community Safety —Ararat VIC
- $81,496 - $98,955 a year
- Part-time
- Working with children
10d
Project Officer
Department of Jobs, Skills, Industry and Regions —Melbourne City Centre VIC
- $81,496 - $90,227 a year
- Full-time
8d
Customer Service Officer
City of Greater Geelong —Geelong VIC
- $46.67 - $48.08 an hour
- Customer service
- Computer skills
- Communication skills
3d
Operations Support Officer (Booth Transport)
Booth Transport —Laverton North VIC
- From $6,700 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
22h
Counter Services Officer - Multiple Roles
Victorian Civil and Administrative Tribunal (VCAT) —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Customer service
- Communication skills
9d
Customer Service Officer/ Licence Testing Officer
VicRoads —Ballarat VIC
- $65,027 - $70,334 a year
- Full-time
- Customer service
- Communication skills
- Parental leave
- Gym membership
2d
Customer Support Officer
Wannon Water —Portland VIC
- $72,170 - $76,019 a year
- Contract
- Hybrid work
- Communication skills
- Employee assistance program
7d
Infringement Officer
Environment Protection Authority —Melbourne VIC
- $81,496 - $90,227 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- On-the-job training
1d
Administration Support
Government schools —Melbourne VIC
- Full-time
- Communication skills
6h

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Enquiries Officer

Victorian Equal Opportunity and Human Rights Commission -
Melbourne VIC

Apply Now

Job Details

Full-time
$81,496 - $98,955 a year
14 days ago

Full Job Description

Overview

Work Type: Fixed-term - Full-time

Salary: $81,496 - $98,955

Grade: VPS 3

Occupation: Customer service

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/DJ6559VEOHRC

Fixed term for 18 months, an opportunity to work within the Victorian Equal Opportunity and Human Rights Commission
VPS Grade 3: $81,496 - $98,955 plus superannuation.

The Commission works with individuals and organisations to achieve our vision of a community where every person values, understands and respects human rights and equal opportunity.

About the Commission

The Victorian Equal Opportunity and Human Rights Commission is an independent statutory body with responsibilities under Victoria's key human rights laws - the Equal Opportunity Act 2010, the Charter of Human Rights and Responsibilities Act 2006 and the Change and Suppression Practice Prohibition Act 2021.

Our vision is for a fair, safe, and inclusive Victoria where every person is respected and treated with dignity. We work with others to eliminate inequality and build a community that respects and promotes human rights and equal opportunity.

We are a small and buzzing organisation that embraces the VPS values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights.

Our teams are filled with highly motivated, conscientious, and collaborative people who love what they do and uphold our values. We know that our work has the greatest impact when it is informed by diverse experiences and perspectives.

For more information on working with us please visit https://www.humanrights.vic.gov.au/

About the Role

The Enquiries Officer role sits within the Enquiry Service and is supported by the Senior Advisor Dispute Resolution and Enquiries. The Enquiry Officer is required to respond to the needs of a diverse range of people who contact the Commission and provide a service which is timely, trauma informed, inclusive and culturally safe.

The Enquiry Service provides people with information about the Commission's functions as well as their rights and responsibilities under the Equal Opportunity Act 2010, Racial Religious Tolerance Act 2001, Change or Suppression (Conversion) Practices Prohibition Act 2021 and the Charter of Human Rights and Responsibilities Act 2006. This service is the frontline contact point for the Commission and manages a large volume of enquiries received by phone and email. Prompt and tailored responses are required from this service as well as referrals to other organisations if the Commission is unable to assist.

The role is an opportunity to:

Provide a timely response to enquiries made via phone, email and in writing which seek information on State equal opportunity, vilification and human rights legislation and the dispute resolution service.
Provide information to a diverse range of people by communicating effectively on complex and sensitive matters in a way that is responsive to and inclusive of their needs and backgrounds.
Manage a high-volume workload, setting priorities and meeting organisation performance standards.
Keep accurate and complete records of work activities in accordance with legislative requirements and the Commission's records, information security and privacy policies and obligations.
Assist members of the public to formulate their complaints, ensuring inclusive and accessible services that support vulnerable individuals to participate in the dispute resolution process.
Assist in the identification and reporting of emerging, systemic or other issues of interest. Escalate matters as appropriate

About you

To be successful in this role, you will have:

Knowledge and understanding of the Victorian Equal Opportunity and Human Rights Commission and its laws, or the ability to attain this knowledge quickly.
Prior experience in a front-line complaint handli ng role and proficiency in the use of telephone systems, case management systems, including real time data entry, are highly desirable
Provide service excellence by ensuring services delivered are of superior quality, addressing issues promptly and effectively and encouraging team members to take pride in their work and seek to continually improve service provision

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter addressing the key selection criteria. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

We strongly encourage Aboriginal people, people from culturally and linguistically diverse backgrounds, and people with disabilities to apply.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

Commission policy stipulates that salary upon commencement is paid at the base of the salary range for the relevant grade.

Applications close Friday 5 June 2026 at 11.59pm

Posted

22 May 2026

Apply Now

Refine Your Search

enquiries officer jobs in victoria

Enquiries Officer

Admin Officer - Wholesale

Enquiries Officer

Administration Officer

Customer Contact Officer

Intake, Funding & Administration Assistant

Enquiries Officer

Administration/Technical Officer

Administration Officer

Administration Officer

Internal Sales/Customer Service

Rostering Officer

Project Officer

Customer Service Officer

Operations Support Officer (Booth Transport)

Counter Services Officer - Multiple Roles

Customer Service Officer/ Licence Testing Officer

Customer Support Officer

Infringement Officer

Administration Support

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