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IT Helpdesk & Support Officer

Savanna Energy -
Toowoomba QLD

Apply Now

Job Details

Permanent | Full-time

Benefits

Opportunities for advancement

Qualifications

TCP
Management
Microsoft Office
DHCP
VoIP
Driver Licence
DNS
3G

Full Job Description

Location:

Toowoomba

Employment Type:

FP - Full-Time Permanent

Department:

Closing Date:

11 Jun 2026

Join a Leader in Energy Services
Savanna Energy is a trusted provider of contract drilling and well servicing across Canada, the US, and Australia. We offer exciting career opportunities with clear pathways for growth and advancement.

At Savanna, our people are at the heart of everything we do — and our values guide how we work every day:

Relationships – We’re honest, open, supportive, and trustworthy in all we do.
Excellence – We stay creative, open-minded, and disciplined, always looking for ways to improve and learn.
Integrity – We take accountability for our actions and always do the right thing.
Sustainability – We’re committed to safety, profitability, and empowering our people, while respecting our communities and embracing diversity.

We’re proud to invest in our people through ongoing training and professional development, and to operate one of the most advanced fleets in the industry.

About the Role
The IT Helpdesk & Support Officer is responsible for the day-to-day generalist administration of all things IT, providing hands-on technical system and hardware administration in accordance with Director of Finance & Corporate Services and policy.
As a key IT contact for the operating business this role will both troubleshoot issues on the ground, and direct issues to the global IT department, and be able to triage issues appropriately in that regard.

Key Responsibilities:

Provide technical assistance with computer hardware and software applications to ensure the business stays operational
Manage ticket system queues and prioritize problems based on severity
Maintain asset inventory system
Perform hardware and software installations, configuration and updates as required
Assist with IT onboarding for new employees by setting up their accounts, devices, and access rights
Assist in the management of printers, mobile phones, VOIP devices, access points, Laptops, 3G boosters, switches, modems, and UPS’s necessary for office and rig operations
Provide phone support during and after hours (rostered) including remote software support for the rig operations, all software and hardware including troubleshooting day to day operations
Setup and maintain user accounts in AD and other applications as required
Occasional onsite support in the field

Required Knowledge, Skills & Abilities:

Knowledge of networking concepts (DNS, DHCP, TCP/IP, VLANs)
Microsoft Office 365 - Support & Management
Experience with Microsoft 365, Active Directory, and endpoint management
Applications support
Hardware deployments - Laptops, Phones, AP, Switches, Printers etc
Excellent troubleshooting skills - Networking, hardware, applications

About You:

Tertiary qualifications in IT or related field
Current and valid Driver’s Licence
Full Australian working rights
A positive team player
Adaptable and willing to learn

Why Join Us?

Be part of a company with a strong safety-first culture and reputation for operational excellence
Enjoy variety in your day – no two jobs are the same
Access ongoing training, development, and career advancement opportunities
Competitive remuneration packages
Join a values-driven team that prioritises integrity, respect, and performance

Ready to take the next step in your career?
Submit your CV and cover letter today to apply!

Working at Savanna Energy Services Australia

Working at Savanna Energy Services Australia is more than a job – it’s an opportunity to develop professionally and work alongside some of the industries best and brightest. We value talent and strive to develop it every day.

Apply Now

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