About Us
Chosen Family partners with NDIS providers and participants to deliver person-centred support that empowers individuals to live meaningful and independent lives. We are proud allies and advocates of diversity, equity, and inclusion — fostering a safe, affirming environment for all, especially participants from the LGBTQIA+ community.
About the Role
We are seeking an experienced NDIS Support Coordinator (Level 2 & 3) to deliver high-quality, participant-centred services in Sydney NSW. In this permanent part-time role, you will manage a caseload of complex participants, ensuring their NDIS plans are implemented effectively and in line with their individual goals. Your focus will be on empowering participants, coordinating services across a range of providers, and building capacity for greater independence.
Key Responsibilities
Service Coordination
Manage a caseload of NDIS participants requiring Level 2 and/or Level 3 Support Coordination
Conduct participant assessments, develop action plans, and respond to referrals
Ensure participant plans are implemented effectively and in line with NDIS goals
Maintain accurate and timely records and reporting
Participant Support & Advocacy
Partner with participants to understand their needs and develop tailored support plans
Advocate for participant rights, choice, and decision-making control
Support participants to build independence, capacity, and social inclusion
Compliance & Quality
Adhere to NDIS Practice Standards and organisational policies
Monitor plan budgets, service agreements, and expenditure
Identify areas for service improvement and contribute to best practice
About You
At least 18 months in NDIS Support Coordination, including Level 2 or Level 3 Support Coordination, and/or relevant experience in Social Work, Community Services, Mental Health, Human Services, Psychology, Allied Health, Youth Work, Case Management, Advocacy, Housing, Family Support, Peer Work, or related fields.
Experience supporting participants with psychosocial disabilities, trauma backgrounds, and complex support needs. Demonstrated skills in advocacy, stakeholder engagement, recovery-oriented practice, and participant empowerment. Knowledge of Psychosocial Recovery Coaching principles and trauma-informed practice. Strong ability to build rapport and work collaboratively with participants, families, allied health professionals, and service providers.
You will be someone who:
Understands, or is willing to learn, the NDIS and disability support sector.
Has a strong commitment to human rights, dignity, choice and control, inclusion, and person-centred practice.
Can build respectful relationships with participants, families, carers, providers, and other stakeholders.
Communicates clearly, listens well, and can advocate respectfully and effectively.
Is organised and able to manage case notes, reporting, administration, and competing priorities.
Can work alongside people with different communication styles, support needs, cultures, identities, and life experiences.
Is passionate about supporting people to achieve their goals, strengthen independence, and participate fully in their communities.
Having a vehicle, with an active comprehensive insurance policy and a driver's license, is preferred but not required.
Diversity, Inclusion and Cultural Safety
We are committed to building a diverse, inclusive, culturally safe, and accessible workplace.
We warmly encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people with disability, people with lived experience of mental health challenges, neurodivergent people, carers, people from culturally and linguistically diverse backgrounds, and people with diverse life and work experiences.
We value lived experience, community connection, cultural knowledge, and advocacy experience as meaningful strengths.
We are committed to providing a recruitment process that is respectful, accessible, and inclusive. Applicants are welcome to let us know about any adjustments or support they may need during the recruitment process.
Essential Requirement
Right to work in Australia
Important: Applicant must be willing to obtain some time after onboarding:
NDIS Worker Screening Check
Working with Children Check (Blue Card/WWCC)
Police Check
First Aid & CPR Certificate
Why Join Us?
✨ Permanent part-time role — 4 days per week, 25 billable hours ✨ Based in Sydney or nearby areas✨ Competitive pro-rata salary ✨ Meaningful work with genuine participant impact ✨ Supportive, values-driven workplace
How to Apply
If you're a motivated and people-focused Support Coordinator passionate about delivering exceptional NDIS services, we'd love to hear from you.
Please submit your resume and a brief cover letter outlining your experience and availability by clicking the Apply Now tab.
Again, we strongly encourage applications from people with a disability, Aboriginal & Torres Strait Islander people, Culturally & Linguistically Diverse people, and LGBTQIA+ people. We welcome and value your lived experience and knowledge. If you are comfortable doing so, please let us know in your cover letter if this applies to you.
Please visit our company website for more information
