At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
- Ongoing Full-Time
- Location Eveleigh with flexible working arrangements available across NSW Department of Education offices.
- A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months
- Competitive remuneration ranging from $129,464 to $142,665 plus super & annual leave loading.
The Department is seeking a Senior Technical Specialist to deliver expert technical and subject-matter support for the implementation and day-to-day operation of our Google Workspace administration and ChromeOS devices.
For further information please click here to view the role description
About you
- Strong expertise supporting enterprise Google Workspace administration and ChromeOS environments.
- Demonstrated experience in building API driven automation workflows.
- Demonstrated ability to design and implement interactive data visualizations using technologies such as Power BI.
- Proven ability to lead complex troubleshooting and escalation activities.
- Experience managing technical changes, procedures, documentation, and continuous improvement initiatives.
- Demonstrated technical knowledge of product lifecycle management, solution development and implementation methods.
- Strong customer service experience, focusing on solution delivery and vendor engagement.
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
- Industry certification in relevant technologies or equivalent industry experience.
- Demonstrated understanding of and commitment to the value of public education.
Benefits
- Flexible working arrangements
- 35 hour working week
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role along with addressing the following pre-screening questions:
- Describe a technical infrastructure service in which you played a lead role in its development and implementation. Outline how you ensured the solution was scalable, resilient and secure to meet business and operational requirements. Explain the key architectural and technical decisions that formed your approach and how risks were mitigated. Detail how you led, mentored or coordinated other technical staff throughout the implementation, including how you allocated responsibilities, maintained delivery momentum and ensured quality outcomes. Explain how the service was transitioned into an ongoing operational state, including service monitoring, documentation, knowledge transfer and the use of automation to enable sustainable, supportable service delivery. (500 Words max.)
- Provide an example of a time you led a collaborative response to a service outage or degradation of service. Describe the technical analysis you performed to troubleshoot the root cause and the decision-making process that guided your recovery strategy. How did you manage senior stakeholder expectations and maintain confidence in the public education service during the outage, ensuring engineering teams remained accountable to recovery timelines? Include how you ensured stakeholder accountability, overcame engineering difficulties, and maintained alignment with timeline deliverables. (500 words max.)
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.
Please refer to the Applicant’s Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education,
All other applicants please submit your application by clicking ‘Apply Now’.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date: Sunday 14 June at 11:59pm.
We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
