In-Demand Service centre support officer Jobs in Surfers Paradise, Qld

Service Centre Support Officer
Griffith University —Southport QLD
- $76,126.29 - $93,976.19 a year
- Full-time
- Hybrid work
- Customer service
- University
- Recruiting
- Work from home
- Parental leave
Quick Apply
Customer Contact Officer
Serco Plc —Varsity Lakes QLD
- $35.76 an hour
- No weekends
- Remote
- Communication skills
- Work from home
- Employee assistance program
Health Info Services Officer
Gold Coast Private Hospital —Gold Coast QLD
- Up to $15,900 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
14d
Operational Services Officer (Imprest)
Queensland Government —Gold Coast QLD
- Temporary
- Computer skills
6d
Administration Officer
Bond University —Robina QLD
- $74,096.61 a year
- Full-time
- Microsoft Office
- Administrative experience
- University
- Free parking
- Work from home
10d
Senior Administration Officer Support (Public Health)
Queensland Government —Gold Coast QLD
- Part-time
11d
Community Support Worker
Kalwun Development Corporation —Bonogin QLD
- $36.64 - $37.64 an hour
- Part-time
- Annual leave
13d
Business Services Officer
Bond University —Robina QLD
- $74,096.61 a year
- Full-time
- University
- Business
- Free parking
- Work from home
14d
Client Service Officer
HUB24 —Gold Coast QLD
- Full-time
- Communication skills
- Time management
Control Room Operator / Security Officer / Security Guard
Assetlink —Broadbeach QLD
- Full-time
- First Aid Certification
- Leadership
- Communication skills
Customer Service Officer - Tweed Heads Shopping Centre
St.George —Tweed Heads South NSW
- Part-time
- Customer service
- Cash handling
16h
Technical Officer, Anatomy Laboratories
Bond University —Robina QLD
- $74,096.61 a year
- Full-time
- Anatomy knowledge
- Administrative experience
- University
- Free parking
- Work from home
7d
Austarlia Fair Security Officer CAS
TRIDENT SERVICES AUSTRALIA —Southport QLD
- Rotating roster
- Customer service
- First Aid Certification
- Communication skills
Pharmacist - Senior (Mental Health and Specialist Services)
Queensland Government —Gold Coast QLD
- Temporary
11d
Field Research Officer - QLD - Gold Coast
Roy Morgan —Gold Coast QLD
- $35.72 - $38.50 an hour
- Weekend availability
- English
- Research

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Service Centre Support Officer

Griffith University -
Southport QLD

Quick Apply

Job Details

Full-time
$76,126.29 - $93,976.19 a year

Benefits

Work from home
Parental leave
Salary packaging

Qualifications

Customer service
Recruiting

Full Job Description

Company Description

Every institution values excellence. What matters most is why.
Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them.

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.

The Service Centre. A team you’ll want to be a part of.

When you join the Corporate Services Service Centre, you’ll be part of a team that delivers impact by enhancing digital experiences for the graduates of tomorrow, researchers of today and all those working to make it a brighter future.

But we know it’s not just what you do that matters, it’s who you do it with. Our people will tell you – our team sets us apart. We promise a supportive and friendly environment where you’ll collaborate to make an impact.

Job Description

About the opportunity

The newly established Service Centre delivers core University services and support to staff and students through easy to access channels to deliver a high quality service experience. The Service Centre aims to engage, enable and empower our customers through the provision of information and problem resolution services across key services or connect them to our specialised Corporate Services teams.

The Service Centre Support Officer provides first-line support for staff and students seeking information and assistance on a range of core services such as employment, financial transactions and payments, travel, parking, facilities and IT. This position manages a high-volume of routine enquiries, processes and basic requests and is support by extensive knowledge articles, university policy and procedures to ensure advice and wayfinding is accurate and timely.

This position will undergo an extensive and progressive training program to build up knowledge and experience in a range of services and to enable the effective use of our technology platforms.

Key Responsibilities

Act as the first point of contact for support for CS services, receiving and responding to enquires across multiple channels (Phone, Chat, Digital, In-person) in a timely and professional manner
Provide professional frontline customer service, ensuring user enquires are handled with empathy and clarity, logged accurately, and resolved or escalated promptly to maintain a positive staff and student experience
Maintain accurate records of user requests, cases, incidents, and resolutions in the service management system
Contribute to continuous improvement by proactively identifying opportunities to make processes more efficient and effective. Contribute to the capture of knowledge in the Service Management tool, working in partnership with subject matter experts to ensure the ongoing accuracy and quality of information
Ensure compliance with relevant legislation and University policies and procedures, including equity and health and safety and exhibit good practice in relation to same.

About you

The occupant of this position will hold relevant qualifications or an equivalent combination of relevant experience and/or education/training.
The successful candidate will show proven proficiency and experience in excellent customer service. You will be passionate about positive client outcomes and have qualifications to help support this. IT skills will be a must as well as an ability to navigate digital systems and orient clients within our educational infrastructure.

What we can offer

This is a full time, continuing opportunity based at the Gold Coast campus. As Griffith is a multi-site University you may be required to work across other locations

Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary

HEW 4 – Base range - $76,126.29 - $80,321.54 + 17% superannuation. Full package range - $89,067.75 - $93,976.19.

Additional Information

Why join Griffith?

As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

Wide range of Learning and Development opportunities
Mix of on campus and work from home options available and a supportive work environment
Salary packaging options and corporate health discounts
Generous leave entitlements including paid parental leave and leave loading
Support with future learning opportunities through our educational staff assistance scheme
Opportunities for internal mobility
Health Safety and Wellbeing initiatives – on campus Gym facilities

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

How to apply

Please submit your application online and ensure it includes the following:

A covering letter outlining your suitability for the role please refer to the qualifications above and the position description.
Current curriculum vitae/resume including full contact details

For application and recruitment advice please reach out to Laura Whitworth, Talent Acquisition Partner on [email protected]

Closing date: Open until filled. All applications must be submitted online.

Quick Apply

Refine Your Search

service centre support officer jobs in surfers paradise, qld

Service Centre Support Officer

Customer Contact Officer

Health Info Services Officer

Operational Services Officer (Imprest)

Administration Officer

Senior Administration Officer Support (Public Health)

Community Support Worker

Business Services Officer

Client Service Officer

Control Room Operator / Security Officer / Security Guard

Customer Service Officer - Tweed Heads Shopping Centre

Technical Officer, Anatomy Laboratories

Austarlia Fair Security Officer CAS

Pharmacist - Senior (Mental Health and Specialist Services)

Field Research Officer - QLD - Gold Coast

Other jobs to consider

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