In-Demand Senior customer support Jobs in Sunbury Vic

Centre Operations & Customer Experience Manager – Success Tutoring Caroline Springs
Success Tutoring Caroline Springs —Caroline Springs VIC
- $30 - $40 an hour
- Part-time
- Management
- Experience working with children
- In-person
Quick Apply
Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Management
- Presentation skills
- Leadership
- Health insurance
- Opportunities for advancement
Human Resources Business Partner
Swissport International AG —Melbourne VIC
- Full-time
- Microsoft Office
- Human resources
- Recruiting
Talent & People Advisor
EnerSys Australia Pty Ltd —Campbellfield VIC
- $78,300 - $140,900 a year
- Full-time
- Office
- Psychology
- Recruiting
Quick Apply
9d
On-the Road Operations Manager, Amazon Logistics
Amazon Commercial Services Pty Ltd —Ravenhall VIC
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
Senior Employee Relations Specialist
FedEx Australia —Tullamarine VIC
- Full-time
- Bachelor's degree
- No degree
- Human resources
9d
Property Manager
YPA Estate Agents Caroline Springs —Caroline Springs VIC
- Full-time
- Maintenance
- Microsoft Office
- Administrative experience
Quick Apply
3d
Service Management Lead
Linfox —Essendon Fields VIC
- Full-time
- Management
- Administrative experience
- Parental leave
Assistant Store Manager - Watergardens
Skechers —Taylors Lakes VIC
- Full-time
- Management
- Sales
- Merchandising
Quick Apply
11h
Retail Supervisor
Bunnings —Melton VIC
- Weekend availability
- Supervising experience
- Leadership
- Café
- Parental leave
9d
Lingerie Specialist Lead- VSL Category (Victoria's Secret@ Highpoint)
Valiram —Maribyrnong VIC
- From $62,000 a year
- Full-time
- Management
- Sales
- Analysis skills
- Employee discount
- Referral program
Quick Apply
Customs Broker
FedEx AMEA —Melbourne VIC
- Weekend availability
- Communication skills
- Tuition reimbursement
14d
People Services Manager
Linfox —Essendon Fields VIC
- Full-time
- Management
- Customer service
- Leadership
People Services Officer
Linfox —Essendon Fields VIC
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
9d
Store Manager - Watergardens
Skechers —Taylors Lakes VIC
- Full-time
Quick Apply
7d
Sales Travel Consultant
Flight Centre Brand —Watergardens VIC
- $70,000 - $138,000 a year
- Full-time
- Organisational skills
- AI
- Employee discount
1d
Commercial Analyst
Linfox —Essendon Fields VIC
- Full-time
- Parental leave
Personal Care Worker
Bolton Clarke —Melbourne Western Suburbs VIC
- Part-time
- Vital signs
- Patient monitoring
- Health insurance
- Employee assistance program
Senior Public Affairs Lead
Hume City Council —Broadmeadows VIC
- $126,861.28 a year
- Full-time
- Hybrid work
- Communication skills
Quick Apply
State Sales Manager
Senior Leadership InfraBuild —Sunshine VIC
- CRM software
- Sales
- IT
- Health insurance
- Parental leave
9d

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Centre Operations & Customer Experience Manager – Success Tutoring Caroline Springs

Success Tutoring Caroline Springs
Caroline Springs VIC

Quick Apply

Job Details

Part-time
$30 - $40 an hour

Qualifications

Management
Experience working with children
Communication skills
Teaching

Full Job Description

Join our growing education centre and make a real difference!

Reports to: Business Owner

IMPORTANT: This is an operations and customer-experience management role, not a teaching position.

We're looking for a warm, organised and highly reliable person who enjoys working with children and families and is looking for a stable, long-term part-time opportunity.

Success Tutoring Caroline Springs is a growing English and Mathematics tutoring centre supporting primary and secondary students through personalised, skills-based learning.

We are looking for a Centre Operations & Customer Experience Manager to take ownership of the day-to-day running of our centre and become the friendly face of Success Tutoring for our students, parents and tutors.

This is not primarily a teaching role.

We are looking for someone who is naturally organised, energetic, warm and great with people — someone who can keep the centre running smoothly while creating an exceptional experience for our students and families.

The Role

As the Centre Manager, you will be responsible for the day-to-day operations of the centre, including:

Welcoming students and parents and creating a warm, positive environment
Managing daily centre operations and ensuring sessions run smoothly
Managing student bookings, attendance and enquiries
Communicating with parents regarding sessions, make-ups, memberships and general enquiries
Building strong relationships with families and creating an excellent customer experience
Coordinating tutors and ensuring they have what they need to deliver their sessions
Managing student files, resources and centre administration
Following and maintaining centre procedures and systems
Following up leads, trials and prospective families
Supporting student enrolments and membership growth
Following up enquiries and helping convert trials into ongoing memberships
Supporting marketing activities and local community engagement
Monitoring the presentation, cleanliness and organisation of the centre
Handling day-to-day issues and resolving parent/customer concerns professionally
Providing regular updates to the business owner on centre performance and operational matters
Taking ownership of the centre and continuously looking for ways to improve

We're looking for someone who is:

- Naturally bubbly and positive

You genuinely enjoy interacting with children, parents and people.

- Excellent with children

You don't necessarily need to be a teacher, but you must be comfortable engaging with children and creating a welcoming environment.

- Great with parents

You are confident communicating with parents professionally, calmly and warmly.

- Extremely organised

You can manage multiple things happening at once without becoming overwhelmed.

- A great multitasker

A busy centre may have students arriving, parents asking questions, tutors needing assistance and enquiries coming through at the same time. You need to be able to prioritise and keep everything moving.

- Comfortable with technology

You should be comfortable using apps, booking systems, email, spreadsheets and basic computer systems. Training will be provided on our specific systems.

- A strong communicator

You can communicate clearly with children, parents, tutors and management.

- Customer-focused

You understand that parents are trusting us with their children and that customer experience matters.

- Reliable and consistent

We are looking for someone who wants a stable, long-term part-time role and can commit to the centre consistently.

- Takes ownership

We don't want someone who simply waits for instructions. We want someone who sees a problem and thinks, "How can I fix this?"

Experience

Previous experience in any of the following would be advantageous:

Centre management
Administration
Customer service
Reception
Childcare
Education
Retail management
Hospitality management
Office administration
Community/customer-facing roles

Teaching qualifications are NOT required.

What matters most to us is your personality, reliability, organisation, customer-service skills and ability to build relationships.

Why Join Us?

Stable long-term part-time opportunity
Work in a positive and family-focused environment
Be part of a growing education business
Opportunity to take genuine ownership of centre operations
Training and support provided
Opportunity for the role and responsibilities to grow as the centre grows
Work with children, families and a supportive team
Opportunity to develop into a senior operations/management role in the future

If you are someone who:

loves working with people, is fantastic with children, enjoys talking to parents, is highly organised, can multitask like a pro and brings positive energy into everything you do — we'd love to hear from you.

You don't need to be a teacher.

You need to be someone we can trust to run the centre.

How to Apply

Please submit your resume along with a short cover letter explaining:

Why you are interested in the role
Your experience working with children/customers
Your availability
Why you believe you would be a great fit for Success Tutoring Caroline Springs

Pay: $30.00 – $40.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

senior customer support jobs in sunbury vic

Centre Operations & Customer Experience Manager – Success Tutoring Caroline Springs

Passenger Services Manager

Human Resources Business Partner

Talent & People Advisor

On-the Road Operations Manager, Amazon Logistics

Senior Employee Relations Specialist

Property Manager

Service Management Lead

Assistant Store Manager - Watergardens

Retail Supervisor

Lingerie Specialist Lead- VSL Category (Victoria's Secret@ Highpoint)

Customs Broker

People Services Manager

People Services Officer

Store Manager - Watergardens

Sales Travel Consultant

Commercial Analyst

Personal Care Worker

Senior Public Affairs Lead

State Sales Manager

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