Systems Learning and Adoption Lead
- Full-time, contract position until 30 April 2028
- Join a highly engaged, professional, and collaborative team
- Flexible, family-friendly working arrangements
- Birthday Leave | Not-for-profit salary packaging up to $15.9k/year
We Are Key Assets Australia
Key Assets is a leading not-for-profit, children, family and community services agency, founded in Australia in 2007. We provide foster care and family services. Operating across all states, the ACT and Norfolk Island, our purpose is to achieve positive and lasting outcomes for children, families, and communities. To achieve that, we need people like you!
We pride ourselves on being inclusive and embrace and celebrate the diversity of all people within our communities. Our diversity helps us provide the best support possible to carers, families, children and young people and all of our external stakeholders.
A little about the role
As the Systems Learning and Adoption Lead, you will lead the learning, training and adoption workstream for KeyLink 2.0, a new Salesforce Nonprofit Cloud. You will support its enterprise-wide implementation and related business process changes across all KAA frontline service areas.
Working in close partnership with the Change Manager and stakeholders across Project, L&D, ICT and Operations, the role drives workforce readiness, adoption, business readiness and sustained capability in a fast-paced transformation environment.
Some of the key responsibilities include:
- Leading comprehensive training needs analysis to identify role, cohort, workflow and capability impacts across the enterprise program.
- Developing and owning an evidence-based learning and adoption strategy that supports system implementation across a multi-service national organisation.
- Design, develop and deliver high-quality systems training content including facilitator guides, eLearning, webinars, simulations, quick reference guides, process-based learning aids and role-based learning pathways.
- Develop and maintain the training schedule, readiness plan and deployment approach required for phased release, go-live and stabilisation activities.
- Translate complex IT documentation, system designs, workflow maps and process diagrams into clear, practical and intelligible learning for care-sector and operational audiences.
- Engage subject matter experts across practice, systems and project teams to validate scenarios, workflows, terminology and learning content.
The base salary for this position is $105,450 – $116,550/year + super + mobile + salary packaging options up to $15,900 per annum. This is a full-time, contract position ending 30 April 2028.
About you
To be successful in this role, you will come with:
- A tertiary qualification in Learning & Development, Education, Human Resources, Business, Organisational Development, Change/Project Management or other related discipline. Relevant specialist experience may be considered equivalent.
- Substantial experience in a senior learning & development, systems training, learning adoption or change enablement role.
- Demonstrated experience leading learning, training or adoption activity for organisation-wide transformation initiatives.
- An ability to convert complex technical content into clear, practical learning for non-technical audiences.
- Highly effective stakeholder engagement skills, with the ability to build credibility quickly and partner across project, IT, practice, operations, L&D and leadership groups
My Key Assets
The health and wellbeing of our people is at the core of our employee and client experience. All employee offerings are intentionally curated with care, allowing you to bring your best self to work, every day. Knowledge sharing, ongoing learning and development, engagement and recognition are key pillars in our culture and values.
- Work-Life Balance: We are well equipped to support a hybrid approach to the future of work and have developed a flexible work framework to support these arrangements. We understand that work-life balance is important and accommodate flexibility for team members wherever possible. Flexible, family-friendly working arrangements and remote work – just ask us!
- Health and Wellbeing: We promote health and wellbeing for our people, just like we would for the children, families and communities we serve. We provide discounted health insurance memberships, confidential counselling services and offer 5 weeks’ of annual leave after 2 years’ continuous service with us!
- Professional Development: We provide both digital eLearning and ongoing face to face training as well as an online library. Your continual professional development is always top of our priority list - you’ll have access to apply to our Annual Learning fund for subsidised professional development opportunities!
- Salary Packaging: part of your wage is paid tax free each pay, saving thousands in tax each year!
The fine print
- Applications close: 19 June 2026
- For further information, please contact Erik Lennestaal, Change Manager at [email protected].
- Successful candidates will be required to undergo a National Police Check, and hold (or be willing to obtain) a valid Working with Children Check.
If you are seeking a role in an excellent, innovative, and supportive team, in a growing organisation, we would love to hear from you. Click Apply today!
Key Assets Australia is committed to Equal Opportunity, ethical practice and the principles of cultural diversity and social inclusion.
Key Assets is a Child Safe organisation, committed to the safety and wellbeing of all children and young people.
While we're reviewing your application, get to know us by visiting our website and on social media at #WeAreKeyAssets.
