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customer success technical advisor jobs near south perth wa

Customer Success Technical Advisor

Trend Micro -
Perth WA

Apply Now

Job Details

Full-time

Benefits

Health insurance
Parental leave
Employee assistance program

Qualifications

Azure
Computer Science
CCNP
CCNA
Engineering
CISSP
Google Cloud Platform
Technical support
AWS
Education
Bachelor's degree
NIST standards
Security
SIEM
AI
Communication skills

Full Job Description

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

AI Fearlessly.

Position Overview

As a Customer Success Technical Advisor (CSTA) , you are the strategic technical linchpin for Trend Micro’s enterprise clients. Your mission is to move beyond reactive troubleshooting to become a Trusted Advisor , ensuring customers achieve measurable cybersecurity resilience. You will lead the technical journey for our most strategic accounts, transforming complex security requirements into scalable, operational successes within the TrendAI Vision One™ ecosystem.

PRIMARY RESPONSIBILITIES

1. Strategic Technical Advocacy

Outcome-Driven Management: Act as the primary technical voice post-deployment, shifting the focus from "ticket resolution" to "security outcome attainment."
Success Planning: Contribute technical milestones to the broader Customer Success Plan, ensuring a clear roadmap for platform adoption, version upgrades, and feature deployments.
Platform Mastery: Conduct regular architectural reviews and configuration audits to ensure customers are utilizing the full breadth of the TrendAI platform.

2. Proactive Operations & Enablement

Value Realization: Guide clients through a structured onboarding and deployment process, ensuring rapid time-to-value and high feature utilization.
Technical Workshops: Design and deliver bespoke workshops and "Best Practice" sessions to mature the customer's internal SOC and SIEM operations.
Advanced Threat Defense: Provide technical oversight during critical security events, offering proactive recommendations to harden the customer's posture against evolving threats.

3. Operational Excellence & Leadership

Root Cause Strategy: Perform deep-dive root cause analysis (RCA) on complex issues, providing long-term strategic recommendations to prevent systemic failures.
Cross-Functional Orchestration: Serve as the regional liaison between the customer and internal Product Engineering, R&D, and Sales Engineering to influence product roadmaps.
Account Health Integrity: Maintain a "Single Source of Truth" for account health, including detailed environment maps, troubleshooting playbooks, and operational reports.

Skills and Qualifications

Experience: 10 or more years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting field.
Domain Expertise: Strong knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations, and endpoint/network defense technologies.
Technical Depth: Deep understanding of multiple operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructure (AWS, Azure, GCP).
Strategic Communication: Excellent written and verbal communication skills, including the ability to articulate complex technical risks in simple, business-centric terms for executive stakeholders.
Analytical Mindset: Highly process-oriented with a passion for digital organization, documentation, and technical reporting.
Education: Bachelor’s Degree in Engineering, Computer Science, or equivalent is preferred.
Certifications: Technical certifications are strongly preferred (e.g., TCAP, TSCE, CISSP, CCNA, CCNP, or Cloud Platform Certifications).

Employee Benefits

We take employee wellbeing seriously. You will have access to Medical Insurance, Mental Health Support through access to EAP, Gym reimbursements, Paid Parental Leave etc.

We embrace diversity, equity and inclusion. We believe that our people are our greatest asset and we understand the importance of bringing diverse perspectives, approaches and experiences to our team. We are committed to building and supporting an inclusive workforce that truly reflects our global business and encourages people from all backgrounds to apply.

We’re proud to be recognised as a Great Place to Work®, a testament to our commitment to fostering a positive, inclusive, and empowering workplace culture.

#LI-AD1

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.

Apply Now

Refine Your Search

customer success technical advisor jobs in south perth wa

Customer Success Technical Advisor

Retail Team Member

Electrical Projects Coordinator - Perth

Graduate Digital Drilling Engineer

Associate Systems Engineer

Director

Major Account Manager, Perth

General Manager - Cyber Security

Strategic Agentic Modernisation Consultant, AWS Professional Services

Account Executive Perth - Splunk

Lead Solution Architect

Data Analyst

Sales Engineer - Independent Aftermarket

Strategic Infrastructure Modernisation Consultant, AWS Professional Services

Program Approvals, Environment & Heritage Senior Advisor

Sales Advisor, O'Connor

Service Sales Engineer - Hägglunds

Data & AI Solution Architect

Business Development Manager (Regional WA)

EHS Professional

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