IT Support Specialist
Data#3 | Australia
Deliver Exceptional IT Support Across Enterprise Environments
Data#3 is seeking a customer-focused IT Support Specialist to provide technical support to end users and business clients. This role involves troubleshooting hardware, software, network, and Microsoft platform issues while delivering outstanding service in a fast-paced IT environment.
What You'll Do?
Technical Support
Provide Level 1 and Level 2 IT support to users and customers.
Troubleshoot Windows operating system, hardware, and software issues.
Support Microsoft 365 applications and cloud services.
Configure and deploy desktops, laptops, printers, and mobile devices.
Resolve network connectivity and user access issues.
Manage user accounts and permissions through Active Directory.
Service Desk & Incident Management
Log, track, and resolve support tickets within agreed SLAs.
Escalate complex technical issues to senior engineers when required.
Document troubleshooting steps, resolutions, and technical procedures.
Contribute to continuous service improvement initiatives.
Customer & Infrastructure Support
Deliver professional and responsive customer service.
Communicate technical information clearly to non-technical users.
Assist with software deployments, upgrades, and user onboarding.
Support hardware installations, replacements, and maintenance activities.
Monitor IT systems and proactively identify potential issues.
What We're Looking For:
Experience in IT support, service desk, or desktop support environments.
Strong knowledge of Windows 10/11 and Microsoft 365.
Experience with Active Directory user administration.
Excellent troubleshooting and problem-solving skills.
Strong communication and customer service abilities.
Ability to work independently and as part of a team.
Desirable Skills
CompTIA A+, Network+, Microsoft, or similar certifications.
Knowledge of ITIL service management practices.
Exposure to Microsoft Azure and cloud technologies.
Experience supporting enterprise or managed services environments.
Why Join Data#3?
Work for one of Australia’s leading ICT solutions providers
Exposure to enterprise technologies and cloud platforms
Career development and certification support
Collaborative and innovative technology environment
Opportunities to work with major government and commercial clients
Apply today and build your IT career with Data#3.
Pay: From $7,917.00 per month
Benefits:
- Childcare assistance
- Dental insurance
- Employee mentoring program
- Employee stock purchase plan
- Health insurance
- Life insurance
- Maternity leave
- Parental leave
- Professional development assistance
- Profit sharing
- Salary packaging
- Vision insurance
Work Location: In person
