In-Demand It support Jobs in Remote

Technical Support Engineer
AutoRABIT Holding Inc. —Remote
- $60,000 - $75,000 a year
- Weekend availability
- Remote
- Azure
- Computer Science
- Customer service
Quick Apply
Customer Care Engineer (Technical Support Engineer)
Forward Networks —Remote
- On call
- Remote
- Computer science
- Azure
- Doctoral degree
Software Maintenance Engineer (Technical Support, OpenShift and OpenStack, Mandarin)
Red Hat, Inc. —Remote
- Full-time
- Hybrid work
- Management
- Administrative experience
- Analysis skills
Senior Software Maintenance Engineer (Technical Support, Linux, Kubernetes, Mandarin)
Red Hat, Inc. —Remote
- Contract
- Hybrid work
- Azure
- Management
- Databases
Manager, Service Tech Support & Training APAC
Zimmer Biomet —Remote
- Weekend availability
- Management
- Salesforce
- English
- Wellness program
- On-the-job training
Senior Systems Administrator
Veeva Systems —Remote
- Full-time
- Remote
- Management
- Computer Science
- Patient monitoring
- Work from home

Discover related jobs

Based on your search for it support jobs.

PART-TIME BOOKKEEPER (WORK FROM HOME)
Sugarian Group PTY Limited —Remote
Experience in hospitality or retail bookkeeping is highly regarded. Rate: $38 – $42 per hour + Superannuation (depending on experience).
$38 - $42 an hour
Quick Apply
11d
Content Creator & Meta Ads Specialist
NIRV CLUB —Remote
Pre Launch Marketing - Content creator/editor Social growth strategist Content Editor/Creator - Reels/Posts/Stories Edits Motion graphics Cinematic…
$250 a week
Quick Apply
13d

I want to receive the latest job alert for it support in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support jobs near remote

Ndis Support Coordinator jobs in Melbourne Vic

Technical Support Specialist jobs in Brisbane Qld

Support Worker No Experience jobs in Sunshine Coast Qld

Disability Support jobs in Wodonga Vic

Technical Support Specialist jobs in Berwick Vic

Technical Support Specialist jobs in Sydney Nsw

Disability Support Worker, Visa Sponsorship jobs in Greater Adelaide Sa

Technical Support Specialist jobs in Melbourne Northern Suburbs Vic

Technical Support jobs in Sydney Nsw

Support Worker jobs in Canberra Act

Support Worker jobs in Melbourne Western Suburbs Vic

Technical Support jobs in Narre Warren East Vic

It Support jobs in Brisbane Qld

Technical Support jobs in Australia, Remote

Senior Citizens jobs in Brisbane Qld

Senior Technical Support jobs in Sydney Nsw

Senior Technical Support jobs in Manuka Act

Senior Technical Support jobs in Forrestfield Wa

School Support jobs in Bendigo Vic

Support Worker jobs in Tasmania

Technical Support Engineer

AutoRABIT Holding Inc. -
Remote

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Qualifications

Azure
Computer Science
IntelliJ
Customer service
Salesforce
Engineering
Visual Studio
Git
Technical support
Education
Bachelor's degree
SVN
Jenkins
GitLab
Communication skills

Full Job Description

About the Role:
AutoRABIT is looking for a Technical Support Engineer to support AutoRABIT development processes and tools, who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills.

As a Support Engineer, you will contribute to AutoRABIT products adoption and success. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also troubleshoot, investigate and solve customer issues in a timely manner. In AutoRABIT, you will represent the customer voice in finding solutions with the assistance of our product, engineering and Customer Success teams

Responsibilities:

You will be the first contact point for new customer support requests.
Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way.
Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers.
Be creative, find solutions to improving the customer experience and the way we work.
Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted, and consistent with prior communications.
Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally

Adhere to AutoRABIT’s internal and customer contracted support SLAs
Excellent written and verbal US English communication skills.
Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support.
Responsible to adhere to set internal controls.

Desired Skills and Experience:

Excellent Customer service experience and communication skills
Attention to detail
Understanding and ability to learn technical concepts quickly
2-3 years previous Technical customer support experience
Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with.
Experience with system-wide deployments. Because sometimes an issue is not caused by the application itself, but by the network, the underlying server, the database, etc.
Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
Investigation skills to understand problems in their context and the ability to reproduce these scenarios.
Familiarity with working with logs is a plus

Education and Qualifications:

Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience
Any Salesforce certification is a plus
Must live in and be eligible to work in Australia

Work Timings: On-call/weekend rotations, and occasional meetings in early mornings or Evenings to collaborate with global teams, may be required to off-shift to cover other time zones

The annual salary for this role is $60,000 - $75,000 AUS depending on experience

THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview process.

zAAapngXOn

Quick Apply

Refine Your Search

it support jobs in remote

Technical Support Engineer

Customer Care Engineer (Technical Support Engineer)

Software Maintenance Engineer (Technical Support, OpenShift and OpenStack, Mandarin)

Senior Software Maintenance Engineer (Technical Support, Linux, Kubernetes, Mandarin)

Manager, Service Tech Support & Training APAC

Senior Systems Administrator

Discover related jobs

I want to receive the latest job alert for it support in remote

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected