Senior Customer Insights Analyst
This role can be based in Perth, Melbourne, Sydney or Brisbane
- Reporting to the new Strategic Insights and Customer Voice Manager
- Hybrid working model (2 days working from home & 3 days working in the office)
- Customer Experience (CX) – Growth team, delivering our Voice of the Customer program
At Compass Group, our people nourish the bodies and minds of thousands every day through food and support services that promote health and wellbeing. We create meaningful connections across Australia, with a footprint designed so our people, communities, and planet can thrive now and into the future.
We're seeking a Senior Customer Insights Analyst to play a key role in shaping how we understand and act on customer and employee feedback across Compass Group Australia.
This position sits within our Customer Experience (CX) – Growth team, supporting the delivery of our Voice of the Customer (VoC) program. You'll transform data into meaningful insights that drive operational performance, improve customer experience, and support client retention and growth across diverse sectors.
- Analyse customer and employee feedback (quantitative & qualitative) to identify trends, risks, and opportunities
- Own survey design, deployment and reporting within Qualtrics (or similar platforms)
- Translate complex data into clear, actionable insights and compelling storytelling
- Deliver dashboards, reports, and presentations to internal stakeholders (GMs, Managers, site teams)
- Present insights to clients, supporting experience improvement and commercial outcomes
- Contribute to cross-sector insights across healthcare, education, corporate, offshore & remote and more
- Support qualitative research initiatives (e.g. interviews, focus groups)
- Help drive a data-led culture and position Compass as a thought leader in customer experience
- 5+ years' experience in customer insights, market research, or data analytics
- Strong experience with quantitative and qualitative research methodologies
- Proficiency in Qualtrics or similar survey platforms
- Experience with data visualisation tools (Power BI, Tableau, or advanced Excel)
- Ability to translate data into clear, actionable business insights
- Confident communicator with strong stakeholder engagement and presentation skills
- High attention to detail and strong problem-solving capability
- Comfortable working across multiple sectors and fast-paced environments
Desirable:
- Experience with text analytics or sentiment analysis
- Exposure to hospitality, catering, or service-based industries
- Be part of a national CX function driving business growth
- Work across diverse industries and high-profile clients
- Influence decision-making through data and insight-led storytelling
- Support a business committed to innovation, client success and employee experience
If you're passionate about turning data into meaningful insights and influencing real business outcomes, we'd love to hear from you.
Why Compass Group
Be part of Australia's largest food and support services company. You'll work across iconic venues and leading workplaces, partnering with experts in culinary, technology and sustainability to deliver experiences people love. We offer scale, career pathways, and the autonomy to shape strategies that deliver meaningful, measurable growth.
The Benefits
Working with a large global company means you can be assured that we have an attractive benefits program! This includes comprehensive learning & development offerings, a variety of recognition programs and company discounts, an excellent salary benchmarking matrix and at this management level also includes an incentive bonus scheme! You can read all about these here: Why work at Compass
We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or [email protected]
