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Function Sales Coordinator

O’Brien Group Australia
Woolloongabba QLD

Apply Now

Job Details

Full-time
13 days ago

Qualifications

Customer service
Communication skills

Full Job Description

Venue: The Gabba

Engagement: Full-Time

Location: Woolloongabba, QLD

About the Role

Reporting to the Venue Manager/Corporate Operations Manager, the Function Sales Coordinator plays a key role in managing non-matchday sales at The Gabba Stadium. This position involves handling enquiries and bookings for functions, events, and corporate groups outside of game days, communicating booking requirements to the operations team, and supporting the successful delivery of these events.

In addition, the role coordinates the delivery of the Stadium’s Members Dining facility, ensuring guest experiences consistently exceed expectations. The role requires proficiency in Ungerboeck (USI), our corporate ordering and invoicing system.

About You

The ideal candidate will have relevant tertiary qualifications and/or extensive practical experience in a similar role, preferably within a large venue. Success in this role is measured by revenue growth, increased function numbers, and the delivery of unique and memorable events.

You will manage events from initial enquiry through to handover to the operations team or function supervisor, maintaining post-event contact with clients for feedback. The role demands resilience, determination, and a passion for outstanding customer service. Strong communication skills, relationship-building ability, problem-solving aptitude, and the capacity to manage competing priorities both independently and as part of a team are essential.

Key Responsibilities:

Administer and coordinate all sales and event activities, including proposals, planning, contracting, and invoicing, to maximise business potential and operational efficiency.
Apply creative and strategic thinking to establish and maintain meaningful relationships with clients.
Brief, coordinate, and instruct food and beverage staff prior to each function.
Build and maintain strong relationships with key clients and accounts.
Collaborate with the staffing department to secure appropriate function staff for each event.
Contribute to sales and marketing initiatives to grow the venue’s function business.
Coordinate and deliver the Members Dining Room and non-matchday functions end-to-end.
Develop and execute an annual Functions and Events Plan aligned with the Stadium’s sales and marketing objectives.
Ensure all functions meet contractual obligations and client expectations.
Introduce innovations and process improvements by researching trends in the events and functions industry.
Liaise with the Executive Chef and kitchen regarding food, dietary requirements, and service schedules.
Manage suppliers, handle client queries, and troubleshoot on the day to ensure flawless execution.
Monitor and report on sales performance against goals.
Oversee function operations to ensure all deadlines are met and events run smoothly, in line with O’Brien Group Australia policies and procedures.
Oversee production of all function documentation, ensuring timely completion.
Plan and coordinate staffing requirements and staff briefings for all functions.
Prepare seating plans, guest lists, and determine staffing, space, and equipment requirements.
Respond to incoming proposals, calls, and site visit requests, aiming to secure new business.
Understand and execute procedures for set-up and service across all areas of the stadium.

This is a role that provides excellent professional development and ongoing training with a growing organisation.

Sound interesting? !

About Us

O’Brien Group Australia is the largest privately owned hospitality, entertainment, and leisure company in Australia and New Zealand. For over 30 years, it has operated many of Australasia’s premier venues, establishing itself as a fully integrated leader in the industry. The group owns and manages major stadiums and arenas across both countries, along with a significant portfolio of boutique and heritage-listed hotels. In recent years, O’Brien Group Australia has expanded its operations to include full-scale venue management, ticketing, festivals, licensed clubs, hotels, live entertainment, media, and venture capital. With a workforce of over 6,500 employees and 16 million customers served annually, the company remains at the forefront of innovation, driving new ventures and shaping the future of the industry in Australasia.

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