In-Demand Guest experience Jobs in Port Douglas, Qld

Reservations Consultant | Sailaway
Journey Beyond —Port Douglas QLD
- Customer service
- Administrative experience
- Front desk
- Parental leave
- Employee assistance program
Quick Apply
5d
Guest Service Expert
Marriott International, Inc —Port Douglas QLD
- Part-time
- Cash handling
- Hotel experience
4d
Job Opportunties | Mossman Gorge Cultural Centre
Voyages Tourism Australia —Mossman Gorge QLD
- Communication skills
- Resort
- Employee discount
12d
Reddy Express Port Douglas - Customer Service Representative
OTR —Port Douglas QLD
- Weekend availability
- Customer service
Guest Service Agent
Accor Apartments & Realty —Port Douglas QLD
- $26.70 - $40.05 an hour
- Part-time
- Hospitality
- Customer service
- Front desk
Guest Experience Host
Travel + Leisure Co. —Port Douglas QLD
- Part-time
- Hotel experience
- Resort
- Health insurance
- Professional development assistance
Quick Apply
3d
Guest Service Agent/Night Audit
Accor Apartments & Realty —Port Douglas QLD
- Part-time
- Hospitality
- Customer service
- Front desk
Food & Beverage Attendant
Travel + Leisure Co. —Port Douglas QLD
- Part-time
- Serving
- POS
- Resort
Quick Apply
Guest Service Agent
Oaks Hotels —Port Douglas QLD
- $33.38 - $46.73 an hour
- Weekend availability
- Hospitality
- Hotel experience
- Resort
- Health insurance
- Parental leave
Quick Apply
IRD Attendant
Marriott International, Inc —Port Douglas QLD
- Part-time
- No experience needed
- Senior Secondary Certificate of Education
- Education
- Annual leave
- Employee assistance program
Barista - Feast
Marriott International, Inc —Port Douglas QLD
- Part-time
- No experience needed
- Senior Secondary Certificate of Education
- Education
- Annual leave
- Employee assistance program
Front Office Manager
Accor Apartments & Realty —Port Douglas QLD
- Weekend availability
- Hospitality
- Hotel experience
- Time management
2d
Room Attendant
Accor Apartments & Realty —Port Douglas QLD
- Weekend availability
- Hospitality
- Cleaning
9d
Food and Beverage Attendant
Accor Apartments & Realty —Port Douglas QLD
- Part-time
- Hospitality
- Customer service
- Restaurant
12d
Front Office Supervisor
Accor Apartments & Realty —Port Douglas QLD
- Weekend availability
- Hospitality
- Leadership
- Time management
Room Attendant
ACCOR —Port Douglas QLD
- $25.85 - $38.78 an hour
- Part-time
- Cleaning
1d
Deckhand | Sailaway Port Douglas
Journey Beyond —Port Douglas QLD
- Management
- First Aid Certification
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
5d
Night Auditor
Travel + Leisure Co. —Port Douglas QLD
- Weekend availability
- Hospitality
- Cleaning
- Cash handling
Quick Apply
Conference, Sales & Events Manager
Oaks Hotels —Port Douglas QLD
- Full-time
- Management
- Sales
- Microsoft Office
- Health insurance
- Parental leave
Quick Apply
Cafe Manager
Voyages Tourism Australia —Mossman Gorge QLD
- Full-time
- Hospitality
- Budgeting
- Leadership
8d

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Reservations Consultant | Sailaway

Journey Beyond -
Port Douglas QLD

Quick Apply

Job Details

Casual
5 days ago

Benefits

Parental leave
Employee assistance program
Employee discount

Qualifications

Customer service
Administrative experience
Front desk
Time management

Full Job Description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

At Sailaway, we’re passionate about sharing the beauty and wonder of the Great Barrier Reef. Our mission is to provide guests with an unforgettable experience through expert reef interpretation and sustainable sailing adventures.

Our team brings together passionate experts who deliver engaging and informative presentations, helping guests appreciate the fragile marine environment and the incredible life beneath the surface. Complementing this knowledge are skilled professionals who ensure safety and comfort while delivering the thrill of pure sailing aboard state-of-the-art catamarans.

Based in Port Douglas, we offer daily access to spectacular reef sites, including Mackay Coral Cay and the idyllic Low Isles. These locations feature vibrant coral gardens, giant clams, and abundant marine life, making them perfect for snorkellers.

We pride ourselves on exceptional customer service, sustainability, and creating memorable experiences for every guest.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About the Role

We are seeking a new Reservations Consultant to join the Sailaway Team on a casual basis. As a Reservations Consultant, you will play a pivotal role in ensuring that guests have a relaxed and professional experience while booking Sailaway tours. Your passion and understanding of Sailaway products play a vital role in delivering exceptional service and driving sales success. This position requires excellent guest service skills, a knack for organisation, and the ability to engage with guests in a friendly and professional manner.

Key Responsibilities include:

Provide exceptional guest service by addressing inquiries, while offering detailed information on Sailaway tours and services.
Manage all aspects of reservations, including responding to inquiries, processing bookings, and liaising with local booking agents and wholesalers.
Ensure the smooth operation of vessels by handling guest bookings, manifests, and ordering provisions as needed.
Promote and upsell Sailaway products and local tours, while managing retail stock and completing shop sales.
Maintain a clean and professional appearance, developing positive relationships with colleagues and guests while adhering to company policies.

About You

You are a dedicated and enthusiastic professional with a strong commitment to guest satisfaction. Your ability to engage confidently with a diverse range of guests ensures that their queries and needs are met with patience and care, even in high-pressure situations. You remain well-presented with a positive attitude, showcasing a strong work ethic and a willingness to learn and adapt.

To be successful in this role you will be / have:

Proven track record of meeting or exceeding guest satisfaction levels through exceptional service and advice.
Strong organisational and time management skills, allowing you to carry out bookings accurately and efficiently in line with company policies and procedures.
Excellent attention to detail, ensuring that vessel provisions are ordered accurately and on time while maintaining up-to-date product knowledge.
Initiative and flexibility to adjust to guest requirements while demonstrating responsibility in your role.
Ability to work independently or collaboratively within a team to achieve results and keep vessels fully booked whenever possible.

Requirements

Previous reception and/ or customer service experience
Previous experience within the tourism industry advantageous

Experience in administration and reservations
National Police Clearance

Benefits

Generous discounts on Journey Beyond travel and experiences
Study Assistance Policy
Employee Referral Policy
Parental Leave program
Purchased Leave policy
Private Health discounts
Employee Assistance Program
Discounts on Journey Beyond merchandise

Quick Apply

Refine Your Search

guest experience jobs in port douglas, qld

Reservations Consultant | Sailaway

Guest Service Expert

Job Opportunties | Mossman Gorge Cultural Centre

Reddy Express Port Douglas - Customer Service Representative

Guest Service Agent

Guest Experience Host

Guest Service Agent/Night Audit

Food & Beverage Attendant

Guest Service Agent

IRD Attendant

Barista - Feast

Front Office Manager

Room Attendant

Food and Beverage Attendant

Front Office Supervisor

Room Attendant

Deckhand | Sailaway Port Douglas

Night Auditor

Conference, Sales & Events Manager

Cafe Manager

I want to receive the latest job alert for guest experience in port douglas, qld

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