Umbrella Multicultural Community Care Services Inc.
Ascot | Full-time | SCHADS Level 4 ($88,099–$94,791 + super)
Join a purpose-driven, multicultural aged care organisation supporting CaLD and LGBTIQA+ seniors to live independently with dignity.
We’re seeking an experienced Case Management & Dementia Coordinator to join our Home Support team, supporting staff working with clients with dementia and delivering person-centred care in line with the current and emerging aged care reforms.
Experience working with cultural and linguistically diverse communities is highly regarded, and the ability to speak one or more Slavic languages is advantageous.
What You’ll Do
- Participating in the development and evaluation of program and office operations, including setting priorities and service benchmarks.
- Managing the allocation of staff, workspace, and office resources.
- Delegating tasks and overseeing staff performance to ensure efficiency and quality of care for clients.
- Assign work to and monitoring work performance of staff regarding dementia care.
- Maintaining accurate office records and approving financial documentation as required.
- Collaborating with staff to coordinate office activities and resolve operational issues.
- Overseeing the upkeep of office equipment and inventory of supplies.
- Ensuring adherence to workplace health and safety standards and ensure all incidents, hazards, and near misses are reported and documented in accordance with organisational policy.
- Actively supporting risk management processes by identifying operational risks and discussing / suggesting strategies to mitigate them.
- Making sure all work aligns with applicable laws, regulations, and internal policies.
- Liaising with HR in areas such as recruitment, staff development, payroll, performance reviews, and training.
- Actively participate in reviews, and quality improvement initiatives relevant to Home Care services.
- Liaise with office members to coordinate the program business and to facilitate resolution of problems.
- Ensure office equipment and supplies are maintained for the different programs and office requirements.
- Manage the use and maintenance of digital record-keeping systems, ensuring data security and confidentiality in accordance with relevant privacy legislation.
- Participate in reviewing office policies, procedures, and workflows to improve efficiency and consistency across programs.
- Actively monitoring budgets and expenditure in collaboration with finance staff to ensure cost effective use of resources.
- Actively participate in sustainability practices in office operations, including waste reduction, energy efficiency, and environmentally friendly procurement.
- Develop, review, update and manage each social support group client’s individual care plans according to the Aged Care standards, at least annually or sooner if required depending on the individual needs of the client.
- Liaise with clients and/or client representatives to identify individual client goals, identity and needs and develop a client support plan using Consumer Directed Care principle.
- Conduct regular updates in clients’ Care Plan with the clients’ consultation focusing on clients’ needs.
- Ensure that staff maintain data and information in relevant Umbrella Inc. systems and databases for reporting and management requirements in a timely manner.
- Support and assist with the preparation, management, and monitoring of clients’ budgets in relation to care provision as required.
What You’ll Bring
- A Diploma of Community Services (Case Management), and a minimum of 3 years’ equivalent experience in the aged care sector
- Demonstrated experience supporting individuals living with dementia
- Demonstrated staff support or supervisory experience
- Experience delivering home support services in line with the Strengthened Aged Care Quality Standards
- Knowledge of Consumer Directed Care and supporting client involvement in decision-making
- Demonstrated experience in client assessment, reassessment and care planning
- Strong organisational and time management skills
- Well-developed written and verbal communication skills
- Strong interpersonal and relationship-building skills
- Demonstrated ethical standards and professional conduct
- Knowledge of workplace health and safety requirements
- Current driver’s licence
Desirable: Formal qualifications in business administration and/or experience in working with CaLD/LGBTIQA+ communities
Why Work With Us
- Salary packaging up to $15,990 + meal & entertainment benefits
- Professional development opportunities
- Flexible work options
- Supportive, inclusive culture
- Employee Assistant Program
- Free onsite parking
- Company car for work use
How to Apply:
Submit your CV and a short cover letter addressing the essential criteria via our website: https://umbrellacommunitycare.com.au/about-us/career-opportunities, or click Quick Apply.
For a confidential conversation, contact David Keefe Home Support Services Manager on 0435 892 339.
Applications close: 5:00 pm AWST, Wednesday 5 June 2026.
Umbrella is an inclusive workplace, and we welcome applications from people of all backgrounds. We are committed to cultural safety and inclusion. We acknowledge the Whadjuk Noongar people as the Traditional Owners of the lands on which we work and we welcome applications from Aboriginal and Torres Strait Islander peoples.
Pay: $88,099.00 – $94,791.00 per year
Benefits:
- Salary packaging
- Work from home
Application Question(s):
- Do you have experience supporting with individuals with dementia?
- Do you have a Diploma of Community Services (Case Management)
- Do you have full working rights in Australia?
- Do you have knowledge of Consumer Directed Care and delivering home support services in line with the Strengthened Aged Care Quality Standards?
Experience:
- Aged care: 3 years (Preferred)
Language:
- any Slavic Languages (Preferred)
Licence/Certification:
- Full Driver Licence (Preferred)
Work Location: In person
