In-Demand senior customer service Jobs in perth, wa

Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence
Amazon Web Services Australia Pty Ltd —Perth WA
- Full-time
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- PMP
- Research
Senior Car Wash Manager
Sparkletown Operations Pty Ltd —Wanneroo WA
- $85,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Paid training
Quick Apply
7d
Senior Customer Service Specialist
Great Southern Bank —Perth WA
- Sales
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FIFO Casual Site Administrators
Compass Group Australia —Perth WA
- $452 a day
- Urgently hiring
- Hospitality
- Customer service
- Microsoft Office
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Senior Customer Experience Specialist
Western Power —Perth WA
- Part-time
- Marketing
- Communication skills
- Parental leave
- Gym membership
Senior Ocean Freight Specialist - Perth Station
DHL —Perth WA
3d
WorkSafe Senior Inspector/Investigator
Local Government, Industry Reg and Safety, Dept of —Cannington WA
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Area Manager
Officeworks —Perth WA
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Skechers Flagship Management Opportunities - Perth
Skechers —Perth WA
- Full-time
Quick Apply
Investigations Officer/Senior Investigations Officer
Department of Treasury and Finance —Perth WA
- $99,134 - $118,961 a year
- Full-time
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- Research
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- Health insurance
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1d
Supply Controller
Health Support Services —Perth WA
- $90,666 - $96,409 a year
- Full-time
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2d
Senior Assessment Officer
Department of Education —East Perth WA
- $120,457 - $132,753 a year
- Full-time
- Remote
- Analysis skills
- Organisational skills
- Communication skills
- Parental leave
4h
Senior Personnel/Payroll Officer
Western Australia Police Force —Perth WA
- $86,439 - $92,795 a year
- Full-time
- Leadership
10d
Corporate Services Manager
Environmental Water Solutions Pty Ltd —Osborne Park WA
- $80,000 - $85,000 a year
- Full-time
- Google Suite
- Management
- Team management
Quick Apply
13d
Senior Injury Prevention Consultant
Local Government, Industry Reg and Safety, Dept of —Perth WA
- $120,457 - $132,753 a year
- Full-time
- No degree
- Employee assistance program
7d
Reception - Recruitment
Monadelphous —Perth WA
- Customer service
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Procurement Partner
Local Government, Industry Reg and Safety, Dept of —Perth WA
- $105,167 - $114,938 a year
- Full-time
- Analysis skills
- Communication skills
7d
Senior T&D Operations Manager
Toll Group —Welshpool WA
- Full-time
- Management
- Leadership
- Communication skills
8d
Case Manager and Senior Recoveries Officer
Department of Justice —Perth WA
- $86,439 - $92,795 a year
- Full-time
- Case management
- Gym membership
6d
Team Leader Statewide Renewals
Water Corporation —Leederville WA
- $155,000 a year
- In-person
- Leadership
- Annual leave
- Work from home
13d

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senior customer service jobs near perth, wa

Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence

Amazon Web Services Australia Pty Ltd -
Perth WA

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Job Details

Full-time

Qualifications

Management
PMP
Research
AWS
Certified Scrum Master
PMI Certification
AI

Full Job Description

DESCRIPTION

AWS is seeking a Senior Customer Success Specialist - Gen AI to transform how organizations plan, execute, and operate their businesses through adoption of Amazon Quick and AWS's generative AI platform. This is a senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence, requiring a combination of executive-level strategic vision and practical credibility to help customers fundamentally reimagine their business processes using AI.
Amazon Quick is AWS's enterprise AI platform that enables organizations to transform how work gets done, from knowledge management and research to decision-making and operational workflows. This role focuses on helping customers move beyond AI experimentation to systematic business process reinvention at enterprise scale.
You will define the methodologies, frameworks, and repeatable models that shape how AWS and its customers approach AI-powered business planning, execution, and operation transformation. Your work will directly influence product roadmaps, partner ecosystems, and go-to-market strategies, creating lasting organizational and market impact across hundreds of enterprises globally.

Key job responsibilities
Strategic Customer Transformation

Design and lead comprehensive “business execution” transformation strategies for enterprise customers adopting Amazon Quick and AWS Gen AI services, addressing process redesign, organizational capabilities, change management, and value realization through integrated frameworks and executive alignment.

Offering Development & Scaling

Build repeatable transformation methodologies, maturity models, and assessment frameworks that enable AWS and partners to guide customers from AI experimentation to systematic business process reinvention at scale.
Synthesize learnings from customer engagements into documented playbooks, best practices, and success patterns that inform AWS product roadmap and GTM strategy.

Partner Ecosystem Enablement

Co-develop transformation offerings with strategic consulting partners (GSIs, SIs, boutique AI consultancies) and support the partner-led organization as they create enablement programs, including training, certification, and delivery toolkits, that scale high-quality customer success delivery through the partner ecosystem.

Customer Success Management

Monitor customer transformation health and proactively address adoption barriers while driving measurable business value realization (productivity gains, cost reduction, decision quality improvement) through structured success planning and executive business reviews.

Thought Leadership & Innovation

Develop leading point-of-view content, maturity models, and best practices for AI-powered business execution transformation that establish AWS intellectual leadership
Influence Amazon Quick product roadmap through synthesized customer insights and represent AWS as a recognized expert at industry forums and executive events.

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

BASIC QUALIFICATIONS

7+ years of experience in senior customer-facing roles including customer success management, strategic consulting, or business transformation advisory, with direct accountability for enterprise customer outcomes
10+ years leading complex, large-scale business transformation or organizational change programs with significant technology enablement components in enterprise contexts
Deep expertise in enterprise business execution and process transformation, with direct experience advising organizations through significant operational reinvention initiatives (not just technology implementations)
L300+ understanding of Amazon Quick capabilities (AI-powered search, research agents, custom agents, workflows, knowledge management) and the AWS Gen AI platform (Amazon Bedrock, SageMaker, foundational models, RAG architectures) with ability to articulate technical capabilities in business value terms to executive audiences
Demonstrated experience leading enterprise change management initiatives involving AI/automation adoption, including organizational capability building and adoption measurement

PREFERRED QUALIFICATIONS

Proven track record developing and scaling customer success programs or transformation methodologies, including creating original frameworks adopted broadly by large teams or partner organizations
5+ years of direct experience in business operations transformation, process optimization, or enterprise productivity initiatives at scale, with measurable outcomes achieved
Strong executive presence with demonstrated ability to influence C-suite and VP-level stakeholders on business strategy and operational transformation (not just technology decisions)
Deep understanding of AI/ML capabilities for business operations including knowledge management, research and analysis, decision support, workflow automation, and agentic AI for autonomous task execution
Demonstrated ability to synthesize complex customer insights into actionable strategic frameworks with broad applicability across industries
Hands-on experience with Amazon Quick, AWS AI/ML services (Bedrock, SageMaker), or comparable enterprise AI platforms in customer-facing delivery contexts
Understanding of enterprise data architectures, governance frameworks, and integration patterns required for AI-powered business operations
PMP, SCRUM, Agile, or SAFe certification with demonstrated track record driving measurable business outcomes (productivity improvement, cost reduction, decision quality) in enterprise transformation initiatives
Experience designing large-scale organizational change management programs including communication, training, and adoption measurement systems
Experience building partner ecosystems and enablement programs, including co-developing transformation methodologies with strategic consulting partners
Published thought leadership in business transformation, AI adoption, or enterprise productivity, with track record influencing product roadmaps through customer insight synthesis

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

senior customer service jobs in perth, wa

Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence

Senior Car Wash Manager

Senior Customer Service Specialist

FIFO Casual Site Administrators

Senior Customer Experience Specialist

Senior Ocean Freight Specialist - Perth Station

WorkSafe Senior Inspector/Investigator

Area Manager

Skechers Flagship Management Opportunities - Perth

Investigations Officer/Senior Investigations Officer

Supply Controller

Senior Assessment Officer

Senior Personnel/Payroll Officer

Corporate Services Manager

Senior Injury Prevention Consultant

Reception - Recruitment

Procurement Partner

Senior T&D Operations Manager

Case Manager and Senior Recoveries Officer

Team Leader Statewide Renewals

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