Please note that an amendment to the closing date of this advertisement has been made as of 10:30am (WST) Thursday, 4 June 2026
This is a permanent full-time position commencing ASAP
Delivery of Information Communication and Technology (ICT) services provides support for the Department’s educational outcomes by developing initiatives and technical support strategies to ensure over 800 Western Australian public schools and other worksites can be individual, distinctive and responsive to their local communities while still benefiting from being part of a system.
The ICT Operations and Customer Service Directorate is part of the ICT Division and is the primary entry point to ICT for any responses to operational issues requests or problems customers of ICT may have. As the highest frequency contact point for customers in many respects it is the “face of ICT”.
The Role
The Client Support Officer provides operational support for the Notebooks for Teachers Program (the Program), including handling of enrolments and withdrawals for participating teachers, physical handling of notebooks (e.g. cleaning, storage, stock control and packaging) and coordinating the distribution, dispatching and return of notebooks and accessories. They monitor Program operations to ensure processes and procedures are timely, effective and compliant with legislation and Departmental policy.
The position may be tasked to undertake basic research to identify emerging trends and issues and otherwise contribute to the development and improvement of Program initiatives. Additionally, it will be your responsibility to maintain and monitor databases, reconcile records and analyse data information to meet reporting obligations.
Professional Benefits
We are conveniently located in East Perth and our employees enjoy a range of benefits which include:
- 12% employer contributed superannuation.
- Generous leave entitlements including annual, personal, long service and parental leave
- Professional development opportunities and study leave/assistance
- Access to salary packaging (in accordance with relevant industrial instruments)
- Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.
Want to know more?
Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).
For more information about this opportunity, please contact Martyn Griffiths, Co-ordinator Notebooks for Teachers on (08) 9264 5636 or by emailing [email protected]
We are committed to building the leadership capability of our people (Building Leadership Impact).
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.
Eligibility
To work with us, you must:
- be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
- consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.
More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).
Application Instructions
Apply online in two easy steps:
Step 1: Select Apply for Job
Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.
Step 2: Attach your documents
Your application should include:
- A CV of up to four (4) pages outlining your employment history and professional learning summary relevant to this position
- A three to four (3-4) page statement addressing the following selection criteria as outlined in the attached JDF:
- Demonstrated sound oral and written communication and interpersonal skills, including telephone communication skills, ability to liaise with individuals at all levels and provide service to clients.
- Demonstrated experience working collaboratively within a team environment.
- Demonstrated sound data management skills, including experience in using databases, spreadsheets and human resource information systems and in analysing, interpreting and reporting on data.
- Demonstrated initiative, sound organisational and problem solving skills with the ability to think creatively and identify appropriate solutions.
It is recommended you have your attachments ready before selecting Apply for Job.
Your application must be received before the closing date and time. Late applications will not be accepted.
For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.
Advertised Vacancy Number: DOE1027193
Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.
The Department applies a four (4) day breach period to this selection process.
Applications close: 4.30pm (AWST) on Wednesday, 17 June 2026
