Company Description
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.
Job Description
Oaks Lake Crackenback Resort is excited to expand our Food & Beverage department and Housekeeping with multiple casual dual role opportunities now available.
We’re looking for a dedicated and detail-oriented individuals who take pride in their work and are committed to providing an exceptional guest experience. If you’re energetic, have a keen eye for detail, and thrive in a team-oriented environment, we’d love to have you on board!
This dual role combines responsibilities across both Food & Beverage service and Guest Room Cleaning. You will play a vital part in delivering an exceptional guest experience by providing attentive service in our food and beverage areas, while also maintaining high standards of cleanliness and presentation in guest rooms.
Key Responsibilities Include:
Food & Beverage Service
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Taking Guest Orders: Accurately and attentively recording orders to accommodate guest preferences.
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Menu Expertise and Recommendations Confidently recommending food and beverage options
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Serving Food & Beverages: Providing professional and efficient service, while ensuring guest satisfaction.
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Delivering Exceptional Customer Service: Engaging warmly with guests, promptly addressing their needs, and striving to exceed their expectations.
Guest Room Cleaning
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Thoroughly clean guest rooms, including making beds, vacuuming, and cleaning bathrooms to ensure a pristine environment.
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Complete daily cleaning tasks efficiently within the allocated hours.
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Collaborate with team members to meet cleaning targets and operational goals.
Shift Details (subject to change):
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Rotating roster across Monday to Sunday
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Shifts starting between 8:00 am and 9.00am
Hourly Rates (excluding superannuation):
Monday - Friday: $33.85 per hour
Saturday: $40.62 per hour
Sunday: $47.39 per hour
Qualifications
Successful candidates will have:
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Prior experience in housekeeping or cleaning roles will be highly regarded.
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Strong attention to detail and a commitment to maintaining high cleanliness standards.
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Basic understanding of safe handling and usage of cleaning chemicals and equipment (training will be provided).
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Good physical fitness and stamina, with the ability to perform repetitive tasks such as bending, lifting, and standing for extended periods.
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Professional and clear communication skills to interact with guests, team members, and contractors.
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Strong time management skills and ability to prioritise tasks efficiently.
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A positive and proactive attitude with a strong work ethic.
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Availability to work flexible hours, including weekends and public holidays
Additional Information
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
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Career Growth: Learning and development programs to boost your career.
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Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
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Global Perks: International accommodation discounts across our hotel brands.
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Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
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Experiences: Discounted entertainment and activities.
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Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
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Wellness Boost: EAP and tailored wellness support
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
