In-Demand academic success & program support Jobs in penrith nsw

Academic Success & Program Support Officer
Western Sydney University —Penrith NSW
- $84,096 - $95,103 a year
- Full-time
- Customer service
- University
- Organisational skills
- Employee assistance program
- Employee discount
3d
Assistive Technology Advisor
Western Sydney University —Penrith NSW
- $97,693 - $104,713 a year
- Full-time
- University
- Communication skills
- Employee assistance program
2d
Learning Partnerships Librarian
Western Sydney University —Penrith NSW
- $107,053 - $115,469 a year
- Full-time
- Communication skills
- Teaching
- Employee assistance program
2d
Technical Coordinator, Sustainability & Environmental Science
Western Sydney University —Richmond NSW
- $118,969 - $132,069 a year
- Full-time
- Research
- University
- No degree
- Employee assistance program
7d
Director, Education Quality, Standards and Integrity
Western Sydney University —Penrith NSW
- Contract
- Hybrid work
- No degree
- Employee assistance program
Quick Apply
9d
Secondary Learning Support Teacher
Australian Christian College —Marsden Park NSW
- Full-time
- Bachelor's degree
- Restaurant experience
- Employee assistance program
Quick Apply
9d
Primary & Secondary Tutor
Gem Kids Academy —Marsden Park NSW
- $35 - $50 an hour
- In-person
- Communication skills
- Teaching
Quick Apply
3d
Assistant Centre Manager (ECT Qualified) - Seven Hills
Young Academics —Seven Hills NSW
- Full-time
- CPR Certification
- Education
- First Aid Certification
Quick Apply
Assistant Centre Manager
Young Academics —Kellyville NSW
- Full-time
- CPR Certification
- Education
- Bachelor's degree
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1d

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Assistive Technology Advisor
Western Sydney University —Penrith NSW
Demonstrated experience supporting assistive technology in a higher education, disability support, or similar context.
$97,693 - $104,713 a year
2d

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academic success & program support jobs near penrith nsw

Academic Success & Program Support Officer

Western Sydney University -
Penrith NSW

Apply Now

Job Details

Full-time
$84,096 - $95,103 a year
3 days ago

Benefits

Employee assistance program
Employee discount
Childcare assistance
Salary packaging
On-site parking

Qualifications

Customer service
Organisational skills
ServiceNow
Communication skills

Full Job Description

Fulltime, Ongoing position at HEW Level 5
Penrith campus with flexible working arrangements and potential future opportunities across other campuses
Base Salary: $84,096 – $95,103 per annum, plus 17% Super and Leave Loading

Deliver high-quality academic and program support that helps students thrive across their learning journey.

The Opportunity
The Academic Success and Program Support Officer plays a crucial role in supporting students throughout their academic journey at Western. You will provide consistent, accurate, and accessible information while helping students navigate key touchpoints such as enrolment, study planning, special consideration, and program variations. Sitting within the Academic Success and Program Support team, this role contributes directly to student retention, progression, and achievement.

As the primary point of contact for program-related enquiries, you will deliver frontline academic advice, develop routine and tailored study plans, resolve administrative queries, and ensure students feel supported and informed. You will also work closely with Faculties to align operational processes, contribute to Orientation and transition activities, and triage enquiries using systems including SMS, ServiceNow and contact centre platforms. For students with ARAP needs, you may assist with mid-session exam coordination and logistical arrangements to ensure equitable support.

Through proactive engagement and strong relationship management, you will connect students with wider university services, maintain accurate records and workflows, and uphold policy compliance. This role offers the opportunity to work collaboratively across academic and professional teams to support a vibrant, inclusive student experience.

What Success Looks Like

Deliver timely, accurate and high-quality frontline academic and administrative advice across the student lifecycle.
Support progression and retention through well-developed study plans and proactive case management.
Maintain compliant, up-to-date student records and effectively manage workflows.
Contribute to transition programs, exam coordination and key engagement activities.
Collaborate effectively with Faculties, Student Success teams and other stakeholders.

About You

Experience in student-facing support roles and/or a relevant degree.
Sound understanding of academic policies, program structures, and student lifecycle processes.
Strong communication, customer service and organisational skills in high-volume settings.
Ability to collaborate across teams and manage diverse stakeholder needs.
Familiarity with WSU systems, academic offerings, and equity-focused support practices.

Benefits
We invest in the people who make our mission possible. Beyond a rewarding career, we offer a suite of benefits designed to support your physical, financial, and family wellbeing:

Fitness Passport: Access hundreds of gyms and pools across the state.
Onsite Childcare: Convenient facilities with exclusive staff discounts and salary packaging options.
Financial Benefits: Salary sacrifice options for onsite parking and novated motor vehicle leasing,
Holistic Support: Free Employee Assistance Program (EAP) along with discounted retail and private health cover.

Application Details

Position Enquiries: Direct to Kylie Hoson, Manager, Academic Success and Program Support via [email protected]. Please include the job reference code REF1401J in your email.
Closing Date: 11:59pm, Friday 12th June 2026
Working Rights: You must provide evidence of your working rights in Australia at time of application.
How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered.

Belonging at Western
We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For reasonable adjustments during the application process, please contact [email protected].

About Western
This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.

Apply Now

Refine Your Search

academic success & program support jobs in penrith nsw

Academic Success & Program Support Officer

Assistive Technology Advisor

Learning Partnerships Librarian

Technical Coordinator, Sustainability & Environmental Science

Director, Education Quality, Standards and Integrity

Secondary Learning Support Teacher

Primary & Secondary Tutor

Assistant Centre Manager (ECT Qualified) - Seven Hills

Assistant Centre Manager

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