In-Demand It Jobs in Pasadena Sa

IT Support Officer
Northline —Greater Adelaide SA
- $76,515 - $86,515 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
IT Operations & Support Officer
TeamViewer Pty Ltd —Adelaide SA
- $60,000 - $80,000 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- In-person
- Work from home
Quick Apply
Desktop Support Officer
Axiom Technologies —Greater Adelaide SA
- Part-time
- Remote
- Microsoft Outlook
- Management
- Customer service
Casual Professional Register - Technical Support / Research
Flinders University —Bedford Park SA
- Part-time
Service Desk Officer
Uniting Communities —Adelaide SA
- Full-time
- Communication skills
- Parental leave
IT Network Engineer
ASC Pty Ltd —Osborne SA
- Full-time
- Bachelor's degree
- Construction
- Communication skills
- Parental leave
6d
IT Systems Administrator | Journey Beyond
Journey Beyond —Adelaide SA
- Full-time
- Resort
- Parental leave
- Employee assistance program
Quick Apply
6d
IT Engineer (1-year Contract)
Cadence Design Systems —Greater Adelaide SA
- Full-time
- Computer Science
- Bachelor's degree
- Communication skills
Onsite Technical Support
EML —Greater Adelaide SA
- Full-time
- Customer service
- In-person
- Communication skills
- Work from home
- Parental leave
11d
Technical Support Officer
ASC Pty Ltd —Osborne SA
- Full-time
- Customer service
- Microsoft Office
- Construction
- Parental leave
Senior IT Analyst
Commercial Motor Vehicles Pty Ltd. —Wayville SA
- Full-time
- Microsoft Access
- Communication skills
- Health insurance
Advanced Technical Support Engineer, Home Solutions
Schneider Electric —Greater Adelaide SA
- Full-time
- Customer service
- Data analysis skills
- Computer skills
- Opportunities for advancement
System Administrator - Wayville
Baptistcare SA —Greater Adelaide SA
- $100,776 - $105,349 a year
- Full-time
- Azure
- Computer Science
- AWS
- Health insurance
- Employee assistance program
Quick Apply
Cloud & Network Support Engineer
City of Adelaide —Adelaide SA
- $94,283 a year
- Full-time
- Azure
- Microsoft Office
- AWS
6d
Network Engineer I
PlayStation Global —Greater Adelaide SA
- Weekend availability
- Scripting
Service Desk Manager
First Focus —Adelaide SA
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Senior Project Manager (IT Infrastructure/Hardware)
Datacom —Adelaide SA
- Full-time
- PMP
- Bachelor's degree
- Organisational skills
Quick Apply
Senior Network Engineer
Tata Consultancy Services —Greater Adelaide SA
- Customer service
- Administrative experience
Senior Linux System Administrator - Support Engineer (with High Performance Computing Focus)
Hewlett Packard Enterprise —Adelaide SA
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Senior System Administrator
Leader Computers —Adelaide SA
- Computer Science
- SQL
- Bachelor's degree

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IT Support Officer

Northline -
Greater Adelaide SA

Apply Now

Job Details

Permanent | Full-time
$76,515 - $86,515 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
IT support
Organisational skills
Communication skills
Time management

Full Job Description

One Northline

Our people are more than our best asset. With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success and everyone at Northline has a voice. Through coaching and development, we not only develop individual skills but also enhance Northline’s culture and expertise.

All of our employees are trained in the most efficient and effective methods of secure handling, from container loads to fragile product to doorstep deliveries.

IT Support Officer

Job no: 495320
Work type: Permanent Full Time
Location: SA - Adelaide
Categories: Help Desk & IT Support

About the role

As our next IT Support Officer, you will play a key role in ensuring Northline employees have reliable access to core technology systems, enabling them to work safely, efficiently and with minimal disruption to operations.

In this office-based role, you will deliver first-level technical support through the IT Service Desk, managing day-to-day incidents and service requests, user access administration, and standard device configuration. You will help maintain stable, secure and well-documented IT environments across the business.

Working closely with the ICT Infrastructure and Security Manager, vendors and internal stakeholders, you will communicate clearly, set expectations and contribute to the continuous improvement of IT service delivery across Northline.

This role is offering a salary between $76,515 to $86,515 plus superanuation.

Key Responsibilities

Deliver first-level technical support for incidents and service requests via the IT Service Desk, ensuring timely logging, prioritisation and resolution in line with agreed procedures and service standards.

Provide professional, helpful support to end users via phone, email and self-service portals, offering clear guidance to restore system access and functionality.

Manage user accounts and access in Active Directory and related systems, including user creation, modification, disabling and access changes in accordance with approved requests and security controls.

Maintain endpoint devices such as desktops, laptops, mobile devices and peripherals, coordinating standard installation, configuration, updates and replacements.

Support core business applications, including Microsoft 365 and key line-of-business systems, documenting issues and escalating to senior team members or vendors when required.

Perform daily system checks and monitoring activities, documenting outcomes, identifying variances and escalating issues that may impact services or users.

Coordinate IT equipment repairs, replacements and warranty services with external providers and internal stakeholders to minimise business disruption.

Document procedures, work instructions, standard device builds and knowledge base articles to support consistent incident resolution and user self-service.

Assist with planned changes, upgrades and small IT projects by preparing equipment, updating system records and supporting basic testing activities.

Support IT asset management by maintaining accurate hardware, software and licence records throughout the asset lifecycle.

Comply with Northline IT, cyber security, privacy and acceptable use policies, reporting any suspected security incidents promptly.

Participate in after-hours incident response and critical maintenance activities as required to ensure continuity of key IT services.

Contribute to continuous improvement by identifying recurring issues and recommending improvements to systems, processes or tools.

Communicate regularly with internal customers, providing clear updates on ticket progress and explaining technical issues in simple, non-technical terms.

About you

To succeed in this role, you will have a strong interest in information technology, a customer-focused mindset and the ability to support users with professionalism, patience and clarity.

You thrive in a fast-paced support environment, can manage competing priorities effectively and enjoy solving problems while following established procedures and best practices.

You are a collaborative team player with a strong work ethic, attention to detail and a willingness to continuously learn and adapt to new technologies.

You will also be able to demonstrate your:

Experience in an IT support, service desk or customer service environment (or transferrable experience).

Foundational knowledge of Microsoft Windows operating systems, Microsoft 365 and standard desktop hardware.

Strong communication and listening skills, with the ability to explain technical issues to non-technical users.

Excellent time management and organisational skills.

High attention to detail and accurate record keeping.

Professional attitude with a positive, solutions-focused approach.

Ability to follow procedures and work instructions consistently.

Commitment to teamwork, collaboration and continuous improvement.

Proficiency in Microsoft Office applications (Word, Excel and Outlook).

Advertised: 11 May 2026 Cen. Australia Standard Time
Applications close:

Apply Now

Refine Your Search

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One Northline

IT Support Officer

About the role

Key Responsibilities

About you

You will also be able to demonstrate your:

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