In-Demand It desktop support technician Jobs in Parramatta, Nsw

ICT Support Technicians nec
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Azure
- Management
- Software troubleshooting
- Work from home
Quick Apply
11d
IT Desktop Support Technician
Live Nation —Sydney NSW
- Full-time
- Microsoft Office
- AI
4d
Onsite Desktop Support Technician
FUJIFILM —Sydney NSW
- Full-time
- In-person
- Employee discount
- Life insurance
Support Technician – First Focus Careers
FIRST FOCUS —Sydney NSW
- From $5,400 a month
- Full-time
- Azure
- In-person
- Communication skills
- Health insurance
- Life insurance
Quick Apply
IT Technician Traineeship
Techist —Girraween NSW
- From $800 a week
- Full-time
- Customer service
- Microsoft Office
- In-person
Quick Apply
8d
IT Operations Technician
Lifebyte Systems —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
IT Operations Technician
TMGM —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
Desktop Support Engineer L1
Total IT Global —Barangaroo NSW
- $200 - $230 a day
- Full-time
- Microsoft Office
- In-person
- Communication skills
Quick Apply
8d
Field Services Engineer
DXC Technology —Macquarie Park NSW
- Full-time
- Software troubleshooting
- Bachelor's degree
- In-person
Field Service Technician
ASI Solutions —Botany NSW
- Temporary
- Customer service
- Communication skills
- Parental leave
Quick Apply
IT & Events Support
NowCrowd Activation Agency —Sydney NSW
- Weekend availability
- Microsoft Word
- Communication skills
- Analytics

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ICT Support Technicians nec
AI Talent —Sydney NSW
Certificate III or IV in Information Technology, or a relevant tertiary qualification in ICT, Computer Science, or a related discipline.
$70,000 - $120,000 a year
Quick Apply
11d
IT Desktop Support Technician
Live Nation —Sydney NSW
Access to concerts, events, and other entertainment perks. Project contribution: Roll up your sleeves on a range of IT projects being delivered across the APAC…
4d

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ICT Support Technicians nec

AI Talent
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
$70,000 - $120,000 a year
11 days ago

Benefits

Visa sponsorship
Work from home

Qualifications

Jira
ITIL Foundation
Website maintenance
TCP
ITIL Certification
Azure
Management
Software troubleshooting
Equipment repair
Certificate IV
Content management systems
LAN
Certificate III
Technical support
DHCP
Analysis skills
CompTIA Network+
WAN
DNS
ServiceNow
Cybersecurity
Communication skills
CompTIA A+
Help desk
Information Technology

Full Job Description

## ICT Support Technician

## Position Overview

We are looking for a motivated and technically proficient ICT Support Technician to join our team and provide reliable support across our computer infrastructure, software systems, and web technologies. In this role, you will be responsible for diagnosing and resolving technical issues, maintaining hardware and software environments, and ensuring end users receive timely and effective assistance. The ideal candidate is a proactive problem-solver with strong communication skills and a genuine passion for technology. This position suits someone who thrives in a fast-paced environment and is committed to delivering high-quality technical support.

## Key Responsibilities

- Assess software and hardware requirements to identify appropriate technical solutions and resolve user-reported problems effectively.
- Respond promptly to enquiries from staff regarding software and hardware issues, providing clear guidance and practical resolutions in a professional manner.
- Install, configure, and maintain approved software applications, ensuring systems remain up to date, secure, and aligned with organisational standards.
- Adapt and modify existing programs and system configurations to better meet the evolving needs of end users and business operations.
- Implement, configure, and monitor computer networks, supporting both wired and wireless infrastructure to maintain consistent connectivity across the organisation.
- Design, update, and maintain organisational websites, ensuring content accuracy, functionality, and a positive user experience.
- Repair and replace peripheral equipment such as printers, terminals, monitors, and modems, maintaining accurate records of assets and service activity.
- Provide first- and second-level technical support to end users, either in person, remotely, or via a helpdesk or call centre environment, logging all incidents and resolutions through the appropriate ticketing system.
- Promote the efficient and effective use of applications and equipment across teams, offering training and guidance where required.
- Collaborate with internal stakeholders and external vendors to escalate and resolve complex technical issues in a timely manner.
- Conduct routine system checks, preventative maintenance, and performance monitoring to minimise downtime and ensure infrastructure reliability.
- Maintain thorough technical documentation, including user guides, network diagrams, and records of system configurations and changes.

## Required Qualifications & Skills

- Certificate III or IV in Information Technology, or a relevant tertiary qualification in ICT, Computer Science, or a related discipline.
- Demonstrated experience in a technical support, helpdesk, or IT operations role.
- Solid understanding of computer hardware components, operating systems (Windows, macOS, Linux), and common business software applications.
- Experience installing, configuring, and troubleshooting software and peripheral devices.
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and LAN/WAN connectivity.
- Familiarity with web technologies and basic website maintenance, including content management systems.
- Strong analytical and problem-solving skills with the ability to diagnose technical issues efficiently and accurately.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to manage competing priorities, work independently, and maintain composure under pressure.
- A customer-focused approach with a professional and courteous manner in all interactions.

## Preferred Qualifications

- CompTIA A+, Network+, or equivalent industry certification.
- ITIL Foundation certification or familiarity with ITIL service management principles.
- Experience working in a managed service provider (MSP) or enterprise IT environment.
- Exposure to cloud platforms such as Microsoft 365, Azure, or Google Workspace.
- Experience with remote desktop tools and helpdesk ticketing systems such as ServiceNow, Freshdesk, or Jira Service Management.
- Knowledge of cybersecurity best practices and endpoint protection solutions.

## Why Join Us?

- Be part of a collaborative and supportive team culture that values continuous learning and professional growth.
- Access ongoing training, certification support, and clear pathways for career advancement within the ICT field.
- Enjoy a stable, full-time permanent role with a competitive salary and superannuation package.
- Benefit from flexible working arrangements and a healthy work-life balance in a forward-thinking organisation.
- Work with modern technology and contribute to meaningful projects that directly support business operations and user experience.

## Job Details

- Job Type: Full-time, Permanent
- Work Schedule: 8-hour shift
- Salary: $70,000 – $120,000 per year + Super

Job Types: Full-time, Permanent

Pay: $70,000.00 – $120,000.00 per year

Benefits:

Work from home

Application Question(s):

Are you currently in Australia?
Are you looking for visa sponsorship?
How many years of experience do you have?

Work Location: Hybrid remote in Sydney NSW 2000

Quick Apply

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it desktop support technician jobs in parramatta, nsw

ICT Support Technicians nec

IT Desktop Support Technician

Onsite Desktop Support Technician

Support Technician – First Focus Careers

IT Technician Traineeship

IT Operations Technician

IT Operations Technician

Desktop Support Engineer L1

Field Services Engineer

Field Service Technician

IT & Events Support

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