In-Demand customer success coordinator Jobs in palm beach qld

Customer Success Coordinator
Spic N Span —Burleigh Heads QLD
- $30 - $34 an hour
- Temporary
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Employee assistance program
Quick Apply
Customer Service Coordinator
Buildsafe —Arundel QLD
- Full-time
- Customer service
- Administrative experience
- Computer skills
- Employee assistance program
Quick Apply
Client Services Coordinator
Findex —Gold Coast QLD
- Full-time
- Microsoft Office
- Communication skills
- Time management
Customer Service Consultant
Bupa —Runaway Bay QLD
- Full-time
- Sales
- Microsoft Office
- Administrative experience
- Pet insurance
6d
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GemLife Administration Pty Ltd —Gold Coast QLD
- Full-time
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Peter Warren Automotive Holdings —Southport QLD
- Full-time
- Sales
- Customer service
- Communication skills
- Parental leave
8d
Technician Mechanic Mazda
Peter Warren Automotive Holdings —Robina QLD
- Full-time
- Sales
- Customer service
- Communication skills
- Parental leave
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Mechanic Technician Ford
Peter Warren Automotive Holdings —Ashmore QLD
- Full-time
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FSA - Mechanic Technician
Peter Warren Automotive Holdings —Ashmore QLD
- Full-time
- Sales
- Customer service
- Communication skills
- Parental leave
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Based on your search for customer success coordinator

Customer Success Coordinator
Spic N Span —Burleigh Heads QLD
We’re seeking a Customer Success Coordinator to become the welcoming voice of Spic N Span — answering incoming calls, assisting with service enquiries, managing…
$30 - $34 an hour
Quick Apply
Operations Coordinator
Buildsafe —Arundel QLD
Assist with process improvement and general operational administration across the business. Strong with systems, administration and clerical coordination tasks.
Quick Apply
13d

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Customer Success Coordinator

Spic N Span -
Burleigh Heads QLD

Quick Apply

Job Details

Temporary | Casual
$30 - $34 an hour

Benefits

Employee assistance program
Salary packaging

Qualifications

CRM software
Customer service
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full Job Description

Customer Success Coordinator | Spic N Span

At Spic N Span, we’re redefining what it means to work in human services. We’re smart but never corporate, friendly but never flippant, professional but never dry.

We’re seeking a Customer Success Coordinator to become the welcoming voice of Spic N Span — answering incoming calls, assisting with service enquiries, managing day-to-day queries, resolve issues with service, onboard new clients, build and maintain strong relationships with customers across our Spic N Span network. The Customer Success Coordinator serves as a vital link between the company and its clients, ensuring a positive experience for all parties involved.

If you’re someone who thrives on helping others, communicates with warmth and clarity, and enjoys a fast-paced, people-centered role, we’d love to hear from you.

Salary: $30-$34 per hour depending on experience

Location: Burleigh Heads

Work Type: Casual, approx. 20-25 hours per week

Shift: Monday, Tuesday, Thursday & Friday | 11am - 4pm

Position Purpose

The Client Experience Officer is responsible for delivering outstanding service to clients, participants, and stakeholders by acting as the first point of contact for all incoming calls and general enquiries.

This role supports the coordination of services by managing simple rostering adjustments across multiple Spic N Span entities, ensuring smooth communication, accurate record-keeping, and a seamless client experience — all while upholding Spic N Span's commitment to quality, inclusion, and care.

Key Responsibilities

Client Experience & Communication

Answer all incoming calls and emails in a professional and timely manner.
Provide accurate information regarding services, scheduling, and support processes.
Escalate complex or urgent matters to the appropriate teams as required.
Build rapport with clients, participants, and their support networks while maintaining confidentiality and professionalism.
Build and maintain strong relationships with customers, regularly checking in to assess satisfaction and address any issues.
Excellent communication and problem-solving skills, patience, organization, and attention to detail.
Identifies opportunities for upselling and cross-selling to increase revenue and customer value.
Maintain accurate client and scheduling records across Spic N Span systems.
Assist with preparation of documentation, data entry, and reporting.
Support communication between departments to ensure service efficiency.
Identify and suggest process improvements to enhance customer and staff experience.
Work collaboratively with other departments.
Contribute to a positive and supportive team culture, even when working remotely.
Attend virtual meetings, training sessions, and participate in continuous improvement initiatives.

Selection Criteria

Essential

Previous experience in a customer service, administration, sales or scheduling role.
Exceptional communication and interpersonal skills, particularly over the phone.
Ability to manage multiple tasks and competing priorities.
Strong attention to detail and organisational skills.
Proficiency in Microsoft Office and rostering or CRM systems.
Ability to maintain discretion, confidentiality, and professionalism.
Understanding of, or willingness to learn about, the NDIS and disability sector.
Willingness and flexibility to help as required.

Desirable

Experience in NDIS, healthcare, or community services settings.
Knowledge of rostering or client management platforms (e.g., ShiftCare, Lumary, or similar).
Experience working in a multi-entity environment.

Why Join Spic N Span?

Hybrid working arrangements and flexible hours that support work–life balance following initial training.
Purpose-driven organization making a genuine impact.
Supportive and inclusive team culture.
Ongoing development opportunities, benefit programs and access to Employee Assistance Program (EAP).
Novated leasing salary packaging.

Ready to be the voice and heart of Spic N Span?

Apply now with your resume and a short cover letter outlining why you’re the perfect fit.

Company Overview

Please visit our company website for more information

Quick Apply

Refine Your Search

customer success coordinator jobs in palm beach qld

Customer Success Coordinator

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Client Services Coordinator

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