At a glance
- Employment Type: 2x Permanent Part Time.
- Work Type: 21 hours a week
- Location : Constitution Hill Library
- Salary: From $78, 199.90 (pro-rata) plus 12% superannuation.
- Closing date: 9pm, Sunday 14 June 2026
The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.
At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement.
About the role
The Library Officer will deliver exceptional customer experiences to achieve Council’s strategic objectives and vision for the City of Parramatta as Sydney ’ s Central City.
The Library Officer contributes to positive customer experience by actively providing service delivery by working as a team member and communicating effectively with customers.
On a daily basis you will:
- Proactive customer service: Deliver a roving, floor‑walking approach, taking ownership to ensure every customer has a positive experience, including acting as Officer in Charge when required.
- Exceptional customer experience: Consistently deliver services aligned to the Customer Service Charter, Customer Care Standards, and Phive Customer Service Competencies.
- Library service delivery: Provide day-to-day services, programs, and support to enhance community access, engagement, and enjoyment of the library.
- Information & digital support: Assist customers with research, reference enquiries, and effective use of ICT, including apps and digital literacy support.
Programs & operations support: Deliver literacy programs, promote services, maintain collections and spaces, and contribute to general library operations and procedures.
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About You
The successful candidate should have previous experience in Operational library and/or customer service with a proven track record of achieving objectives.
You will also bring:
- Completion of an Australian Library and Information Association (ALIA) accredited Course. or (eligible membership of ALIA) and relevant experience)
- Working with Children Check.
- Demonstrated customer service skills, with exceptional ability to deliver memorable experiences.
- Well-developed ability to communicate and, build relationships and influence others with an engaging approach and technique.
- Ability to perform well under pressure during busy periods.
Well-developed planning, organisation and time management skills, including the ability to meet tight deadlines and balance competing priorities.
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What’s on offer
We are offering 2x permanent part time opportunities, providing 21 hours a week across Monday - Sunday, with attractive remuneration from $78, 199.90 (pro-rata) plus 12% superannuation.
In addition, City of Parramatta also offer excellent employee benefits which include:
- 14 weeks paid parental leave
- Access to Long Service Leave after 5 years
- Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
- Learning and development opportunities
Health and Wellbeing programs (Fitness Passport, flu shots, etc.)
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Want to know more?
Further information regarding the requirements of this role can be found in the attached Position Description .
Review our Values Flyer , which outlines Council's core values and behaviours.
Alternatively for a confidential discussion please contact Domenica Mirarchi on email [email protected].
How to apply
Candidates must apply online and applications through other mediums will not be accepted at this time.
Please attach a Cover Letter addressing the requirements of this role.
Applications close 9pm, Sunday 14 June 2026.
As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.
A Paid Working with Children Check must be uploaded as part of your application.
If you do not have a valid Working with Children Check and meet the remaining requirements of the role, please answer your pre-screening questions accordingly and reach out to [email protected] to confirm that your WWCC is in progress.
Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta .
This position requires the preferred candidate to undergo a Criminal History Records check.
The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.
Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.
