In-Demand Technical support specialist Jobs in Newcastle, Nsw

Technical Support Specialist
Evergen —Newcastle NSW
- $95,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Communication skills
Quick Apply
ICT Technical Specialist
Amentum —Newcastle NSW
- $200,000 a year
- Full-time
- Engineering
- ERP systems
- No degree
- Employee discount
Quick Apply
Desktop Support Officer
Axiom Technologies —Newcastle NSW
- Part-time
- Remote
- Microsoft Outlook
- Management
- Customer service
Asset Support Specialist
Pacific National —Tighes Hill NSW
- Full-time
- Communication skills
- Parental leave
Technical Delivery Specialist
Bradken —Newcastle NSW
- Remote
- Engineering
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
13d
Maintenance | Handyperson | Casual
Funlab —Charlestown NSW
- Employee assistance program
8d
Delivery Specialist – Digital Solutions
Bradken —Mayfield West NSW
- AWS
- Bachelor's degree
- APIs
- Parental leave
- Employee assistance program
Quick Apply
Project Management roles within Beca's growing Water team
Beca —Newcastle NSW
- Full-time
- Engineering
- Business development
- Bachelor's degree
- Parental leave
Specialist - Service Exchange
Whitehaven Coal —Newcastle NSW
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Employee assistance program
Quick Apply
Facilities Manager
Cushman & Wakefield —Shortland NSW
- Full-time
- Management
- Communication skills
- Hospital experience
Quick Apply
New Graduate Sonographer - Regional NSW
Qscan Group —Newcastle NSW
- Full-time
- Management
- Communication skills
- Relocation assistance
- Parental leave
10d
Building Maintenance Technician
Cushman & Wakefield —Shortland NSW
- Full-time
- Carpentry
- Customer service
- Maintenance
Quick Apply
Deputy Cyber Manager
Amentum —Newcastle NSW
- Full-time
- Communication skills
- Employee discount
Quick Apply
Aircraft Certification Engineer
Amentum —Newcastle NSW
- Full-time
- Engineering
- Bachelor's degree
- No degree
- Employee discount
Quick Apply
9d
Drafter
Beca —Newcastle NSW
- Full-time
- CAD
- Engineering
- Construction
- Parental leave
Post Graduate Fellow in Endocrine Surgery, John Hunter Hospital (6 month)
NSW Health —New Lambton NSW
- Management
- Patient care
- Employee assistance program
14d
Site Engineer - Remedial
Freyssinet —Charlestown NSW
- Full-time
- Engineering
- Organisational skills
- Communication skills
Experienced Professional, Occupational Hygiene
WSP —Newcastle NSW
- Overtime
- Data analysis skills
- Communication skills
- Employee stock purchase plan
1d
F35 Project Performance Integrator
Lockheed Martin Australia —Williamtown NSW
- Full-time
- Analysis skills
Control Systems Engineer
Metso —Newcastle NSW
- Hybrid work
- Bachelor's degree
- Communication skills
- Time management
14d

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Technical Support Specialist

Evergen -
Newcastle NSW

Quick Apply

Job Details

Full-time
$95,000 a year

Qualifications

Jira
Software troubleshooting
Technical support
SaaS
Communication skills

Full Job Description

Company Description

Salary on offer is $95,000 base + superannuation.

At Evergen, we are on a mission to accelerate the retirement of legacy generation assets by orchestrating over 10 GW of Distributed Energy Resources across the globe. Our team is an amazing mix of some of the smartest, curious and most diverse people from all over the world working together to speed the transition of the world to renewables.

Evergen is the software heart beating across the entire energy ecosystem. We optimise and orchestrate batteries and other technologies to collectively support the electricity grid, and in so doing we increase the uptake of renewable energy and create additional value for individual asset owners.

Owned and backed by Intellihub Australia Pty Ltd, Australia’s leading smart metering company, together we are simplifying and evolving the clean energy transition for all Australians.

Job Description

As a Technical Support Specialist at Evergen, your responsibilities will include the following:

Provide timely, accurate technical support to end users, clients, and internal teams via agreed support channels.
Investigate, diagnose, and resolve software, platform, and integration issues, escalating where appropriate.
Manage support tickets effectively, ensuring accurate documentation, prioritisation, and resolution within SLAs.
Collaborate with Engineering, Operations, and Client Success to resolve complex issues and improve platform reliability.
Communicate clearly with stakeholders on issue status, root cause, and resolution progress.
Contribute to the creation and maintenance of support documentation, knowledge bases, and troubleshooting guides.
Identify recurring issues and recommend process or system improvements to reduce future incidents.
Support platform monitoring, incident response, and post-incident reviews as required.
Promote a safe and healthy work environment and contribute to continual improvement in quality and performance at Evergen by complying with all relevant policies and procedures.

Qualifications

Tertiary qualifications in IT or Computer Science, highly desirable.
2+ years’ experience in a technical support, SaaS support, or software-focused operational role.
Experience working with energy optimisation and efficiency platforms.
Strong ability to troubleshoot and diagnose issues across energy management systems software platforms, integrations, and cloud-based systems.
Experience working with ticketing systems and managing incidents end to end, through to resolution, including clear documentation.
Comfortable collaborating with engineering, operations, and customer-facing teams to resolve complex technical issues.
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
Skilled in managing competing priorities in fast-paced, high-demand environments, ensuring minimal system downtime and optimal energy performance.
A proactive and methodical approach to problem solving, with attention to detail and ownership mindset.
Ability to adapt in a rapidly evolving renewable energy landscape, supporting new technologies, system upgrades and continuous improvement initiatives, focused on efficiency.

Bonus Skills

Energy industry experience
Experience using Jira or similar tools

Additional Information

This role can be based in Newcastle or Sydney. We offer a dynamic and inclusive workplace that values collaboration and diversity. With a flexible and hybrid working mode, we prioritise work-life balance while fostering personal and professional growth.

Our team is a diverse group of brilliant, curious, and passionate individuals working together to solve some of the world’s most pressing energy challenges.

If you’re excited to make a real impact on the future of energy, we’d love to hear from you! Submit your application today and help us build a sustainable energy future.

Quick Apply

Refine Your Search

technical support specialist jobs in newcastle, nsw

Technical Support Specialist

ICT Technical Specialist

Desktop Support Officer

Asset Support Specialist

Technical Delivery Specialist

Maintenance | Handyperson | Casual

Delivery Specialist – Digital Solutions

Project Management roles within Beca's growing Water team

Specialist - Service Exchange

Facilities Manager

New Graduate Sonographer - Regional NSW

Building Maintenance Technician

Deputy Cyber Manager

Aircraft Certification Engineer

Drafter

Post Graduate Fellow in Endocrine Surgery, John Hunter Hospital (6 month)

Site Engineer - Remedial

Experienced Professional, Occupational Hygiene

F35 Project Performance Integrator

Control Systems Engineer

I want to receive the latest job alert for technical support specialist in newcastle, nsw

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