Who We Are:
OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart & Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.
The Role:
Reporting to the State Manager, the Area Manager is responsible for leading the performance, culture and operational excellence of a portfolio of Reddy Express, OTR & S24 stores within a designated region. This role is pivotal in delivering the Reddy Express/OTR Guest promise while driving sustainable commercial results through strong leadership and execution.
You will provide:
- Leadership and coaching to Store Managers to deliver strong operational and financial outcomes
- Accountability for safety, compliance, food quality and brand standards across your area
- Execution of operational excellence initiatives aligned to OTR values and systems
- A strong Guest-first mindset, ensuring exceptional service and product quality
- Continuous improvement through identifying gaps, implementing solutions and lifting performance
- Effective performance management, succession planning and capability development
- Readiness and execution support for new store openings, conversions and network initiatives
- Financial discipline across labour productivity, cost control and budget delivery
- Collaboration with key stakeholders including Merchandise, Safety, People & Culture, Loss Prevention and Store Development
What we Offer:
- Join a dynamic team known for their innovation and outside-the-box thinking.
- Be a part of the journey, with countless opportunities as we rapidly expand into a nationwide retail powerhouse.
- Access to exclusive staff benefits via our OTR App.
- Access to our free and confidential Employee Assistance Program (EAP).
About you:
- Proven experience leading multi-site retail or operational teams
- Strong commercial acumen with experience delivering against KPIs and budgets
- A hands-on leader who coaches, develops and holds teams accountable
- Demonstrated experience embedding operational standards and driving consistency
- Strong understanding of safety, compliance and risk management
- Excellent stakeholder engagement and influencing skills
- A continuous improvement mindset with the ability to simplify and scale ways of working
We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.
Please note: This role is being sourced by our internal Talent Acquisition team; therefore, we will not be accepting applications via external recruitment agencies.
