Introduction:
Kalyra Neighbourhood Living
Kalyra has been supporting South Australians for 130 years! We take pride in delivering outstanding service and care through Residential Aged Care, In-Home Support, Retirement Living and Affordable Housing. We exist so that people can live in communities where they feel they belong, enhancing their living. When you join Kalyra, you join a team that makes having a career in Aged Care fun, inspiring and rewarding – it’s different here!
As the Village Manager (Retirement Living - Belair Village), you will lead village operations at Belair, delivering exceptional resident experiences, strong community engagement, compliance and service excellence.
Description:
About the Role
Kalyra is a trusted, values-driven organisation dedicated to supporting older Australians to live fulfilling, independent lives within their communities. As Village Manager Belair you will be responsible for leading the day-to-day operations of the village, ensuring a safe, welcoming and well-managed community where residents can enjoy a high quality of life. You will oversee village operations, budgets, compliance requirements, resident relationships and service delivery, while maintaining high standards of support and community living. Success in the role requires strong organisational skills, a customer-focused approach, the ability to manage competing priorities, and a genuine commitment to listening to and supporting residents, ensuring their needs remain at the heart of all decisions and activities.
This is a permanent full-time position based from Kalyra Neighbourhood Living’s Belair office. Joining Kalyra means becoming part of a supportive team that values respect, integrity, and excellence, while offering opportunities for professional growth and development in a truly rewarding role.
Key Responsibilities
As a valued member of our Kalyra Neighbourhood Living team in Belair, as Village Manager (Belair Village) you will:
Manage day to day operations within the Village to provide the best possible services to residents.
Grow resident engagement and enhance resident satisfaction.
Manage the Village Office and any support staff and volunteers. Respond to phone enquiries, correspondence, visitors, and resident requests.
Ensure the Village is conducted according to relevant legislation and best practice industry standards.
Effectively manage village funds and ensure expenditure is within the village operating budgets.
Establish and maintain effective working relationships with residents, their families, the community and service providers.
Aid in resolving resident complaints or disputes.
Communicate with residents to inform them on Village and management issues.
Liaise with internal and external community services / groups.
Attend and participate in Resident meetings and Committee meetings as required.
Liaise with the maintenance and gardening staff on relevant work required in the Village and provide administrative support and follow up to resident’s maintenance requests.
In close consultation with the Sales Consultant, support the sale and turnover of Village Units in a timely and efficient manner.
Prepare monthly village management reports and participate in monthly operations meetings addressing village issues.
Participate and support Retirement Village Accreditation.
Complete administrative tasks, including records maintenance, accident/incident reporting, data entry, timesheets and employment forms, according to prescribed procedures, accreditation standards and deadlines and legislative requirements.
Maintain a safe working environment.
Skills and Experiences:
Experience, Skills & Knowledge
We’re looking for someone who brings:
Previous retirement village management, property management (residential or commercial), hotel management or medical practice management.
Demonstrated excellence in customer experiences.
Strong background in administration, office management and customer service.
Proven ability to work within a legislative framework.
Knowledge of legislative requirements within a retirement village environment.
Strong understanding of financial and budget management
Experience in Microsoft Office applications.
Demonstrated ability to work with limited supervision, exercise initiative and problem-solving skills.
Sound verbal and written communication skills, including the ability to communicate effectively with all internal and external customers.
Demonstrated ability to work as a member of a team.
Ability to determine priorities, organise workloads and meet strict timeframes.
Acceptance of responsibility for assigned tasks and the ability to handle multiple tasks and work to deadlines.
Demonstrated commitment to continuous improvement.
Working knowledge of Work Health and Safety Act and regulations and their application in the workplace.
Why Kalyra?
At Kalyra, we’re committed to making lives better - and that includes yours. More than a team, we’re a family where you’ll always find a listening ear and support when you need it. You’ll also be empowered by genuine leaders who help you create the life and career you want, with ongoing training and opportunities to progress.
On top of that, here are just some of the tangible benefits you’ll find at Kalyra:
Increased take-home pay by up to $15,899 with salary packaging, plus a tax- free meal and entertainment card worth up to $2,650.
Annual “thank you” dinner, plus an end-of-year celebration with a gift of appreciation.
Employee assistance and wellbeing programs, including confidential counselling, free vaccinations, onsite physiotherapy for all staff and free participation in community events.
Ready to Apply?
Join Kalyra and be part of a supportive, values-driven team where your skills as the Village Manager will be recognised and valued. Take the next step in your career and help empower clients to live independently in their own homes—submit your application today and make a positive impact with Kalyra.
