ABOUT THE ROLE
Legends Global teams across the world are innate problem solvers and people who thrive on the excitement of developing events that create opportunity and connection. We are meticulous planners, innovative thinkers, relationship specialists and acutely experienced business leaders who love what they do.
At Legends Global, we love events, it's what we do. It's a part of our DNA and what drives us.
This role will involve:
- A comprehensive understanding of all requirements outlined in the Ticketing Contract along with the ability to implement and uphold those obligations.
- Working with the Director of Events to ensure the Ticketing Provider meets all required key performance indicators during the contract period.
- Coordinate with all ticketing providers used by the Hirers and support the implementation of ticketing systems and processes.
- Timely creation and delivery of ticketing builds and price modelling.
- Development, management and analysis of ticketing maps, graphical seating maps, sales maps and ticketing builds to meet Hirer and Promoter requirements including ongoing adjustments and modifications.
- Provide high-level ticketing advice to Hirers and Promoters regarding categorisation, pricing, sight restrictions, and sell-order strategies.
- Develop and implement pre-sale and on-sale programs for major events.
- Sign off on the formatting of ticketing stock, PDF/eTickets (or equivalent), and mobile ticketing applications.
- Development and timely delivery of customised reports including accurate sales reporting to assist with event planning and operational resourcing.
- Manage the reporting on any ticketing deliverables under the Ticketing Contract.
- Development and implementation of pre-sale and on-sale programs.
- Manage all special needs and accessible seating requirements.
- Ensure all Stadium contractual tickets, memberships, and corporate facilities are retained for all events.
- Ensure all RTP tickets and internal stakeholder tickets are processed and distributed within required timeframes.
- Provide ticketing information and content to the Marketing Team for the Stadium website, social media channels, message-on-hold systems, and other communication platforms.
- Chair regular meetings with internal and external stakeholders regarding ticketing systems and event functions.
- Manage ticketing complaints and escalations on behalf of the Stadium.
- Ongoing development, review, and improvement of Stadium ticketing policies and procedures.
Undertake additional duties and responsibilities as required.
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ABOUT YOU
Everyday our people are responsible for delivering extraordinary experiences for every guest who walks through our doors.
You will have a shared values and people-centric mind set and genuinely want to make a difference. That's what makes you stand out from the crowd and why we want to meet with you.
You will demonstrate strong experience in ticketing programs and systems within major events, stadium, entertainment, or live venue environment.
You will possess exceptional organisational skills, strong attention to detail, advanced reporting capability, and the ability to manage multiple priorities in a fast-paced operational setting.
You will have strong stakeholder management and communication skills with demonstrated qualities of leadership and decisiveness.
Success in this role depends heavily on proactive behaviour, identifying what needs to be done and taking ownership of it.
ABOUT THE VENUE
Suncorp Stadium provides Brisbane and Queensland with a 52,500 plus seat capacity, state-of-the art, world-class stadium able to accommodate a range of uses including:
- Rugby League - Brisbane Broncos and Dolphins home games, the Magic Round, other NRL and WNRL games, annual State of Origin games, International Test Matches
- Rugby Union - Queensland Reds home games in the Super Rugby competition and International Tests featuring the Wallabies
- Soccer - Brisbane Roar Home games, Local and international matches including World Cup qualifying games featuring the Socceroos
- Concerts
- Boxing
- Extreme Sports including Nitro Circus and Nitro World Games BMX, FMX, Scooter and Skateboarding!
Suncorp Stadium is a major sporting and entertainment facility owned by Stadiums Queensland and managed by Legends Global.
ABOUT LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services, including feasibility and consulting, owner's rep, sales, partnerships, venue management, hospitality, merchandise, and content and booking. Our white-label approach ensures our partners remain front and centre while we harness the power of our global network - including over 450 venues, 20,000 events, and 165 million guests annually - to enhance their business and guest experience.
In the Asia Pacific & Middle East region, Legends Global is honoured that the worlds most esteemed brands and venues across the sports, entertainment, attractions, conventions and leisure industries trust us to achieve their vision, maximise their business and enhance the experience of fans and guests. Locally we support venues including Coca Cola Arena (Dubai), Brisbane Convention & Exhibition Centre, Qudos Bank Arena (Sydney), ICC Sydney, Te Pae Christchurch Convention Centre (NZ), RAC Arena Perth and Kai Tak Sports Park in Hong Kong.
If you're passionate about forging win-win partnerships, crafting unforgettable guest experiences, and leading innovative venue and event operations, we'd love to meet you.
Grow an exciting career at Legends Global - backed by a supportive, inclusive culture, an unmatched network of resources and benefits, and inspiring team members united in helping each other succeed every step of the way.
Feel like a place where you'd thrive? Join us in our persistent mission of living up to The Legends Global Way.
To learn more, visit us at www.LegendsGlobal.com and follow us @LegendsGlobal on Instagram, X, and LinkedIn.
Working in the venue and event industry means supporting the delivery of events across our event calendar. This means that weekend, evening and public holiday work will be required.
We have lodged this role on our own site as we are managing this project directly. No recruitment agencies please.
