Career Area:
Sales
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Impact Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About the Position:
As a Product Support Operations Representative (PSOR), you will commence a development program in which you will learn the fundamentals to succeed in your career at Caterpillar from senior leaders, subject matter experts and will be provided with business skills development training. Following the training program, you will enter rotational assignments tailored to your career path.
These assignments will be focused on:
- Developing industry and product application knowledge as well as a strong understanding of the Caterpillar Dealer network.
- Building on your current skill set to help prepare you for your role as a PSOR and future positions within the organization.
Upon completion of your development program and in your capacity as PSOR, you will collaborate with dealers to build capability, drive process improvement and execute Product Support (Service Operations) related strategies. You will connect data to identify opportunities and develop solutions that support dealers in meeting customer needs.
Whilst applicants will be considered from across Australia, you may be required to relocate upon completion of your developmental period. Company support is provided with relocation.
Job Summary
The Field Rep Development Program focuses on building the skills and knowledge that are necessary to partner with Caterpillar Dealers to drive strategy alignment and customer loyalty.
18–24-month Developmental Program
Training
You will start your journey with a 12-week training program where you will attend various workshops to build Caterpillar knowledge, soft skills, and how to consult with dealers and customers.
The program includes travel in Asia and Europe to visit Caterpillar facilities to build technical and product knowledge as well as business skills.
Additional Info:
This is an entry-level position designed to build the employees skill sets within a specific industry; following completion of the program, you will move to a field-based position supporting Caterpillar Dealers and customers.
Program Start Date- June 2026
What You Will Do:
Build foundational knowledge of Caterpillar, its products, services and customers.
Grow personally and professionally through soft skills development and hands-on technical training.
Collaborate with experts in product development, dealer management, marketing, and sales, etc.
Work in various rotational assignments throughout Caterpillar, learning strategy, services and products
Ultimately, manage assigned territory and serve as a connection between dealers and Caterpillar.
What You Have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Required Qualification, Skills & Experience:
A bachelor’s degree in engineering
Strong communication, collaboration, and interpersonal skills
Must be willing to travel up to 30%+
Demonstrated technical and non-technical aptitude
Valid Passport
Top Candidates will have:
3-5 Years of experience in Engineering or Process / Change Management experience.
A true passion to learn, engage with people and build strong relationships.
What You Will Get:
Each person hired into the Field Representative Development Program is assigned a coach to help guide your progression through the Program. You will receive personalized onboarding, soft-skill, sales and technical training specific to your field assignments, and participate in a variety of rotations across the business to ensure you have the means necessary to achieve your career goals.
Compensation & Benefits:
Competitive salary based on degree and professional industry working experience. The Total Rewards package includes:
Competitive remuneration package
Attractive Bonus and Share options
Career development with global prospects
A strong commitment to safety and your wellbeing
An inclusive workplace culture focused on quality, customer service and the environment
A commitment to diversity and inclusion, equal opportunity, and equal outcome
SMART spending APP
The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.
About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Posting Dates:
June 2, 2026 - June 29, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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