In-Demand Service desk onsite Jobs in Melbourne Vic

Service Desk / Onsite Engineer (MSP)
VISITS —Melbourne VIC
- Weekend availability
- Microsoft Outlook
- Management
- Customer service
- Work from home
- Free food
Quick Apply
Service Desk Analyst
Fujitsu —Melbourne VIC
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
Service Desk Analyst
Mercy Health Australia —Richmond VIC
- Full-time
- Hybrid work
- Communication skills
Switchboard Operator
The Royal Women's Hospital —Parkville VIC
- $66,767 - $73,811 a year
- Weekend availability
- EMR systems
- Front desk
- Computer skills
- Annual leave
12d
Guest Services Officer – Bell Desk
Park Hyatt Melbourne —Melbourne VIC
- Rotating roster
- Communication skills
- Hotel experience
- Time management
- Health insurance
- Annual leave
Network Support Level 1
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
Level 1 Windows Network Support
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
IT Service Assistant
Boston Consulting Group —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- POS
Quick Apply
7d
IT Support Officer
Bayside City Council —Sandringham VIC
- $5.00 - $83,038.80 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Microsoft Office
- Work from home
- Parental leave
11d
CSA
Firstsource Healthcare —Melbourne VIC
- Full-time
- Management
- In-person
- Communication skills
11d
Administration Officer
John Fawkner Private Hospital —Melbourne VIC
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
IT Support Technician - Support Helpdesk
Beyond the Box —Essendon VIC
- Remote
- Working with children
- Communication skills
IT Support Analyst
Maddocks —Melbourne VIC
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Health insurance
- Parental leave
12d
System Analyst Lead - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- SQL
- No degree
- Leadership
- Employee assistance program
Executive Concierge
CBRE —Melbourne VIC
- Full-time
- Microsoft Office
- Front desk
- AI
Administration Officer - PPT
The Victoria Clinic —Melbourne VIC
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
14d
Senior CSA
Firstsource Healthcare —Melbourne VIC
- Full-time
- Management
- In-person
- Communication skills
11d
Lodge Manager | Outback Spirit Tours
Journey Beyond —Melbourne VIC
- Seasonal
- Hospitality
- Management
- First Aid Certification
Quick Apply
VIC Field Engineers Team Leader
St Vincent's Health Australia —Melbourne VIC
- Weekend availability
- Education
- Communication skills

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Service Desk / Onsite Engineer (MSP)

VISITS -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Work from home
Transportation links
Free food
Opportunities for promotion

Qualifications

Microsoft Outlook
Management
Customer service
Driver Licence
Staff training
SharePoint
AI
Communication skills
Intune
Time management
Identity & access management

Full Job Description

Join a Service Desk where your impact on customers actually matters
Work across real client environments (not repetitive internal IT)
Grow your Microsoft 365 and modern workplace skills in a supportive team
Immediate start available!

Join a Service Desk where your work genuinely makes a difference.

At VISITS, you'll support a diverse range of clients, engage with the latest technologies and grow your skills and career, working with a team that values collaboration, growth and delivering meaningful outcomes - not just closing tickets.

Your Role

As part of the National Service Desk, provide outstanding technical support to a wide range of businesses and their staff
Support technologies including endpoints (hardware, operating systems and applications), identity, cyber security, M365 and office technologies, utilising the latest technical management solutions
Deliver services by both remote (phone, email, portal and chat) and onsite support
Be involved in the delivery of broader services including changes and projects

The VISITS' difference

Like many others, our Service Desk handles incidents and service requests for a broad range of technologies.

UNLIKE others, our passion is helping clients use technology to enable their success. At the forefront of our culture is considering the human impact of IT services. Incidents represent clients who cannot perform their work (not just something that has broken). New software features are an opportunity for clients to work smarter (not just a new system needing support).

Your Technical and Professional Skills

Working Experience

It's highly desirable that you have worked at another MSP, where you've learnt to be adaptable working across multiple client environments.

Generally, our hires in this position have at least 2 years' experience in similar roles, however, we will consider people with less experience if you're a fast up-and-comer. Ongoing training is provided to all staff, regardless of experience.

Technical

You must have good technical skills and experience in the following:

Windows 11
Management of endpoints, including deployment via Autopilot and management via Intune
Support for M365 applications and services including Outlook, Teams, SharePoint, OneDrive for Business and office productivity tools.
EntraID for identity and access management including MFA and conditional access
Cyber security tools

It would be helpful if you have experience with:

Teams Phone and meeting room technologies
Supporting clients with AI tools
Some/all of our technology stack, including HaloPSA, NinjaRMM, Rewst and ITGlue

We passionately believe that all professionals (doctors, lawyers, engineers and IT professionals), should have recognised qualifications and certifications for the role they perform. Therefore, we expect candidates to have already obtained some Microsoft Certifications or to provide evidence of being ready to sit exams. If you don't already have your M365 Certified Endpoint Administrator Associate (MD-102) certification, we would expect you to be capable of gaining that certification within the first 4 months of your employment.

Professional

You need to be passionate about customer service and have the soft skills that will make you a success in our company. Therefore, only apply if you have:

Outstanding verbal and written communication skills with the confidence to engage all levels of a business
A passion for customer service with a high degree of patience and empathy
An excellent understanding of service desk processes
Solid problem solving and critical thinking skills
Excellent time management skills
Ability to work collaboratively as part of a team or on your own
Reliability and dependability, taking ownership of anything that comes your way
Commitment to ongoing professional development and training

About VISITS

We're a national Managed IT and Cyber Security Services Provider with our head office in South Melbourne.

Our clients are mid-sized and growing small organisations – including listed companies, professional services firms and NFPs – who want more than just IT support. They stay with us because we deliver exceptional business outcomes and standout customer experiences. And we're growing fast!

Our technical team are respected, capable and growing. We only hire the best people who share our passion and values.

Your Perks and Benefits

As part of a friendly and collaborative team, you'll enjoy:

Above average remuneration.
Hybrid/flexible positions aligned to the specific job and client needs.
A brand-new modern office in South Melbourne with a terrace and great views, luxe end of trip facilities (including towel service) and located within easy access of public transport. (Anzac Station nearby. Tram stop outside office).
Personalised professional development plan with opportunities for career progression.
Free breakfast, light lunches, snacks, cafe quality coffee and drinks.
Regular social events, Friday Night drinks and BBQ.
Access to company cars.

Employment Specifics

This is a full-time, permanent role.

You will work from our South Melbourne office and client sites with some flexibility to work from home.

Due to the nature of IT work, the position will involve some occasional after-hours and weekend work.

You must:

Have an Australian driver's licence
Be an Australian Citizen/Permanent Resident
Agree to complete a Criminal History Clearance Check and a security background check.

Remuneration will be negotiated based on your experience and qualifications.

Direct applications only - we are not engaging recruitment agencies for this role.

Please note that we will only be contacting applicants that have been shortlisted.

Quick Apply

Refine Your Search

service desk onsite jobs in melbourne vic

Service Desk / Onsite Engineer (MSP)

Service Desk Analyst

Service Desk Analyst

Switchboard Operator

Guest Services Officer – Bell Desk

Network Support Level 1

Level 1 Windows Network Support

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Service Desk Analyst

IT Support Officer

CSA

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IT Support Technician - Support Helpdesk

IT Support Analyst

System Analyst Lead - Employment Information Kit

Executive Concierge

Administration Officer - PPT

Senior CSA

Lodge Manager | Outback Spirit Tours

VIC Field Engineers Team Leader

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