In-Demand Guest service agent casual Jobs in Melbourne Vic

Guest Service Agent - Casual
AccorHotel —Melbourne VIC
- $32.31 an hour
- Weekend availability
- Hospitality
- Microsoft Office
- Communication skills
Quick Apply
Guest Service Agent
Cosmopolitan Hotel —St Kilda VIC
- From $32 an hour
- Weekend availability
- Customer service
- In-person
- Communication skills
Quick Apply
Hotel Front Office/ Guest Service Agent (Casual)
Quest Apartments Burwood East —Burwood East VIC
- $33 - $46 an hour
- Part-time
- Customer service
- In-person
- Communication skills
- Employee discount
- Gym membership
Quick Apply
2d
Guest Service Agent
Avani —Box Hill VIC
- $33.38 - $47.39 an hour
- Weekend availability
- Health insurance
- Employee assistance program
Quick Apply
1d
Front Office Receptionist
Arrow on Swanston/ Spencer —Carlton VIC
- From $33.38 an hour
- Rotating roster
- In-person
- Communication skills
- Hotel experience
- Professional development assistance
Quick Apply
4d

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Guest Service Agent
Cosmopolitan Hotel —St Kilda VIC
Ensuring that reception area is neat and tidy at all times. Check in and check out of hotel guests. The role is based in the Front Office department which is…
From $32 an hour
Quick Apply
Hotel Front Office/ Guest Service Agent (Casual)
Quest Apartments Burwood East —Burwood East VIC
Involves all aspects of front office reception, including promoting the business to achieve accommodation sales, providing friendly, personalised customer…
$33 - $46 an hour
Quick Apply
2d

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Guest Service Agent - Casual

AccorHotel -
Melbourne VIC

Quick Apply

Job Details

Full-time
$32.31 an hour

Benefits

Transportation links

Qualifications

Hospitality
RSA
Microsoft Office
Communication skills

Full Job Description

Company Description

Hospitality is a Work of Heart at Accor. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Batman's Hill on Collins is a 4-star Accor hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station with easy access to public transport. Along with 190 guest rooms, we offer our guests and visitors a fully equipped conference centre with multiple function spaces, restaurant and lounge bar.

We are looking for a Casual Guest Service Agent who has a passion for engaging with and assisting guests and colleagues. You will support the Front Office Duty Manager with daily tasks at Reception and create a welcoming space for our guests. Offering the award rate of $32.31 per hour plus applicable penalty rates, this role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne and to be a part of the global Accor community.

Job Description

Your responsibilities will include:

Providing a unique and personalized experience for each guest at our hotel by creating connections and using creative ways to exceed guest expectations.
Assisting with reservations booking requests or enquiries via phone or email and ensuring guest details are accurately recorded in the PMS system
Taking and directing all incoming calls
Sharing information about the hotel and the local area with our guests
Assisting guests with luggage
Maintaining the presentation of the front desk and hotel lobby

Qualifications

Availability to work a rotating roster including early mornings, evenings, weekends and public holidays. Occasional overnight shifts may be required.
Excellent written and verbal communication skills
Ability to work in a fast-paced environment and to prioritise tasks
Proficiency in Microsoft Office and good keyboard skills
Knowledge of the RMS property management system would be an advantage, however training will be provided for the right candidate
Familiarity with Melbourne and the ability to make recommendations to guests is desirable but not essential
Current RSA, or willing to obtain prior to commencement
You must have current full-time working rights in Australia. We are unable to provide sponsorship for this role.

Additional Information

At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Accor - Careers - Our Philosophy

Quick Apply

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guest service agent casual jobs in melbourne vic

Guest Service Agent - Casual

Guest Service Agent

Hotel Front Office/ Guest Service Agent (Casual)

Guest Service Agent

Front Office Receptionist

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