Job Function: Services The role:
Are you passionate about building and deploying production-grade AI systems that solve real-world business problems?
Do you enjoy working directly with customers, turning complex challenges into scalable agentic AI solutions with measurable impact?
Ready to lead hands-on AI delivery in customer environments while shaping technical direction and driving innovation at scale?
As our new Senior Forward Deployed AI Engineer, you will lead the delivery of production-grade agentic AI solutions for customers across Australia, working hands-on from problem discovery through deployment and iteration. In this customer-facing role, you will design, build, and deploy scalable AI systems in real-world environments, helping organisations solve complex business challenges and achieve measurable outcomes through innovative AI solutions.
Key Responsibilities
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Lead customer engagements from problem discovery to deployed AI solutions, acting as the senior technical counterpart
- Translate complex business challenges into pragmatic, agentic AI systems (e.g. tool-using, multi-step AI workflows interacting with external systems) operating over text, speech, and/or video data, depending on customer use case
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Design, build, and deploy production-grade AI systems in real customer environments
- Develop and maintain high-quality production code, integrating models and agents into customer platforms (cloud or on‑premises)
- Architect, build, and operate end-to-end AI systems, including monitoring and iteration in production
- Design and operate agent-based systems, including orchestration, tool use, and interaction with external systems
- Validate and communicate both technical performance and business value to customer stakeholders
- Turn prototypes into robust, scalable solutions, balancing speed, quality, and maintainability
- Set technical direction on projects and act as a role model for engineering and AI best practices
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Mentor and support less experienced engineers, raising the overall delivery standard
What we need to see from you:
- Experience in relevant industry or academic environments with Strong, hands-on experience delivering AI systems into production, ideally in customer-facing environments
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Advanced proficiency in Python, or a comparable systems or application language (e.g. Rust, Go, or similar)
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Practical experience with modern ML and AI frameworks (e.g. PyTorch, Hugging Face, or equivalent)
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Solid understanding of AI/ML lifecycles, including training, deployment, monitoring, and iteration
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Strong software engineering fundamentals: data structures, data modelling, and system architecture
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Experience operating or supporting AI systems at scale in production
Why SoftwareOne?:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Accommodations:
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at
[email protected].
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
