In-Demand Manager – data platforms Jobs in Manly, Nsw

Customer Experience (CX) Strategist Position
ALC Group —Strathfield South NSW
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Hospitality
- Salesforce
- Agile
- Employee discount
- Gym membership
Quick Apply
Building Services Customer Success Manager
CIM Operations Pty Ltd —Sydney NSW
- $130,000 - $150,000 a year
- Full-time
- Customer service
- Analysis skills
- HVAC
- Employee stock purchase plan
- Work from home
Quick Apply
10d
Manager – Data Platforms
Unisys —Rhodes NSW
- Full-time
- Management
Paid Social Manager
Ardent Communications —North Sydney NSW
- $100,000 a year
- Full-time
- In-person
- AI
- Communication skills
Quick Apply
Brand Manager
King Living —Turrella NSW
- Contract
- Marketing
- Bachelor's degree
- Communication skills
- Parental leave
Quick Apply
Office Manager
KinKera Community Pty Ltd —North Sydney NSW
- From $76,000 a year
- Full-time
- CRM software
- Office
- Microsoft Office
Quick Apply
Deployment Strategist
Databricks —Sydney NSW
- Communication skills
Product Support Specialist
Jomablue —Sydney NSW
- Full-time
E-commerce Marketing Specialist
The Sneaker Laundry —Sydney NSW
- $70,000 - $100,000 a year
- Full-time
- Sales
- In-person
- Marketing
- Work from home
Quick Apply
Activations Manager
Havas Group —Sydney NSW
- $85,000 - $95,000 a year
- Full-time
- Analysis skills
Data & Inventory Manager
Lagardere AWPL —Sydney NSW
- Full-time
- ERP systems
- POS
- Work from home
- Parental leave
Customer Success Manager
Smartly.io —Sydney NSW
- Communication skills
Customer Success Manager - Environmental Consultant
Bueno Analytics —Sydney NSW
- From $75,000 a year
- Full-time
- Hybrid work
- Management
- HVAC
- Leadership
- Employee stock purchase plan
- Annual leave
Quick Apply
9d
Technical Implementation Project Manager
Accommodations Plus International —Sydney NSW
- Weekend availability
- PMP
- English
- Education
- Annual leave
Tier 1 Support Specialist
Reapit ANZ —Sydney NSW
Quick Apply
Head of Engineering
Open —Sydney NSW
- Full-time
- Hybrid work
- Computer Science
- Financial services
- AI
- Work from home
- Parental leave
Quick Apply
6d
PMO Manager
AC3 —Sydney NSW
- $175,000 a year
- Full-time
- Hybrid work
- Management
- PMP
- Leadership
- Health insurance
Quick Apply
Founders Associate
Haast —Sydney NSW
- Full-time
- Hybrid work
- AI
Customer Success Manager
Decidr —Sydney NSW
- Hybrid work
- AI
Manager - Forensic and Integrity Services - Forensic Data Analytics
EY —Sydney NSW
- Microsoft Excel
- Databases
- SQL
- Parental leave

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Customer Experience (CX) Strategist Position

ALC Group
Strathfield South NSW

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Company car
Employee mentoring program
Employee discount
Gym membership
Professional development assistance
Free food
Free drinks

Qualifications

Looker
Hospitality
Salesforce
Qualtrics
Agile
Financial services
HubSpot
Google Analytics
Communication skills
Analytics

Full Job Description

Help thousands of Australians get out of debt and back on their feet. Reshape how three established finance brands look after their customers.

About us

ALC Group is a multi-brand financial services organisation with more than 30 years of experience supporting Australians through complex financial situations.

Our group operates across consumer and commercial lending, debt solutions, and specialist finance services. We are fully licensed, highly rated by customers, and trusted by tens of thousands of Australians nationwide.

Many of our customers come to us during periods of financial stress or uncertainty. We pride ourselves on delivering support with empathy, professionalism, and care.

The role

We're hiring our first dedicated Customer Experience Strategist - someone to own the end-to-end journey across all three brands and make every touchpoint sharper, kinder, and more effective.

This is a strategic and hands-on role. You'll work directly with the CEO, marketing, operations, and case management to:

● Map the full customer journey for each brand - from first ad click to post-loan relationship

● Identify and remove friction points (drop-off in applications, dead spots in communications, anywhere we lose customers)

● Build and run a Voice of Customer program (NPS, CSAT, qualitative interviews, post-call surveys)

● Redesign onboarding, in-process communications, and post-completion follow-ups

● Improve the hardship and difficult-conversation experience - this is a regulated industry and how we handle these moments matters enormously

● Use data to spot patterns and prioritise what to fix next

● Work cross-functionally with marketing on landing pages, with operations on application flow, and with case managers on customer interactions

● Develop retention and re-engagement strategies for customers who didn't convert first time

You'll be the customer's voice inside the business.

What you'll bring

Essential:

● 3+ years in a CX, customer journey, service design, or related strategic role

● A track record of measurable improvement - reduced churn, lifted NPS, improved conversion, faster resolution times

● Strong communicator - able to talk to a CEO, a case manager, and a frustrated customer with equal confidence

● Comfortable with data and analytics - you don't need to be a data scientist, but you should know how to read a funnel report and ask the right questions

● Empathy. This is non-negotiable. Our customers are often stressed, embarrassed, or scared. Their experience starts with how we make them feel

● Self-starter - this is a new role, so you'll need to scope and priorities your own work

Nice to have (not required):

● Experience in financial services, lending, or any regulated industry

● Familiarity with hardship, debt management, or consumer credit frameworks

● Tools: Salesforce, HubSpot, Hotjar, Qualtrics, Looker / Google Analytics

● Service design / journey mapping qualifications (Forrester CX, NN/g, IDF, etc.)

● Background in customer-facing roles earlier in your career (the best CX people have done time at the coalface)

We're more interested in how you think than where you've worked. If you've improved a customer experience anywhere - retail, hospitality, healthcare, SaaS - and you can show us how, we want to hear from you.

Why join us

● Real impact: You're not optimising someone's checkout flow for shoes. You're improving how people navigate genuine financial stress

● Established but agile: 30+ years of history, but a modern, lean team that moves fast and makes decisions

● Direct access: You'll work with the CEO and have real authority to drive change

● Growth runway: This is the founding CX role. Get it right and the function grows with you

● Three brands, one team: Diverse customer types and product mixes mean you'll never get bored

● Hybrid flexibility: We value office time but trust adults to manage their own schedules

● Modern technology and support: You'll collaborate closely with our in-house full-stack development team and have access to our state-of-the-art proprietary CRM platform, designed to provide deep customer insights and data-driven intelligence. This powerful combination of technology, support, and innovation will equip you with the tools and resources needed to create exceptional customer experiences, drive strategic improvements, and make a real impact across the business.

How to apply

Send us:

Your CV
A short cover note (not a generic template) telling us about a customer experience you've personally improved, what changed, and how you measured it. One page is plenty.

ALC Group is an equal opportunity employer. We welcome applications from people of all backgrounds and life experiences.

Pay: $80,000.00 – $100,000.00 per year

Benefits:

Company car
Employee discount
Employee mentoring program
Free drinks
Free food
Gym membership
Professional development assistance

Work Location: Hybrid remote in Strathfield South NSW 2136

Quick Apply

Refine Your Search

manager – data platforms jobs in manly, nsw

Customer Experience (CX) Strategist Position

Building Services Customer Success Manager

Manager – Data Platforms

Paid Social Manager

Brand Manager

Office Manager

Deployment Strategist

Product Support Specialist

E-commerce Marketing Specialist

Activations Manager

Data & Inventory Manager

Customer Success Manager

Customer Success Manager - Environmental Consultant

Technical Implementation Project Manager

Tier 1 Support Specialist

Head of Engineering

PMO Manager

Founders Associate

Customer Success Manager

Manager - Forensic and Integrity Services - Forensic Data Analytics

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