Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Benefits
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Competitive salary + company bonus program
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Company-funded income protection insurance
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Subsidised health insurance for you and your immediate family
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13% superannuation — above the standard Superannuation Guarantee
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Gym membership discounts and wellbeing benefits
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Additional leave entitlements
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Structured training and career development pathways
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Xylem Watermark volunteer program participation
About the role
The Senior Field Service Technician is responsible for initiating and executing field service activities at customer sites in a safe, efficient, and professional manner. This role includes troubleshooting and repairing mechanical, electrical, and diesel-powered equipment; performing preventative maintenance; managing parts inventory; and identifying and correcting safety concerns involving both company- and customer-owned equipment. The technician will regularly interact directly with customers and may support multiple systems, locations, and customer sites.
Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
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Promote and maintain a safe work environment and safety-focused culture
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Properly maintain and care for company property and equipment
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Demonstrate accountability, innovation, and empowerment in daily work activities
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Collaborate effectively within a team environment
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Work independently with minimal supervision
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Perform proactive troubleshooting, maintenance, and repair activities
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Identify and resolve equipment and operational issues in a timely manner
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Provide professional customer support and communication while onsite
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Maintain accurate service documentation and reporting
Skills & Qualifications
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Experience with electrical, mechanical, diesel, or depending on business unit requirements
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Ability to work independently without direct supervision
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Strong technical aptitude and troubleshooting skills
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Proficiency with Microsoft Office and smart devices
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Strong customer service and communication skills
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Critical thinking and problem-solving abilities
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Ability to interpret and communicate technical information clearly
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Ability to leverage customer feedback and field experience to develop effective solutions, including in complex or unexpected situations
Culture
At Xylem, our purpose-driven culture is focused on solving water challenges through innovation and collaboration. We value Respect, Responsibility, Integrity and Creativity, and are committed to an inclusive, supportive workplace where our people can thrive and make a meaningful impact. Xylem is committed to inclusion and our social impact – our Watermark volunteer program gives team members the opportunity to contribute to water access projects globally.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
