In-Demand Service officer Jobs in Hervey Bay, Qld

Customer Support Officer
APM Communities —Pialba QLD
- Full-time
- Hospitality
- Customer service
- Parental leave
Quick Apply
Field Research Officer - QLD - Hervey Bay
Roy Morgan —Hervey Bay QLD
- $35.72 - $38.50 an hour
- Weekend availability
- English
- Research
1d
Inter Library Loans Officer
Fraser Coast Regional Council —Hervey Bay QLD
- $83,245 a year
- Full-time
- Administrative experience
- Working with children
- Work from home
- Parental leave
9d
Neighbourhood Administration Officer
BlueCare —Torquay QLD
- Full-time
- Management
- Microsoft Office
- Administrative experience
- Health insurance
- Parental leave
Desktop Support Officer
Axiom Technologies —Hervey Bay QLD
- Part-time
- Remote
- Microsoft Outlook
- Management
- Customer service
Administration Support Officer - Community Care
Ozcare —Hervey Bay QLD
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Employee assistance program
8d
Employer Engagement Officer
CPL - Choice, Passion, Life —Hervey Bay QLD
- $60,000 - $75,000 a year
- Full-time
- Employee assistance program
Quick Apply
1d
Resident Medical Officer
UnitingCare —Urraween QLD
- Part-time
- Acute care
- Health insurance
- Parental leave

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Field Research Officer - QLD - Hervey Bay
Roy Morgan —Hervey Bay QLD
Nice-to-have: experience in field interviewing, door-to-door outreach, call centre/customer service, community work, or education services.
$35.72 - $38.50 an hour
1d

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Customer Support Officer

APM Communities -
Pialba QLD

Quick Apply

Job Details

Full-time

Benefits

Parental leave
Insurance services

Qualifications

Hospitality
Customer service
Call centre

Full Job Description

Job Description

Before you get started, a quick heads‑up: Applicants who are successfully contacted will be completing a short Vervoe skills assessment. It’s designed to give you a chance to show your strengths in action -not just on paper. Once you have been reached out, the link lands in your inbox straight away, so keep an eye out.

Customer Service Officer (Communities) If you’re the kind of person who brings calm to chaos, warmth to conversations and energy to busy days, you’ll feel right at home with us.

About the Role

You’ll be the first point of contact for our customers - the voice that reassures, guides and gets things moving. From booking appointments to resolving queries and navigating tricky moments, you’ll help ensure every interaction ends on a positive note. You’ll work across multiple sites, using telephony and CRM systems with confidence and care.

What We’re Looking For

Customer de-escalation experience - You know how to steady the ship when conversations get tough.
CRM confidence - You’re comfortable jumping between systems.
Fast-paced background - Call centres or busy retail floors are familiar territory.
KPI experience - You understand targets and enjoy meeting them.
Strong people skills - You bring empathy and professionalism to every interaction.
Problem-solving ability - You think clearly and act quickly.
Team mindset - You collaborate well across multi-site teams.
Attention to detail - You keep things accurate and organised.

And if your background is in retail, hospitality or customer service? Fantastic. Your people skills, resilience and ability to think on your feet are exactly what we value - we strongly encourage you to apply.

What You’ll Be Doing

Understanding customer needs and scheduling appointments with care.
Processing information accurately - You keep everything consistent and reliable.
Learning quickly - New systems and processes don’t throw you off.
Meeting objectives - You take action and aim high.
Staying composed under pressure - Even on the busiest days.
Adapting to change - You stay steady as things evolve.
Upholding our values - Professional, respectful and aligned with our culture.

Benefits You’ll Enjoy

Genuine work-life balance (no weekends)
Option to purchase additional leave
Discounted health insurance
Car leasing packages
Paid parental leave
Service recognition
Opportunities to explore different APM Group Human Services brands and grow your career

If you’re ready to make a meaningful impact and build a career you’re proud of, we’d love to hear from you.

This role requires standard pre-employment checks, including an NDIS Worker Screening Check and a National Police Check.

We encourage applications from Aboriginal and Torres Strait Islander peoples and from people with a disability.

Apply now and bring your best self to a team that values excellence, empathy and adaptability.

Applications will be reviewed as they are received.

Join our Talent Community for future openings!

APM Group | APM Careers | APM Talent Communities | APM EOI

At APM, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Indigenous peoples, the LGBTQI+ community, and people with disabilities.

Ready to take the next step? Submit your application today and complete your Vervoe assessment as soon as it lands in your inbox - candidates who complete it promptly will be prioritised for interview. Don't miss your chance to stand out. Apply now!

Quick Apply

Refine Your Search

service officer jobs in hervey bay, qld

Customer Support Officer

Field Research Officer - QLD - Hervey Bay

Inter Library Loans Officer

Neighbourhood Administration Officer

Desktop Support Officer

Administration Support Officer - Community Care

Employer Engagement Officer

Resident Medical Officer

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